Client Service Specialist Jobs in Massachusetts
Client Service Specialist jobs in Massachusetts are concentrated in Boston, Worcester, and Springfield, where financial services firms, healthcare organizations, and insurance carriers drive consistent hiring. Employers like Fidelity Investments, Liberty Mutual, and Mass General Brigham maintain large client-facing teams that recruit at every level from entry-level associates to senior account managers. The most in-demand specialties in Massachusetts are financial services client support, healthcare patient relations, and insurance policy servicing. Find a role that fits below and apply directly.
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Showing 5 of 31+ Client Service Specialist jobs
Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
The Client Engagements Specialist supports the execution of business development and client engagement initiatives for the Life Sciences and Healthcare Industry Groups. This role combines strategic support with hands-on implementation, partnering closely with lawyers, Client Development, and cross-functional teams to drive growth, client relationships, and market visibility through the planning and execution of engaging events, including large-scale conferences, bespoke programs, client dinners, webinars, and sponsorship opportunities.
Reporting to the Client Engagements Manager, the successful candidate will bring familiarity with the life sciences and healthcare ecosystems and a client-first mindset, while remaining sufficiently hands-on to deliver results.
What You Will Do:
Lead and Execute Client Events:
Oversee the planning, coordination, and execution of client-facing events including client dinners, conferences, sponsorships, trainings, and webinars in support of business development goals.
Manage all event logistics, including venue and vendor coordination, invitations, RSVP tracking, materials, on-site support, and post-event follow-up.
Provide backup and on-site support for events and assist with related client development initiatives as needed.
Understanding of event, sponsorship, and CRM technologies, with a continuous-improvement mindset.
Sponsorships:
Support and guide the coordination of firm participation in industry sponsorships, working with conference organizers to maximize visibility, engagement, and return on investment.
Event Tracking & Metrics:
Develop and manage targeted invitation lists in collaboration with attorneys and Client Development leadership.
Support attorneys in identifying and maximizing client and prospect touchpoints before, during, and after events.
Proactively collect feedback after the event and encourage follow-up activities. Report on return on investment.
Collaborate with Market/Competitive Intelligence team to review in-depth research and analysis of clients, prospects and competitors to determine a strategy for client and target outreach.
Track event data, attendance, and engagement using the firm’s CRM system; prepare post-event metrics and ROI analysis, and recommend strategies to increase the initiatives’ overall effectiveness.
Who You Are:
Minimum BA, BS or equivalent and 4+ of experience in an events or sponsorships role, ideally in a professional services organization.
Able to interact with partners, key clients, colleagues and service providers. Highly professional presentation.
Detail-oriented, organized, self-directed and able to manage multiple projects in a matrixed, fast-paced environment is a must.
Excellent communication skills, both written and verbal, and strong analytical skills.
Strong computer skills including proficiency in the Microsoft Office suite. Experience with Dynamics, InterAction or other CRM databases a plus.
LI-JM1
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
This position is eligible for overtime: No The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: Boston/Philadelphia/Washington Dc: $80,000.00 - $100,000.00 | New York/Los Angeles/Santa Monica: $85,000.00 - $105,000.00 | San Francisco/Silicon Valley: $90,000.00 - $110,000.00
Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
The Client Engagements Specialist supports the execution of business development and client engagement initiatives for the Life Sciences and Healthcare Industry Groups. This role combines strategic support with hands-on implementation, partnering closely with lawyers, Client Development, and cross-functional teams to drive growth, client relationships, and market visibility through the planning and execution of engaging events, including large-scale conferences, bespoke programs, client dinners, webinars, and sponsorship opportunities.
Reporting to the Client Engagements Manager, the successful candidate will bring familiarity with the life sciences and healthcare ecosystems and a client-first mindset, while remaining sufficiently hands-on to deliver results.
What You Will Do:
Lead and Execute Client Events:
Oversee the planning, coordination, and execution of client-facing events including client dinners, conferences, sponsorships, trainings, and webinars in support of business development goals.
Manage all event logistics, including venue and vendor coordination, invitations, RSVP tracking, materials, on-site support, and post-event follow-up.
Provide backup and on-site support for events and assist with related client development initiatives as needed.
