Client Services Manager Jobs in Massachusetts
Client Services Manager jobs in Massachusetts are concentrated in Boston, Worcester, and Cambridge, where financial services firms, life sciences companies, and healthcare systems drive steady demand for mid-level through senior client-facing leaders. Well-established employers like Fidelity Investments, State Street, and Mass General Brigham maintain large client services operations across the state. The most sought-after specialties are financial account management, healthcare client operations, and technology-sector service delivery. Scan the live roles below and apply to whichever ones fit.
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Divisional Client Services Manager (Assistive Care)
BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island, including:
- Newton, MA
- Beverly, MA
- Braintree, MA
- Hyannis, MA
- Plymouth, MA
- Warwick, RI
This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.
If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.
Responsibilities
The Divisional Client Services Manager will:
- Support and lead Client Services Managers and office teams across a multi-office territory
- Provide superior customer service and ensure delivery of high-quality home care services
- Cover and manage caseloads as needed throughout the division
- Partner with Directors and Division Leadership to identify priorities and support office objectives
- Provide training, coaching, and development for operational staff and Client Services Managers
- Share best practices and serve as a subject matter expert for key operational processes and technology platforms
- Support office recruiting initiatives and caregiver retention efforts
- Assist offices in developing and executing growth strategies to increase census and referrals
- Build and maintain relationships with clients, referral sources, and community partners
- Analyze and monitor operational and financial metrics to support office performance
- Support onboarding and development of new employees
- Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support
- Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability
Qualifications
- Bachelor's degree strongly preferred
- Minimum of one year of successful caseload growth experience; three or more years preferred
- Prior supervisory or leadership experience required
- Home care, healthcare, staffing, recruiting, or related industry experience preferred
- Demonstrated record of achieving goals and taking on increasing responsibility
- Strong interpersonal, coaching, and communication skills
- Ability to influence and lead teams across multiple locations
- Strong organizational, problem-solving, and time-management skills
- Proficiency with Microsoft Office and technology-based systems
- Ability and willingness to travel regularly throughout the assigned territory
BAYADA Offers
- Base Salary: $75,000 per year, depending on qualifications
- Bonus opportunity available
- Career advancement and leadership development opportunities
- Comprehensive training and ongoing professional development
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- 401(k) with Company Match
- Employer-Paid Life Insurance
- Employee Assistance Program
At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.
Apply today to become a Divisional Client Services Manager and help drive excellence across our Massachusetts and Rhode Island offices.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Divisional Client Services Manager (Assistive Care)
BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island, including:
- Newton, MA
- Beverly, MA
- Braintree, MA
- Hyannis, MA
- Plymouth, MA
- Warwick, RI
This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.
If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.
Responsibilities
The Divisional Client Services Manager will:
- Support and lead Client Services Managers and office teams across a multi-office territory
- Provide superior customer service and ensure delivery of high-quality home care services
- Cover and manage caseloads as needed throughout the division
- Partner with Directors and Division Leadership to identify priorities and support office objectives
- Provide training, coaching, and development for operational staff and Client Services Managers
- Share best practices and serve as a subject matter expert for key operational processes and technology platforms
- Support office recruiting initiatives and caregiver retention efforts
- Assist offices in developing and executing growth strategies to increase census and referrals
- Build and maintain relationships with clients, referral sources, and community partners
- Analyze and monitor operational and financial metrics to support office performance
- Support onboarding and development of new employees
- Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support
- Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability
Qualifications
- Bachelor's degree strongly preferred
- Minimum of one year of successful caseload growth experience; three or more years preferred
- Prior supervisory or leadership experience required
- Home care, healthcare, staffing, recruiting, or related industry experience preferred
- Demonstrated record of achieving goals and taking on increasing responsibility
- Strong interpersonal, coaching, and communication skills
- Ability to influence and lead teams across multiple locations
- Strong organizational, problem-solving, and time-management skills
- Proficiency with Microsoft Office and technology-based systems
- Ability and willingness to travel regularly throughout the assigned territory
BAYADA Offers
- Base Salary: $75,000 per year, depending on qualifications
- Bonus opportunity available
- Career advancement and leadership development opportunities
- Comprehensive training and ongoing professional development
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- 401(k) with Company Match
- Employer-Paid Life Insurance
- Employee Assistance Program
At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.
Apply today to become a Divisional Client Services Manager and help drive excellence across our Massachusetts and Rhode Island offices.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
See All 40 Client Services Manager Jobs in Massachusetts
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Find Client Services Manager JobsClient Services Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Client Services Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in client services manager jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of client relationship or account management experience
- Demonstrated ability to manage multiple client portfolios simultaneously
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level interactions
- Experience in financial services, life sciences, or healthcare preferred
Client Services Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a client services manager in Massachusetts?
Most client services manager roles in Massachusetts require a bachelor's degree in business, communications, or a related field, along with several years of client-facing experience. The role has no state-issued license in Massachusetts, but employers in regulated industries like financial services often expect candidates to hold FINRA registrations or relevant industry certifications. Building experience in account coordinator or client success roles at Boston-area firms is the most common path.
Which companies hire client services managers in Massachusetts?
Companies currently hiring client services managers in Massachusetts include State Street, Andersen, and EisnerAmper, per current listings on Migrate Mate as of November 2026. Massachusetts's concentration of financial services, life sciences, and technology firms means demand is broad and consistent across both enterprise and mid-market employers.
Which Massachusetts cities have the most client services manager jobs?
Boston, Quincy, and Woburn have the most client services manager openings in Massachusetts. Boston dominates because it anchors the state's financial services, biotech, and healthcare sectors, while Worcester and Cambridge add volume through their own clusters of insurance firms, research institutions, and technology companies that maintain dedicated client operations teams.
Are there remote client services manager jobs in Massachusetts?
Yes, and more than most fields. About 71% of client services manager openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how much of the role centers on communication, reporting, and relationship management rather than on-site presence. Strategic account management and technology-sector client success roles tend to offer the most location flexibility.
How can I get hired as a client services manager in Massachusetts with little or no experience?
The most realistic entry path is through a client coordinator or customer success associate role at a Boston-area financial services firm, health system, or software company. Employers like Fidelity Investments and Mass General Brigham run structured onboarding programs that move associates into client-facing responsibilities within the first year. Moving laterally from inside sales, operations, or account support provides a strong foundation, and a Salesforce certification or similar CRM credential gives candidates a measurable edge.
Where can I find and apply to client services manager jobs in Massachusetts?
You can find and apply to client services manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Search the roles available, find the ones that match your background and location, and apply directly to whichever positions fit.
See All 40 Client Services Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs