Support Associate Jobs in Massachusetts

INTRODUCTION

Peabody Properties, a well-established leader in housing, is seeking an Administration and Compliance Support Associate. This role provides comprehensive support to the Senior Director, ensuring the organization remains in full alignment with state and federal housing laws, governmental regulations, and internal policies.

The ideal candidate will be a proactive professional capable of managing sensitive information and complex projects with minimal supervision. This role is a cornerstone of our compliance infrastructure, requiring a blend of technical system management, policy drafting, and inter-departmental coordination.

Responsibilities

Regulatory Compliance & Resident Relations

• Hearings & Notifications: In coordination with the Senior Director, manage the response process for Predetermination Hearings involving potential criminal activity and Fair Housing concerns. Draft and issue formal approval/denial notifications in strict accordance with PPI Policies and Procedures.
• Policy Development: Draft, edit, and maintain Resident Selection Plans and Limited English Proficiency (LEP) policies. Conduct regular audits of property sites to ensure field-level compliance with these standards.
• Regulatory Reporting: Assist in the preparation of standard reporting for state, federal, and local agencies. Ensure Compliance and Property Managers respond to regulatory inspections in a timely and effective manner.

Systems Coordination & Database Management

• Agency Liaison: Serve as the primary coordinator and administrator for Federal, State, and Local systems, including but not limited to SAMS, EOHLC (State Occupancy Reports), RI Housing, MassHousing, and the City of Boston Census.
• Access Control: Manage user access, credential maintenance, and terminations for Mass Access and other proprietary state/local databases.
• Data Integrity: Maintain organizational databases related to property lease-ups, inspections, and new development data. Manage annual registration and maintenance of DUNS/UEI numbers within the federal SAM system.

Operational & Executive Support

• Communications: Draft confidential correspondence, legal notices, and internal memoranda. Collaborate with the Senior Director to write and distribute periodic newsletters regarding policy updates to the department.
• Development Support: Assist in the lease-up phase of new developments by preparing Property Fact Sheets, coordinating utility allowances, and generating relevant reports for owners and investors.
• Administrative Oversight: Proactively manage conflicting priorities and project deadlines. Provide front-desk coverage at the Corporate Office as required to ensure seamless business operations.

EDUCATION AND EXPERIENCE

• 3–5+ years of experience in administrative support, preferably within affordable housing, legal, or regulatory compliance sectors.
• Advanced knowledge of database administration and fluency in housing-specific platforms (EOHLC, SAMS, etc.) is highly preferred.
• Proven ability to handle highly sensitive and confidential information with professional integrity.
• Exceptional writing and editing skills, with the ability to translate complex regulations into clear, actionable policies.
• Strong organizational skills with the ability to work under pressure, prioritize multi-phase projects, and meet strict external deadlines.

COMPENSATION AND BENEFITS:

Peabody Properties offers $75K dependent on experience, location, property size and budget, along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.

EEO STATEMENT:

Peabody Properties is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.

Peabody Properties participates in E-Verify.