Understanding of event, sponsorship, and CRM technologies, with a continuous-improvement mindset.
Sponsorships:
Support and guide the coordination of firm participation in industry sponsorships, working with conference organizers to maximize visibility, engagement, and return on investment.
Event Tracking & Metrics:
Develop and manage targeted invitation lists in collaboration with attorneys and Client Development leadership.
Support attorneys in identifying and maximizing client and prospect touchpoints before, during, and after events.
Proactively collect feedback after the event and encourage follow-up activities. Report on return on investment.
Collaborate with Market/Competitive Intelligence team to review in-depth research and analysis of clients, prospects and competitors to determine a strategy for client and target outreach.
Track event data, attendance, and engagement using the firm’s CRM system; prepare post-event metrics and ROI analysis, and recommend strategies to increase the initiatives’ overall effectiveness.
Who You Are:
Minimum BA, BS or equivalent and 4+ of experience in an events or sponsorships role, ideally in a professional services organization.
Able to interact with partners, key clients, colleagues and service providers. Highly professional presentation.
Detail-oriented, organized, self-directed and able to manage multiple projects in a matrixed, fast-paced environment is a must.
Excellent communication skills, both written and verbal, and strong analytical skills.
Strong computer skills including proficiency in the Microsoft Office suite. Experience with Dynamics, InterAction or other CRM databases a plus.
LI-JM1
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
This position is eligible for overtime: No The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: Boston/Philadelphia/Washington Dc: $80,000.00 - $100,000.00 | New York/Los Angeles/Santa Monica: $85,000.00 - $105,000.00 | San Francisco/Silicon Valley: $90,000.00 - $110,000.00
See All 31 Client Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsClient Service Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Client Service Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
What Massachusetts Employers Look For
The qualifications that appear most often in client service specialist jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field preferred by most Massachusetts employers
- Two or more years of client-facing service or account management experience
- Proficiency in CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for client correspondence and presentations
- Ability to manage multiple client accounts and prioritize competing deadlines
- Familiarity with financial, insurance, or healthcare industry compliance standards common in Massachusetts
Client Service Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a client service specialist in Massachusetts?
Most Massachusetts employers require a bachelor's degree in business, communications, finance, or a related field as the foundation for this role. There is no state-issued license required for general client service specialist positions, though roles at financial firms may require FINRA Series registrations sponsored by the employer after hire. Building experience in customer-facing roles at Massachusetts financial services, healthcare, or insurance companies is the most direct path into the role.
Which companies hire client service specialists in Massachusetts?
Companies currently hiring client service specialists in Massachusetts include Talbots, BNY, and The Baldwin, per current listings on Migrate Mate as of August 2026. Massachusetts's deep concentration of financial services, healthcare, and insurance employers means client service specialist openings appear across large institutions and regional firms alike throughout the year.
Which Massachusetts cities have the most client service specialist jobs?
The cities with the most client service specialist openings in Massachusetts are Boston, Massachusetts, and Salem. Boston dominates because of its dense cluster of financial services headquarters, major hospital systems, and insurance carriers, while Worcester and Springfield contribute volume through regional healthcare networks and insurance operations that maintain large client support teams outside the metro core.
Are there remote client service specialist jobs in Massachusetts?
Yes, and they are more common in this field than in many others, since client service work is largely phone, email, and CRM-based. About 80% of client service specialist openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how readily employers in financial services and insurance have shifted support roles to flexible arrangements. Account management and policy servicing functions are the segments most likely to offer fully remote options.
How can I get hired as a client service specialist in Massachusetts with little or no experience?
The most realistic entry path is applying to associate or client support coordinator roles at Massachusetts financial services and insurance employers, which regularly hire candidates without direct experience. Fidelity Investments and Liberty Mutual both run structured new-hire training programs in the Boston area that onboard candidates from adjacent roles such as retail banking, call center agent, or administrative coordinator positions. Earning a FINRA Series 6 or Series 7 license, even before a job offer, signals commitment and gives candidates a clear edge at firms that require it after hire.
Where can I find and apply to client service specialist jobs in Massachusetts?
You can find and apply to client service specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries including financial services, healthcare, and insurance. Find roles that fit your experience and location and apply directly to each one.
See All 31 Client Service Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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