Client Service Manager Jobs in Massachusetts

Job Summary

This role will be a Client Service Manager that also has Project Management responsibilities (a Seller-doer) for the New England market. The purpose of the Client Service Manager (CSM) role is to build and apply core client leadership practices, advancing the firm’s consistency and effectiveness in managing BC’s business for clients. This Client Service Manager should be actively working on projects with the client, maintaining a utilization target of 60-75% with remaining availability largely devoted to business and client development. The person in this role should demonstrate the ability to maintain, leverage, and expand client relationships. Growth contribution is achieved through strong project delivery, successful pursuit participation, and active engagement with the Client Service Team (CST). A CSM’s effectiveness is grounded in credibility, both technical and relational, reinforced by visible and measurable contributions to client outcomes and opportunity development. The CSM should expect to spend 20 percent of their time with the client (some of this time may occur as part of billable work).

At times, this CSM will work closely with other project managers and leading other team members to execute work involving engineering principals and other related activities for infrastructure projects. This person will contribute to project delivery and client service teams in winning and executing innovative planning, evaluation, design, permitting and construction support services for a variety of advanced treatment plants, biosolids, pumping stations, pipeline, and integrated water resources projects for municipal clients in the areas of water, wastewater, and stormwater.

Responsibilities

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within multidisciplinary teams.
• Developing experience in proposal support and pursuit participation.
• Working familiarity with governance principles, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.
• Working proficiency in digital tools, data systems, and emerging AI applications.
• Demonstrated leadership potential with the ability to motivate and support team performance.

Experience

Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Skills and Experience

• Experience preferred working closely with municipal water engineering and consulting with progressively increasing responsibility.
• Act as a Doer/Seller with Project management responsibilities.
• Effective Project Management skills in managing scope, schedule, budget and risk.

Education

A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $95,000 - $129,000

Location B: $104,000 - $142,000

Location C: $114,000 - $155,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.