Service Specialist Jobs in Texas
Service Specialist jobs in Texas concentrate heavily in financial services, telecommunications, healthcare administration, and enterprise technology, with demand at every level from entry-level customer-facing roles to senior technical specialists. Houston, Dallas, and San Antonio lead hiring volume, anchored by large employers such as AT&T, USAA, and Dell Technologies, which maintain major operations or headquarters in the state. Bilingual service skills and proficiency with CRM platforms are among the most in-demand specialties across Texas listings. Find a role that fits below and apply directly.
Find Service Specialist JobsOverview
Showing 5 of 380+ Service Specialist jobs
As a Bilingual Customer Service Specialist, you’ll be their first point of contact to provide support regarding mortgage accounts, payments, and general inquiries. This role is responsible for ensuring a positive customer experience while maintaining compliance with mortgage servicing regulations and company policies.
You’ll work closely with Customer Service Supervisors and support lines of business to ensure each customer receives exceptional service.
Expected Start Date is Monday, January 4th, 2027.
Job Responsibilities:
- Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
- Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
- Provide accurate and timely information on mortgage products, statements, and processes
- Research and resolve customer issues and escalate complex cases when necessary
- Monitor and manage early stage, Pre30 accounts using designated collection techniques
- Maintain detailed and accurate customer records in loan servicing system
- Ensure all communication meets regulatory and company compliance standards
- Stay current on company products, services, and updates to effectively assist customers
- Provide compassionate, solutions-focused support to customers in imminent default situations
- Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
- Excellent communication and customer service skills.
- Excellent prioritization and time management skills.
- Display strong analytical skills and ability to calculate payments
- Proficient with Microsoft Office applications.
- Ability to handle high call volumes while maintaining quality and accuracy
- Demonstrated patience, empathy, and professionalism in handling customer concerns
- High School Diploma or GED required (college degree is a plus)
- 2+ years of customer service experience, preferably in mortgage servicing, financial services or a call center environment
- Knowledge of GSE (Fannie Mae/Freddie Mac) servicing guidelines, preferred
- Proficiency in loan servicing system: LMS, preferred
As a Bilingual Customer Service Specialist, you’ll be their first point of contact to provide support regarding mortgage accounts, payments, and general inquiries. This role is responsible for ensuring a positive customer experience while maintaining compliance with mortgage servicing regulations and company policies.
You’ll work closely with Customer Service Supervisors and support lines of business to ensure each customer receives exceptional service.
Expected Start Date is Monday, January 4th, 2027.
Job Responsibilities:
- Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information
- Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests
- Provide accurate and timely information on mortgage products, statements, and processes
- Research and resolve customer issues and escalate complex cases when necessary
- Monitor and manage early stage, Pre30 accounts using designated collection techniques
- Maintain detailed and accurate customer records in loan servicing system
- Ensure all communication meets regulatory and company compliance standards
- Stay current on company products, services, and updates to effectively assist customers
- Provide compassionate, solutions-focused support to customers in imminent default situations
- Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
- Excellent communication and customer service skills.
- Excellent prioritization and time management skills.
- Display strong analytical skills and ability to calculate payments
- Proficient with Microsoft Office applications.
- Ability to handle high call volumes while maintaining quality and accuracy
- Demonstrated patience, empathy, and professionalism in handling customer concerns
- High School Diploma or GED required (college degree is a plus)
- 2+ years of customer service experience, preferably in mortgage servicing, financial services or a call center environment
- Knowledge of GSE (Fannie Mae/Freddie Mac) servicing guidelines, preferred
- Proficiency in loan servicing system: LMS, preferred
See All 380+ Service Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Service Specialist Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- O'Reilly Auto Parts96
- Sherwin-Williams31
- CityVet12
- Maximus11
- Mister Car Wash8
Top Industries Hiring
- Food & Beverage
- Insurance
- Medical Devices
- Technology & Software
- Banking & Financial Services
What Texas Employers Look For
The qualifications that appear most often in service specialist jobs across Texas.
- Two or more years of customer service or account management experience in a service-oriented industry
- Proficiency with CRM platforms such as Salesforce, ServiceNow, or SAP for managing service requests and client records
- Strong verbal and written communication skills with the ability to resolve complex customer issues independently
- Demonstrated ability to meet service-level agreements and performance metrics in a high-volume environment
- Associate or bachelor's degree in business, communications, or a related field preferred by most Texas employers
- Bilingual fluency in English and Spanish is a competitive advantage across the Texas market
Service Specialist Jobs in Texas: Frequently Asked Questions
How do you become a service specialist in Texas?
Most service specialist roles in Texas require a high school diploma or equivalent, with employers in financial services and healthcare administration often preferring an associate or bachelor's degree in business or a related field. Texas does not issue a universal state license for the general service specialist title, but roles in specific sectors may require credentials such as a Texas Department of Insurance license for insurance-adjacent positions. Gaining experience in customer service, technical support, or account coordination is the most direct path into the role.
Which companies hire service specialists in Texas?
Employers hiring service specialists in Texas right now include O'Reilly Auto Parts, Sherwin-Williams, and CityVet, based on current listings on Migrate Mate as of November 2026. Texas's concentration of financial services headquarters, major telecommunications carriers, and large healthcare systems creates consistent demand for service specialists across the state year-round.
Which Texas cities have the most service specialist jobs?
Houston, Dallas, and Austin have the most service specialist openings in Texas. Houston's energy and healthcare sectors, Dallas's dense concentration of corporate headquarters and financial firms, and San Antonio's large military-adjacent financial services industry, anchored by employers like USAA and Valero, together drive the bulk of statewide hiring for this role.
Are there remote service specialist jobs in Texas?
Yes, and more than many comparable roles, since service specialist work is often desk-based and does not require on-site equipment or physical presence. About 45% of service specialist openings tied to Texas are remote or hybrid as of November 2026, reflecting the shift among large Texas employers toward flexible service center arrangements. Roles focused on inbound account support, billing resolution, and technical troubleshooting tend to be the most consistently offered remotely.
How can I get hired as a service specialist in Texas with little or no experience?
The most realistic entry path is a front-line customer service or client support role, which large Texas employers routinely use as a pipeline into service specialist positions. AT&T, USAA, and Dell Technologies all run structured associate or new-hire training programs at their Texas operations that do not require prior specialist experience. Moving laterally from adjacent roles such as call center representative, retail associate, or help desk technician is a well-established route. Earning a relevant certification in customer relationship management or completing community college coursework in business administration gives candidates a measurable edge.
Where can I find and apply to service specialist jobs in Texas?
You can find and apply to service specialist jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metro areas. Search the listings for roles that match your experience and specialization, then apply directly to the positions that fit.
See All 380+ Service Specialist Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Service Specialist Jobs