Bilingual Customer Service Representative Jobs in Massachusetts
Bilingual Customer Service Representative jobs in Massachusetts are open across Westborough, Barnstable, and Waltham and other Massachusetts metros, with employers like New York Life, Td Securities (Usa), and Gandara Center hiring at every experience level. Find a role that fits below and apply directly.
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We’re looking for experienced financial professionals to join our team. Whether you’re looking for a change or seeking to align with a stable, dependable firm, and you have a passion for insurance and investments, then there’s no better place to work than New York Life Insurance Company. So if you’re interested in new market opportunities, expanding your products and services, or giving your clients more stability, we can help.
Job description
New York Life and its affiliates are dedicated to prudent financial management, high-quality products, and impeccable service. Our financial professionals help clients develop a sound, long term financial strategy to achieve their financial goals using a comprehensive array of financial products and services, including life insurance, investments, annuities, and mutual funds.
As a financial professional with New York Life, you will be able to build your practice and help those in your community plan for their financial futures. We’re looking for people who possess the following characteristics:
- Highly self-motivated and self-disciplined with the ability to work effectively and independently
- Outgoing personality with the ability to develop relationships (i.e., “People Person") and a sincere desire to help others
- Fearless, positive attitude and willingness to be accountable for results
- Organized, detail-oriented and excellent time-management skills
- Desire for continuous learning
- Good communicator—excellent listening skills and ability to explain complex information in a simple and concise manner
Why New York Life?
From quality training programs to a competitive compensation package, New York Life offers tremendous support and benefits to our financial professionals. Our dedicated teams at the General Office and the corporate office support our agents and help them impact their customers and communities.
Our extensive, agent-focused resources include:
- Our NYLIC University training program, designed to provide career-long support and growth including specialized training for those interested in the management career path
- The Professional Alliance Program, which helps you strengthen existing relationships with attorneys, accountants, and other financial professionals by being able to share commissions on client referrals that lead to sales
- Our Advanced Planning Group, Eagle Strategies for qualifying agents who are also Registered Representatives, and the Nautilus Group for qualifying agents who pay a monthly subscription fee, are three highly-skilled teams providing advanced markets support
- Dedicated underwriters who work diligently on cases
- Committed managers who don’t sell; instead they’re dedicated to helping you succeed
- A team of highly-trained, experienced product consultants to support your client acquisition needs
- Significant income potential
- Substantial benefits, including a defined benefit pension plan and 401k
About New York Life
We are among the strongest and most respected financial companies in America today, ranking #65 on the 2017 Fortune 100 list. New York Life has earned the highest possible financial strength ratings currently awarded to any life insurer from the major ratings agencies such as Standard & Poor’s (AA+); A.M. Best (A++); Moody’s (Aaa); and Fitch (AAA). Source: Individual Third Party Ratings Reports as of 6/27/17. For over 60 years we have led the way in the industry with the most US members of the Million Dollar Round Table, the standard of excellence for life insurance sales performance in the insurance and financial services industry.
Financial Advisors offer investment advisory services through Eagle Strategies LLC, a Registered Investment Adviser. Registered Representatives offer securities through NYLIFE Securities LLC (member FINRA/SIPC), A Licensed Insurance Agency.
EOE M/F/D/V/SO
SMRU 1708927 (Exp.07.01.2019)
The company reserves the right to amend or terminate the Agents Progress-Sharing Investment Plan (401k) and the New York Life Insurance Company Retirement Plan (and other benefit plans) at any time. Please refer to the applicable summary plan descriptions and plan documents for more information about these plans.
See All 35 Bilingual Customer Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- New York Life21

- Td Securities (Usa)5

- Gandara Center2

- Aspen Dental1

- Big Brothers Big Sisters1

Top Industries Hiring
- Insurance21
- Investment & Asset Management5
- Healthcare & Medical Services4
- Banking & Financial Services3
- Non-Profit & Social Services2
What Massachusetts Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across Massachusetts.
- Fluency in English and at least one additional language, typically Spanish
- One or more years of customer service or call center experience
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in both languages
- High school diploma or GED, with some roles preferring an associate degree
- Ability to type a minimum number of words per minute while on calls
Bilingual Customer Service Representative Jobs in Massachusetts: Frequently Asked Questions
How many bilingual customer service representative jobs are there in Massachusetts?
There are 35+ bilingual customer service representative openings in Massachusetts on Migrate Mate as of June 2026, with the most roles in Westborough, Barnstable, and Waltham. New positions post regularly as employers across Massachusetts hire.
How much do bilingual customer service representatives make in Massachusetts?
Bilingual customer service representatives in Massachusetts earn a median of about $49,120 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $35,440 for the lowest 10% to over $74,880 for the top 10%. Pay rises with experience, specialty, and employer.
Which Massachusetts cities have the most bilingual customer service representative jobs?
Westborough, Barnstable, and Waltham have the most bilingual customer service representative openings in Massachusetts right now, with additional roles spread across smaller metros statewide.
Which companies hire bilingual customer service representatives in Massachusetts?
Employers hiring bilingual customer service representatives in Massachusetts include New York Life, Td Securities (Usa), and Gandara Center, based on current listings on Migrate Mate as of June 2026.
Are there remote bilingual customer service representative jobs in Massachusetts?
Yes. About 9% of bilingual customer service representative openings tied to Massachusetts are remote or hybrid as of June 2026. The rest are on-site roles based in Massachusetts metros.
How do I apply for bilingual customer service representative jobs in Massachusetts?
You can apply to bilingual customer service representative jobs in Massachusetts directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Massachusetts location, then apply to each one that fits.
See All 35 Bilingual Customer Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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