Client Service Specialist Jobs in Massachusetts

INTRODUCTION

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

HOW YOU'LL MAKE AN IMPACT

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

BASIC QUALIFICATIONS

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

PREFERRED QUALIFICATIONS

• 1+ years of prior experience providing client-facing customer service.
• Currently licensed in P&C.
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

HERE’S WHAT YOU’LL BRING TO THE ROLE

You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
You’ll hold an active Producer’s license or be willing to obtain one within 90 days of hire.
You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity.
You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you.

COMPENSATION AND BENEFITS

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

OTHER BENEFITS INCLUDE:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

EQUAL EMPLOYMENT OPPORTUNITY

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.