Customer Success Agent Jobs in Massachusetts
Customer Success Agent jobs in Massachusetts are open across Boston, Bridgewater, and Rockland and other Massachusetts metros, with employers like New York Life, State Street, and RevSpring hiring at every experience level. Find a role that fits below and apply directly.
Find Customer Success Agent JobsOverview
Showing 5 of 11+ Customer Success Agent jobs
INTRODUCTION
Join our dependable team.
As an Insurance Agent with New York Life, you will help clients achieve their financial goals, while building a great career for yourself in the process. Utilizing our expansive product lines, our Agents work to guide individuals, families, and businesses towards the financial strategy that is right for them. That is no easy task, but for the right person it can be a truly rewarding career.
We have confidence in our products but more importantly, we have confidence in our Agents to thoughtfully recommend and implement which financial vehicle is right for every client they support. Just as our Managers in the field work to provide one-on-one support and guidance to every Agent they hire.
QUALITIES THAT WE LOOK FOR IN OUR AGENTS:
- Sales experience preferred – entrepreneurial mindset
- Strong communication skills
- Desire to help others
- Strong business acumen
- Perseverance in the face of a challenge
- Ability to engage your community and leverage personal networks/contacts
We’ve built a strong company, one that puts its clients first. We have confidence in our products but more importantly, we have confidence in our Agents to thoughtfully recommend and implement which financial vehicle is right for every client they support. Just as our Managers in the field work to provide one-on-one support and guidance to every Agent they hire.
TRAINING, DEVELOPMENT & BENEFITS
Our new, blended training and development program is designed to work with your schedule, and in this type of role, that can make all the difference. The multifaceted system includes:
In conjunction with in office trainings, we’ve created a comprehensive and user-friendly learning experience within New York Life’s online portal system that is accessible anytime, anywhere and from any device. Learn when and how you want!
You can read in full about all benefits for our Financial Professional role here: https://www.nylbenefits.com/agents
We have Fast Track to Management opportunities for qualified professionals once established in the career.
ABOUT NEW YORK LIFE
We are among the strongest and most respected financial companies in America today, consistently appearing on the Fortune 100 list. New York Life has earned the highest possible financial strength ratings currently awarded to any life insurer from the four major ratings agencies: Standard & Poor’s (AA+); A.M. Best (A++); Moody’s (Aaa); and Fitch (AAA). For over 60 years we have led the way in the industry with the most US members of the Million Dollar Round Table the standard of excellence for life insurance sales performance in the insurance and financial services industry.
New York Life is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
SMRU 1827546 7/1/2020
INTRODUCTION
Join our dependable team.
As an Insurance Agent with New York Life, you will help clients achieve their financial goals, while building a great career for yourself in the process. Utilizing our expansive product lines, our Agents work to guide individuals, families, and businesses towards the financial strategy that is right for them. That is no easy task, but for the right person it can be a truly rewarding career.
We have confidence in our products but more importantly, we have confidence in our Agents to thoughtfully recommend and implement which financial vehicle is right for every client they support. Just as our Managers in the field work to provide one-on-one support and guidance to every Agent they hire.
QUALITIES THAT WE LOOK FOR IN OUR AGENTS:
- Sales experience preferred – entrepreneurial mindset
- Strong communication skills
- Desire to help others
- Strong business acumen
- Perseverance in the face of a challenge
- Ability to engage your community and leverage personal networks/contacts
We’ve built a strong company, one that puts its clients first. We have confidence in our products but more importantly, we have confidence in our Agents to thoughtfully recommend and implement which financial vehicle is right for every client they support. Just as our Managers in the field work to provide one-on-one support and guidance to every Agent they hire.
TRAINING, DEVELOPMENT & BENEFITS
Our new, blended training and development program is designed to work with your schedule, and in this type of role, that can make all the difference. The multifaceted system includes:
In conjunction with in office trainings, we’ve created a comprehensive and user-friendly learning experience within New York Life’s online portal system that is accessible anytime, anywhere and from any device. Learn when and how you want!
You can read in full about all benefits for our Financial Professional role here: https://www.nylbenefits.com/agents
We have Fast Track to Management opportunities for qualified professionals once established in the career.
ABOUT NEW YORK LIFE
We are among the strongest and most respected financial companies in America today, consistently appearing on the Fortune 100 list. New York Life has earned the highest possible financial strength ratings currently awarded to any life insurer from the four major ratings agencies: Standard & Poor’s (AA+); A.M. Best (A++); Moody’s (Aaa); and Fitch (AAA). For over 60 years we have led the way in the industry with the most US members of the Million Dollar Round Table the standard of excellence for life insurance sales performance in the insurance and financial services industry.
New York Life is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
SMRU 1827546 7/1/2020
See All 11 Customer Success Agent Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Success Agent JobsCustomer Success Agent Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Success Agent Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- New York Life6
- State Street3
- RevSpring1
- Taboola1
Top Industries Hiring
- Insurance6
- Banking & Financial Services3
- Marketing & Advertising1
- Technology & Software1
What Massachusetts Employers Look For
The qualifications that appear most often in customer success agent jobs across Massachusetts.
- One to three years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM platforms such as Salesforce, HubSpot, or a dedicated CS tool like Gainsight
- Demonstrated ability to manage a book of accounts and hit retention or renewal targets
- Strong written and verbal communication skills for onboarding calls, QBRs, and escalation handling
- Comfort working cross-functionally with sales, product, and technical support teams
- Bachelor's degree in business, communications, or a related field, or equivalent practical experience
Customer Success Agent Jobs in Massachusetts: Frequently Asked Questions
How many customer success agent jobs are there in Massachusetts?
There are 11+ customer success agent openings in Massachusetts on Migrate Mate as of June 2026, with the most roles in Boston, Bridgewater, and Rockland. New positions post regularly as employers across Massachusetts hire.
How much do customer success agents make in Massachusetts?
Customer success agents in Massachusetts earn a median of about $49,120 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $35,440 for the lowest 10% to over $74,880 for the top 10%. Pay rises with experience, specialty, and employer.
Which Massachusetts cities have the most customer success agent jobs?
Boston, Bridgewater, and Rockland have the most customer success agent openings in Massachusetts right now, with additional roles spread across smaller metros statewide.
Which companies hire customer success agents in Massachusetts?
Employers hiring customer success agents in Massachusetts include New York Life, State Street, and RevSpring, based on current listings on Migrate Mate as of June 2026.
Are there remote customer success agent jobs in Massachusetts?
Yes. About 0% of customer success agent openings tied to Massachusetts are remote or hybrid as of June 2026. The rest are on-site roles based in Massachusetts metros.
How do I apply for customer success agent jobs in Massachusetts?
You can apply to customer success agent jobs in Massachusetts directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Massachusetts location, then apply to each one that fits.
See All 11 Customer Success Agent Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Success Agent Jobs