Service Specialist Jobs in Dallas, TX

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Job Summary

Job Description

Overview

The Senior Outreach Specialist serves and supports the community by providing information, direction, and awareness of City programs, services, and projects. Educates, develops, coordinates, and implements community outreach programs and ensures the professional training of fellow Outreach Specialists.

Senior Outreach Specialist will function as an integral part of the team, requiring a high degree of confidentiality and resourcefulness. The Senior Outreach Specialist will perform critical outreach to Dallas’s diverse stakeholders, such as interfacing with the public and Dallas officials, establishing relationships with organizations and agencies internal and external to the City of Dallas, and creating relationships with various coalitions to help support and strengthen communication across Dallas.

Essential Functions

1 Responsible for educating, developing, coordinating, and implementing community outreach programs to ensure increased referrals, awareness and visibility of services available.

2 Responsible for building public awareness of and support for programs.

3 Assists in the training and development of fellow outreach specialists.

4 Coordinates, facilitates, and implements services and programs of a specific department to ensure the needs of the community are being met; educates and communicates services to potential community members ensuring understanding of services and programs.

5 Ensures that members of the community receive one-on-one assistance.

6 monitors other Outreach Specialists providing services and coordinates various events to support and engage the community, maximize program awareness, and foster relationships to provide assistance.

7 Ensures citizens are offered information and resources available to citizens in the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships.

8 Acts as a liaison to various social service organizations by maximizing awareness of the community service offerings available; serves as a liaison for customer issues with City services or utilities; coordinates various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community.

9 Provides direction, oversight, and skill in the development of newsletters, PowerPoint presentations, press releases, social media content, handouts, letters, and flyers to convey information; makes public presentations and represents the City of Dallas to residents, businesses, churches, schools, environmental groups, neighborhood associations, and other departments.

10 Coordinates, oversees, and supports various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community; serves on specific committees and assists in setting goals and objectives.

11 Educates the community on City services and provides extensive outreach activities to communicate and inform.

12 Performs any and all other work as needed or assigned.

Knowledge, Skills and Abilities

1 Knowledge of various geographical areas of the city of Dallas and their social problems.

2 Knowledge of Dallas departments, policies, and procedures.

3 Knowledge of Customer Service and community liaison.

4 Ability to promote effective outreach programs.

5 Ability to educate and inform citizens of Dallas programs.

6 Ability to promote Dallas programs and raise awareness through networking and partnerships.

7 Ability to lead meetings and facilitate transparency within the City of Dallas.

8 Ability to support and assist other personnel performing public outreach.

9 Ability to provide a lead support or guidance to volunteers and interns if needed for the department.

10 Communicating effectively verbally and in writing.

11 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree or higher in any field.

EXPERIENCE:

Two (2) years of administrative experience in any of the following areas:

• Event planning

• Community outreach

• Advertising/Media

• Public service, or customer service.

EQUIVALENCIES:

• High school diploma or GED plus six (6) years of the required related experience will meet the education and experience requirements.

• Associate degree in any field plus four (4) years of the required related experience will meet the education and experience requirements.

LICENSES AND CERTIFICATIONS:

• Valid driver's license with good driving record.

• For OCPO department: must pass CJIS Fingerprint Background Screening and obtain CJIS Certification within 30 days of hire.

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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