Service Specialist Jobs in Massachusetts

Overview
We are seeking a reliable, compassionate, and highly organized Customer Service Representative to join our Durable Medical Equipment (DME) team. This position is responsible for handling a high volume of inbound and outbound calls from patients, caregivers, healthcare providers, insurance companies, and other customers. The ideal candidate is comfortable working in a fast-paced environment while providing accurate, professional, and empathetic service.

Responsibilities

· Answer incoming phone calls and place outbound calls to assist patients, caregivers, healthcare providers, and referral sources with inquiries regarding products, orders, order status, insurance coverage, and account status.

· Provide exceptional customer service by resolving concerns promptly and professionally while maintaining a patient-centered approach.

· Process new orders, supply reorders, and account updates accurately and efficiently.

· Educate patients on available products, insurance requirements, and documentation needed to fulfill orders.

· Assist with outbound calls to patients, providers, and insurance companies regarding order status, documentation needs, and authorization updates.

· Utilize knowledge of CPT coding, ICD-9, and ICD-10 to ensure correct coding practices in authorization submissions

Requirements

• Experience in a medical setting is preferred but not required
• Familiarity with HIPAA regulations and patient confidentiality practices.
• Proficient in CPT coding, ICD coding (ICD-9 and ICD-10), and medical terminology.
• Strong organizational skills with attention to detail
• Ability to perform insurance verification efficiently and accurately.
• Strong verbal and written communication skills
• Previous experience in a Durable Medical Equipment office is a plus but not required.
• Excellent communication skills, both written and verbal

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Work Location: In person