Service Advisor Jobs in Massachusetts
Service advisor jobs in Massachusetts draw steady demand from the state's dense concentration of new-car dealerships, independent repair shops, and fleet service centers, with openings at every level from entry-level advisors to senior service managers. Boston, Worcester, and Springfield anchor most of the hiring, and established employers such as Herb Chambers Companies, Prime Motor Group, and Quirk Auto Dealers consistently fill service advisor roles across their Massachusetts locations. The strongest demand is for advisors with experience in warranty administration, customer-pay upselling, and manufacturer-certified service processes. See the openings below and apply to the ones that match your experience.
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Showing 4 of 48+ Service Advisor jobs
- Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
- Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
- Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
- Manage customer complaints or issues with professionalism
- Maintains core knowledge of products and product updates
- Possesses excellent verbal and written communication skills
- Meets deadlines, prioritizes assignments, and multi-tasks under pressure
- Is self-motivated, organized, detail oriented, and success driven
- Is team-oriented with a desire to achieve both individual and collective goals
- Understands and complies with federal, state and local regulations
- Holds valid driver’s license
- Able to pass background and drug screenings
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
- Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
- Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
- Manage customer complaints or issues with professionalism
- Maintains core knowledge of products and product updates
- Possesses excellent verbal and written communication skills
- Meets deadlines, prioritizes assignments, and multi-tasks under pressure
- Is self-motivated, organized, detail oriented, and success driven
- Is team-oriented with a desire to achieve both individual and collective goals
- Understands and complies with federal, state and local regulations
- Holds valid driver’s license
- Able to pass background and drug screenings
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
See All 48 Service Advisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Advisor JobsService Advisor Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Advisor Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- Asbury Automotive10
- Group 1 Automotive5
- Balise Auto3
- Tesla2
- Sullivan Tire2
Top Industries Hiring
- Automotive
What Massachusetts Employers Look For
The qualifications that appear most often in service advisor jobs across Massachusetts.
- Familiarity with Massachusetts Inspection Station regulations and state-required vehicle inspection processes
- Proven ability to write repair orders accurately and communicate recommended services to customers
- Experience with dealer management systems such as CDK, Reynolds and Reynolds, or DealerSocket
- Valid Massachusetts driver's license with a clean driving record for moving customer vehicles
- Working knowledge of automotive warranty procedures and manufacturer service guidelines
- Strong verbal communication and conflict-resolution skills in a high-volume service drive environment
Service Advisor Jobs in Massachusetts: Frequently Asked Questions
How do you become a service advisor in Massachusetts?
Most Massachusetts dealerships and repair shops hire service advisors with a high school diploma or associate degree in automotive technology or business, combined with on-the-job training or a manufacturer certification program. There is no state-issued service advisor license in Massachusetts, but advisors working at state-licensed inspection stations must understand Massachusetts Registry of Motor Vehicles inspection standards. Earning an ASE Service Consultant certification strengthens candidacy at most dealerships and independent shops in the state.
Which companies hire service advisors in Massachusetts?
Massachusetts service advisor roles are posted by Asbury Automotive, Group 1 Automotive, and Balise Auto and others right now, based on current listings on Migrate Mate as of August 2026. Massachusetts's high dealership density, particularly along Route 1 corridors and in suburban Boston, means large dealer groups with multiple rooftops generate some of the most consistent openings in the state.
Which Massachusetts cities have the most service advisor jobs?
Boston, Burlington, and Lynn lead Massachusetts in service advisor openings. Boston's large suburban ring drives the highest volume, powered by major dealer groups headquartered there, while Worcester and Springfield anchor Central and Western Massachusetts markets where regional dealers and independent multi-location shops maintain consistent service operations.
Are there remote service advisor jobs in Massachusetts?
Yes, but they're rare. Service advising is fundamentally an in-person role tied to a physical service drive, so fully remote positions are uncommon. About 0% of service advisor openings tied to Massachusetts are remote or hybrid as of August 2026, and those tend to be administrative or virtual estimator positions rather than traditional drive-facing advisor roles.
How can I get hired as a service advisor in Massachusetts with little or no experience?
The most realistic entry path is a service porter or cashier role at a Massachusetts dealership, which puts you on the service drive and visible to service managers looking to promote from within. Large dealer groups such as Herb Chambers Companies and Prime Motor Group regularly advance internal candidates into advisor roles. Completing a manufacturer's online service consultant training program and obtaining an ASE Service Consultant certification before applying gives candidates a clear edge over other entry-level applicants.
Where can I find and apply to service advisor jobs in Massachusetts?
You can find and apply to service advisor jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings from dealerships, independent shops, and fleet service operations across the state. Search the listings to find roles that fit your experience level and location, then apply directly to the ones that match.
See All 48 Service Advisor Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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