Client Service Specialist Jobs in Michigan
Client Service Specialist jobs in Michigan concentrate in financial services, insurance, healthcare administration, and automotive finance, with demand at every level from entry-level account support to senior client relationship roles. Detroit, Grand Rapids, and Lansing are the largest hiring markets, where established employers like Ally Financial, Blue Cross Blue Shield of Michigan, and Comerica maintain substantial client-facing operations. The most in-demand specialties include financial account servicing, benefits and insurance client support, and healthcare patient account management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Client Service Specialist jobs
Job Title
Position Title: Technical Client Service Specialist
Location: Support Services Building A, 1425 East Warren, Detroit, MI 48207
Salary Range: $44.605 - $59,072
Bargaining Unit: N/A
Benefits Eligible: Yes
Reports to: Senior Director, Client Services
Telecommuting Eligibility: Site-based. Not eligible for telecommuting
Position Summary:
The Technical Client Service Specialist is a key member of the Strategy Division's Client Services Team, serving as the first point of contact for staff and students seeking technical support. This role blends strong customer service with technical expertise to deliver efficient, professional, and empathetic assistance, ensuring a positive support experience for all stakeholders. Responsibilities include managing and resolving service requests through the district's service management system, troubleshooting hardware, software, and connectivity issues, and escalating complex matters when needed. The Technical Client Service Specialist is expected to maintain accurate documentation, support Information Technology Information Library (ITIL) -aligned processes, and contribute to continuous improvement efforts, all while fostering trust and ensuring staff and students receive timely, reliable support that enables teaching and learning. The ideal candidate is customer-focused, detail-oriented, and able to combine technical problem-solving with effective communication. They have foundational Information Technology (IT) knowledge in software, device troubleshooting, and networking, can apply ITIL practices to enhance service quality, and are dedicated to building trust and improving technology support for the district.
Minimum Qualifications:
- Bachelor's degree in Information Technology, Business Administration or a related discipline.
- CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
- Minimum of three (3) years' experience in a technical support role (phone, remote or help desk), preferably within an educational environment.
- Proficiency in hardware, software, and peripheral troubleshooting for Windows, macOS, and mobile platforms.
- Knowledge of Windows and macOS operating systems and familiarity with Microsoft Office Suite.
- Experience with remote desktop tools, call management systems, and help desk software.
- Familiarity with service management tools and ticketing systems, with ability to document, route, and track requests.
- Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting.
- Awareness of ITIL principles or equivalent service management practices.
- Strong problem-solving and analytical skills with focus on timely resolution and continuous improvement.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly and effectively.
- Ability to document service requests, troubleshooting steps, and resolutions accurately in the help desk system.
- Effective interpersonal skills with the ability to collaborate across teams and departments.
- Active listening skills with the ability to identify customer needs and provide complete, accurate resolutions.
- Strong commitment to providing exceptional service to diverse stakeholders across the district.
- Ability to build trust and create positive service experiences for staff, students, and community members.
- Empathetic and patient approach to supporting end users with varying levels of technical skill.
- Knowledge of customer service principles and experience applying them in a support environment.
- Willingness to work flexible hours, including occasional evenings or weekends during peak times, to meet district needs.
- Ability to sit for extended periods while working on a computer.
- Occasional lifting and transporting moderately heavy objects, such as computers and peripherals.
- Occasional on-site visits to schools or district facilities to provide in-person technical support.
- Must have own transportation to travel to district locations when needed.
Essential Functions:
- Serve as the first point of contact for staff and students requesting assistance via phone, email, remote support tools, or the service management system.
- Diagnose and resolve hardware, software, and connectivity issues, escalating when necessary.
- Assist with installation, configuration, and basic maintenance of computers, mobile devices, and related peripherals.
- Support district-approved software applications, including troubleshooting access, updates, and functionality.
- Assist in monitoring district-wide IT systems and promptly alert appropriate teams when issues are detected.
