Service Specialist Jobs in Houston, TX
Service Specialist jobs in Houston are in strong demand, concentrated in the Energy Corridor, Greenway Plaza, and the Medical Center across energy services, healthcare, and financial services. Employers actively hiring include IDEA Public Schools, Select Physical Therapy, and HTS Engineering - Heat Transfer Solutions. See the openings below and apply to the ones that match your experience.
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Customer Service Specialist – E-Commerce & After-Sales Support
Location: Houston, TX 77064
Job Type: Full-time, On-site
Salary: Competitive, based on experience
Job Description
We are seeking a motivated and customer-focused Customer Service Specialist to join a growing renewable energy and e-commerce company specializing in solar panels, lithium batteries, solar inverters, and home energy storage solutions.
This position focuses on providing direct customer support through inbound phone calls, resolving product-related inquiries, managing customer complaints, and coordinating after-sales services.
The ideal candidate has hands-on experience in B2C customer service, inbound call handling, complaint resolution, and after-sales support.
Key Responsibilities
- Answer inbound customer service calls and promptly follow up on missed calls and customer inquiries.
- Assist customers with product questions, order status, shipping issues, warranty claims, and after-sales support.
- Handle customer complaints professionally and ensure timely resolution and follow-up.
- Coordinate product returns, refunds, replacements, and warranty requests.
- Communicate with warehouse and logistics teams to track returned products and resolve delivery issues.
- Maintain accurate customer records, service tickets, and order information in CRM systems.
- Follow company service standards and protect customer privacy.
- Help improve customer satisfaction, online store ratings, and customer retention.
- Collaborate with internal teams to resolve customer issues and improve service efficiency.
Qualifications
Required:
- Previous hands-on experience in phone-based customer service, call centers, or consumer customer support.
- Experience directly handling inbound calls and resolving customer complaints.
- Strong English communication skills, both verbal and written.
- Excellent listening, problem-solving, and interpersonal skills.
- Ability to remain professional and calm when handling difficult customers.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Word, Excel, and basic computer applications.
- Must be legally authorized to work in the United States.
- Ability to work on-site in Houston, TX 77064.
Preferred:
- Experience in e-commerce customer support or after-sales service.
- Experience handling product returns, refunds, warranty claims, or replacements.
- Familiarity with Zendesk, Salesforce, Shopify, Amazon Seller Central, or similar customer service platforms.
- Experience supporting consumer electronics, home improvement, solar energy, or technical products.
- Bachelor's degree in Business, E-Commerce, Communications, or a related field.
Prior solar industry experience is not required. Product training will be provided.
Pay: $20.00 - $30.00 per hour
Work Location: In person
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Find Service Specialist JobsService Specialist Job Market in Houston
Who's Hiring
- IDEA Public Schools35
- Select Physical Therapy23
- HTS Engineering - Heat Transfer Solutions23
- Orkin12
- Maximus12
Service Specialist Jobs in Houston: Frequently Asked Questions
How do I get a service specialist job in Houston?
Houston's strongest hiring is in energy and oilfield services, large healthcare systems, and commercial financial services firms. Jobs concentrate in the Energy Corridor and Greenway Plaza for corporate service roles, and the Texas Medical Center for healthcare-adjacent positions. Candidates with hands-on client-facing experience, CRM proficiency, and familiarity with technical or industrial service environments stand out in Houston's competitive market.
Which companies hire service specialists in Houston?
Companies currently hiring service specialists in Houston include IDEA Public Schools, Select Physical Therapy, and HTS Engineering - Heat Transfer Solutions, per current listings on Migrate Mate as of November 2026. Houston's employer mix skews heavily toward energy operators, large hospital networks, and regional financial institutions, all of which maintain sizable service and customer support teams.
Are there remote service specialist jobs in Houston?
Yes, though availability depends heavily on the role type. Service specialist work that involves on-site equipment, client visits, or facility support is almost always in-person, while desk-based account servicing and analytical support roles are more remote-friendly. About 43% of service specialist openings tied to Houston are remote or hybrid as of November 2026. Software and financial services firms in Greenway Plaza tend to offer the most hybrid flexibility locally.
How can I get a service specialist job in Houston with little or no experience?
The most realistic entry path in Houston is through customer service or administrative support roles at large energy companies or hospital systems, which routinely promote into specialist tracks internally. Houston's staffing agencies, particularly those focused on oilfield services and healthcare operations, also place entry-level candidates regularly. Highlighting any technical troubleshooting, client communication, or service coordination experience, even from retail or hospitality, gives applicants a concrete edge here.
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