Customer Experience Manager Jobs in Massachusetts
Customer Experience Manager jobs in Massachusetts are consistently in demand, with strong hiring across financial services, healthcare technology, higher education, and enterprise software, and openings at every level from associate customer experience roles through senior director positions. Boston, Cambridge, and Worcester anchor the market, where companies like Fidelity Investments, TechTarget, and Liberty Mutual actively recruit customer experience managers. The most sought-after specialties in Massachusetts are voice-of-customer program management, B2B customer success, and omnichannel experience strategy. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Experience Manager jobs
This is a 100% in-person, onsite, position. This is not a remote position.
Job Summary
We are seeking a dedicated and personable Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional customer support and ensuring a positive experience at every interaction. The ideal candidate is highly communicative, organized, and capable of handling multiple channels of customer engagement with professionalism and efficiency. Previous call center experience are highly valued to help us serve customers effectively.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels
- Provide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services
- Conduct outbound calls to follow up with clients, gather feedback, or promote new offerings
- Maintain accurate records of customer interactions using data entry and CRM systems
- Demonstrate excellent phone etiquette and communication skills in all interactions
- Analyze customer feedback and service data to identify trends and recommend improvements
Qualifications
- Proven experience (1-3 years) in customer service, call center roles, or client support preferred
- Strong communication skills with the ability to engage effectively in English; bilingual skills are a plus
- Ability to handle high-volume calls with professionalism and patience
- Excellent data entry skills with attention to detail and typing accuracy
- Experience with outbound calling and sales techniques is desirable
- Ability to work well independently as well as part of a team in a fast-paced environment
- Ability to multitask, prioritize and manage time effectively
- Associates degree required. Bachelor’s degree preferred.
This position offers an engaging opportunity for individuals passionate about delivering exceptional customer experiences while developing their communication and technical skills.
To apply, please submit your resume via https://forms.gle/MAEGbpjQBAQHk7vV8 .
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
This is a 100% in-person, onsite, position. This is not a remote position.
Job Summary
We are seeking a dedicated and personable Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional customer support and ensuring a positive experience at every interaction. The ideal candidate is highly communicative, organized, and capable of handling multiple channels of customer engagement with professionalism and efficiency. Previous call center experience are highly valued to help us serve customers effectively.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels
- Provide outstanding customer support by resolving issues, answering questions, and guiding clients through products or services
- Conduct outbound calls to follow up with clients, gather feedback, or promote new offerings
- Maintain accurate records of customer interactions using data entry and CRM systems
- Demonstrate excellent phone etiquette and communication skills in all interactions
- Analyze customer feedback and service data to identify trends and recommend improvements
Qualifications
- Proven experience (1-3 years) in customer service, call center roles, or client support preferred
- Strong communication skills with the ability to engage effectively in English; bilingual skills are a plus
- Ability to handle high-volume calls with professionalism and patience
- Excellent data entry skills with attention to detail and typing accuracy
- Experience with outbound calling and sales techniques is desirable
- Ability to work well independently as well as part of a team in a fast-paced environment
- Ability to multitask, prioritize and manage time effectively
- Associates degree required. Bachelor’s degree preferred.
This position offers an engaging opportunity for individuals passionate about delivering exceptional customer experiences while developing their communication and technical skills.
To apply, please submit your resume via https://forms.gle/MAEGbpjQBAQHk7vV8 .
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
See All 36 Customer Experience Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Experience Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Hospitality & Tourism
- Distribution & Wholesale
What Massachusetts Employers Look For
The qualifications that appear most often in customer experience manager jobs across Massachusetts.
- Bachelor's degree in business, communications, marketing, or a related field required
- Three or more years managing customer experience programs or customer success teams
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience analyzing customer feedback data and translating insights into operational improvements
- Proven ability to lead cross-functional initiatives with sales, product, and support teams
- Familiarity with journey mapping, NPS measurement, and customer lifecycle frameworks
Customer Experience Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer experience manager in Massachusetts?
Most Massachusetts employers look for a bachelor's degree in business, marketing, communications, or a related field, paired with several years in customer-facing or operations roles. No state-issued license is required for this position in Massachusetts. Candidates who move into the role typically come from customer success, account management, or operations coordination backgrounds. Earning a recognized credential such as the CCXP from the Customer Experience Professionals Association strengthens a Massachusetts application considerably.
Which companies hire customer experience managers in Massachusetts?
Employers hiring customer experience managers in Massachusetts right now include Macy's, Tesla, and Five Below, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of financial services firms, health technology companies, and enterprise SaaS businesses makes it one of the more active states for this role year-round.
Which Massachusetts cities have the most customer experience manager jobs?
Boston, Auburn, and Saugus have the most customer experience manager openings in Massachusetts. Boston and Cambridge drive the bulk of demand through their dense clusters of financial institutions, biotech firms, and technology companies, while Worcester generates consistent openings from its growing healthcare and higher education employers anchoring the central Massachusetts economy.
Are there remote customer experience manager jobs in Massachusetts?
Yes, and more than most fields. Customer experience manager work is primarily desk-based and communication-driven, making it well suited to remote arrangements. About 47% of customer experience manager openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting broad employer comfort with distributed teams. Roles focused on program strategy, voice-of-customer analysis, and digital channel management are the most likely to be fully remote.
How can I get hired as a customer experience manager in Massachusetts with little or no experience?
The most realistic entry path is through a customer success associate or client services coordinator role at a Massachusetts technology or financial services company, then building toward management. Large Massachusetts employers in enterprise software and healthcare IT regularly hire associates into structured development tracks. A portfolio showing a customer journey map, an NPS improvement project, or a process you redesigned to reduce churn gives candidates without formal manager titles a concrete edge in the application process.
Where can I find and apply to customer experience manager jobs in Massachusetts?
You can find and apply to customer experience manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Find roles that fit your experience and location and apply directly from each listing.
See All 36 Customer Experience Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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