Application Support Specialist Jobs in Massachusetts
Application Support Specialist jobs in Massachusetts concentrate heavily in healthcare IT, financial services, and higher education technology, with demand at every level from junior helpdesk-adjacent roles to senior enterprise application analysts. Boston, Cambridge, and Worcester anchor most of the hiring, where organizations like Mass General Brigham, Fidelity Investments, and Blue Cross Blue Shield of Massachusetts maintain large, ongoing application support teams. The most in-demand specialties in the state right now are EHR systems support, financial platform administration, and ERP application management. Find a role that fits below and apply directly.
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The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
See All 10 Application Support Specialist Jobs in Massachusetts
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Find JobsApplication Support Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Application Support Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in application support specialist jobs across Massachusetts.
- Bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience supporting enterprise applications such as ERP or EHR platforms
- Proficiency in SQL querying and basic database troubleshooting in a production environment
- Familiarity with ITIL frameworks and ticketing systems such as ServiceNow or Jira
- Strong written and verbal communication skills for cross-functional stakeholder coordination
- Experience working in regulated industries such as healthcare or financial services
Application Support Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a application support specialist in Massachusetts?
Most application support specialists in Massachusetts enter the field with a bachelor's degree in information technology, computer science, or a related discipline, though some employers accept an associate degree paired with relevant certifications. There is no state-issued license required for this role in Massachusetts. Earning vendor-recognized credentials such as CompTIA A+, ITIL Foundation, or platform-specific certifications for systems like Epic or SAP strengthens a candidacy considerably with Massachusetts's healthcare and financial services employers.
Which companies hire application support specialists in Massachusetts?
Employers hiring application support specialists in Massachusetts right now include BNY, State Street, and The RMR, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of major health systems, financial institutions, and research universities means application support roles here skew heavily toward EHR, trading platform, and enterprise resource planning environments.
Which Massachusetts cities have the most application support specialist jobs?
Boston, Newton, and Kingston have the most application support specialist openings in Massachusetts. Boston and Cambridge drive the largest share of postings through the Greater Boston area's dense cluster of academic medical centers, fintech firms, and university IT departments, while Worcester contributes steadily through UMass Memorial Health and the city's growing technology sector.
Are there remote application support specialist jobs in Massachusetts?
Yes, and more than many IT roles, because application support work is largely desk-based, centered on ticketing systems, remote diagnostic tools, and documentation rather than on-site hardware. About 67% of application support specialist openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting the role's compatibility with distributed work. Roles supporting cloud-hosted platforms and SaaS applications tend to offer the most location flexibility.
How can I get hired as a application support specialist in Massachusetts with little or no experience?
The most realistic entry path is a helpdesk or IT support analyst role, which Massachusetts employers including Mass General Brigham, State Street, and UMass system campuses use as a feeder into application support teams. Many of these organizations run structured new-graduate or associate-level IT programs that rotate through support functions. Building hands-on experience with a widely used platform, earning an ITIL Foundation certificate, and applying directly to internal transfer postings at large Massachusetts institutions accelerates the move into a dedicated application support role.
Where can I find and apply to application support specialist jobs in Massachusetts?
You can find and apply to application support specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across healthcare, finance, higher education, and technology employers. Find roles that fit your experience and apply directly to each one.
See All 10 Application Support Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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