Service Specialist Jobs in Ohio
Service Specialist jobs in Ohio concentrate in financial services, healthcare administration, insurance, and manufacturing support, with demand at every level from entry-level customer-facing roles to senior technical specialists. Columbus, Cleveland, and Cincinnati are the largest hiring metros, anchored by employers such as Nationwide Insurance, KeyBank, and Procter and Gamble, which maintain large Ohio operations and hire service specialists continuously. The most in-demand specialties right now are financial product servicing, healthcare member services, and equipment and field service support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 229+ Service Specialist jobs
SOPREMA is a global leader in the manufacturing of innovative roofing, waterproofing, insulation, and building envelope solutions. With a strong commitment to quality, sustainability, and innovation, we have been delivering high-performance products for over 100 years. At SOPREMA, our people are at the heart of our success. We foster a collaborative, growth-oriented environment where employees are empowered to make an impact, develop their careers, and contribute to building a better future.
Join SOPREMA and become part of a global organization with a century of success and a commitment to continued growth and innovation.
Customer Service Specialist
The Customer Service Specialist (CSS) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
This position is responsible for the management of various customer requirements, to ensure that all clients, both internal and external, are fully satisfied and given impeccable service (from reception of their order to delivery). He or she must be sensitive to the needs of our customers at all times, and perform with the utmost professionalism.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Essential Functions and Responsibilities:
- Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution
- Accurate and efficient data entry
- Manage large volume of customer calls
- Provide prompt response times to all customer requests in accordance with our order management policy
- Assist Sales Representatives and Regional Managers in satisfying customer needs
- Maintain broad knowledge of all company goals, products and services
- Report any situation requiring improvement to their Manager
- Other responsibilities as determined by the Customer Service Manager
Minimum Qualifications:
- Ability to multi-task, prioritize and manage time effectively
- Excellent organizational skills
- Experience with order entry using a ERP system
- Proficient in Microsoft Office and general computer capabilities
- Excellent written and verbal communication skills
- Associates degree or equivalent
- 5 years experience in customer service with a proven track record
Working Conditions and/or Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.
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SOPREMA is a global leader in the manufacturing of innovative roofing, waterproofing, insulation, and building envelope solutions. With a strong commitment to quality, sustainability, and innovation, we have been delivering high-performance products for over 100 years. At SOPREMA, our people are at the heart of our success. We foster a collaborative, growth-oriented environment where employees are empowered to make an impact, develop their careers, and contribute to building a better future.
Join SOPREMA and become part of a global organization with a century of success and a commitment to continued growth and innovation.
Customer Service Specialist
The Customer Service Specialist (CSS) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
This position is responsible for the management of various customer requirements, to ensure that all clients, both internal and external, are fully satisfied and given impeccable service (from reception of their order to delivery). He or she must be sensitive to the needs of our customers at all times, and perform with the utmost professionalism.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Essential Functions and Responsibilities:
- Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution
- Accurate and efficient data entry
- Manage large volume of customer calls
- Provide prompt response times to all customer requests in accordance with our order management policy
- Assist Sales Representatives and Regional Managers in satisfying customer needs
- Maintain broad knowledge of all company goals, products and services
- Report any situation requiring improvement to their Manager
- Other responsibilities as determined by the Customer Service Manager
Minimum Qualifications:
- Ability to multi-task, prioritize and manage time effectively
- Excellent organizational skills
- Experience with order entry using a ERP system
- Proficient in Microsoft Office and general computer capabilities
- Excellent written and verbal communication skills
- Associates degree or equivalent
- 5 years experience in customer service with a proven track record
Working Conditions and/or Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.
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See All 229+ Service Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Service Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- O'Reilly Auto Parts68
- Sherwin-Williams13
- Cleveland Clinic12
- Valvoline Instant Oil Change11
- NovaCare5
Top Industries Hiring
- Consulting & Professional Services
- Automotive
- Manufacturing
- Healthcare & Medical Services
What Ohio Employers Look For
The qualifications that appear most often in service specialist jobs across Ohio.
- Two or more years of customer service, account management, or technical support experience
- Associate or bachelor's degree in business, communications, or a related field preferred
- Proficiency in CRM platforms such as Salesforce or ServiceNow for case and account tracking
- Strong written and verbal communication skills for client-facing and cross-functional work
- Ability to manage multiple service tickets or accounts simultaneously under time constraints
- Familiarity with Ohio-based industry workflows such as insurance policy administration or banking operations
Service Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a service specialist in Ohio?
Most service specialist roles in Ohio require at minimum a high school diploma or GED, though employers increasingly prefer an associate or bachelor's degree in business, communications, or a field tied to their industry. Ohio does not issue a universal state license for the service specialist title, but roles in financial services may require FINRA Series licenses, and those in insurance require an Ohio Department of Insurance producer license. Building experience through customer service or administrative roles is the standard entry path.
Which companies hire service specialists in Ohio?
Ohio service specialist roles are posted by O'Reilly Auto Parts, Sherwin-Williams, and Cleveland Clinic and others right now, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of insurance headquarters, regional banks, and large healthcare systems makes it one of the more active states for this role year-round.
Which Ohio cities have the most service specialist jobs?
Columbus, Cincinnati, and Cleveland have the most service specialist openings in Ohio. Columbus leads because of its dense concentration of insurance carriers, financial services firms, and corporate headquarters, while Cleveland and Cincinnati draw volume from regional banking, healthcare systems, and manufacturing companies with large service operations in those metros.
Are there remote service specialist jobs in Ohio?
Yes, and more than many comparable roles, because a significant portion of service specialist work involves phone, email, and platform-based support that does not require a physical presence. About 48% of service specialist openings tied to Ohio are remote or hybrid as of November 2026, reflecting how widely this arrangement has been adopted across insurance, banking, and software companies. Fully on-site requirements tend to appear most often in field service, equipment support, and branch-based financial roles.
How can I get hired as a service specialist in Ohio with little or no experience?
The most realistic entry path is a customer service, call center, or administrative support role at one of Ohio's large insurers, banks, or healthcare organizations, then moving into a specialist title after six to twelve months. Nationwide Insurance, KeyBank, and Ohio-based healthcare systems such as OhioHealth and Cleveland Clinic regularly post associate and entry-level service roles designed for candidates without specialized backgrounds. Earning an Ohio Department of Insurance producer license or a recognized CRM certification before applying gives candidates a concrete edge over equally inexperienced peers.
Where can I find and apply to service specialist jobs in Ohio?
You can find and apply to service specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and experience levels. Search the available roles, identify the ones that match your background and location, and apply directly to whichever positions fit.
See All 229+ Service Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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