- Accurately document issues, troubleshooting steps, and resolutions in the help desk system.
- Escalate more complex problems to Level 2 or specialized support teams, ensuring a smooth handoff and clear communication.
- Track and follow up on open tickets to ensure timely resolution and stakeholder satisfaction.
- Provide clear, professional communication to end users, ensuring technical concepts are easy to understand.
- Deliver concise instructions and training to users on common issues, empowering them to resolve minor problems independently in the future.
- Maintain confidentiality and data security standards when handling sensitive staff or student information.
- Work closely with other IT teams to share knowledge, troubleshoot complex issues, and improve support processes.
- Apply ITIL-aligned practices to ensure consistent, efficient service delivery.
- Contribute to professional development by staying current on district systems, new technologies, and best practices.
- Identify recurring issues and recommend process improvements to enhance efficiency and service quality.
- Achieve key performance metrics related to response times, resolution rates, and customer satisfaction.
- Meet annual objectives that focus on improving service efficiency, increasing customer engagement, and optimizing support operations.
- Provide on-site support at district schools and facilities as required, with reliable transportation to travel to multiple locations.
Security Clearance:
Internal Applicants
If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.
External Applicants
In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.
Method of Application:
Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.
Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.
Applicants requesting assistance during the application process should contact the Office of Human Resources via email at recruitment@detroitk12.org or phone at (313) 873-6897.
DPSCD does not discriminate on the basis of race, color, national origin, sex, disability and/or religion. Contact the Civil Rights Coordinator for more information at (313) 240-4377 or detroitk12.org/compliance.
Job Title
Position Title: Technical Client Service Specialist
Location: Support Services Building A, 1425 East Warren, Detroit, MI 48207
Salary Range: $44.605 - $59,072
Bargaining Unit: N/A
Benefits Eligible: Yes
Reports to: Senior Director, Client Services
Telecommuting Eligibility: Site-based. Not eligible for telecommuting
Position Summary:
The Technical Client Service Specialist is a key member of the Strategy Division's Client Services Team, serving as the first point of contact for staff and students seeking technical support. This role blends strong customer service with technical expertise to deliver efficient, professional, and empathetic assistance, ensuring a positive support experience for all stakeholders. Responsibilities include managing and resolving service requests through the district's service management system, troubleshooting hardware, software, and connectivity issues, and escalating complex matters when needed. The Technical Client Service Specialist is expected to maintain accurate documentation, support Information Technology Information Library (ITIL) -aligned processes, and contribute to continuous improvement efforts, all while fostering trust and ensuring staff and students receive timely, reliable support that enables teaching and learning. The ideal candidate is customer-focused, detail-oriented, and able to combine technical problem-solving with effective communication. They have foundational Information Technology (IT) knowledge in software, device troubleshooting, and networking, can apply ITIL practices to enhance service quality, and are dedicated to building trust and improving technology support for the district.
Minimum Qualifications:
- Bachelor's degree in Information Technology, Business Administration or a related discipline.
- CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
- Minimum of three (3) years' experience in a technical support role (phone, remote or help desk), preferably within an educational environment.
- Proficiency in hardware, software, and peripheral troubleshooting for Windows, macOS, and mobile platforms.
- Knowledge of Windows and macOS operating systems and familiarity with Microsoft Office Suite.
- Experience with remote desktop tools, call management systems, and help desk software.
- Familiarity with service management tools and ticketing systems, with ability to document, route, and track requests.
- Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting.
- Awareness of ITIL principles or equivalent service management practices.
- Strong problem-solving and analytical skills with focus on timely resolution and continuous improvement.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly and effectively.
- Ability to document service requests, troubleshooting steps, and resolutions accurately in the help desk system.
- Effective interpersonal skills with the ability to collaborate across teams and departments.
- Active listening skills with the ability to identify customer needs and provide complete, accurate resolutions.
- Strong commitment to providing exceptional service to diverse stakeholders across the district.
- Ability to build trust and create positive service experiences for staff, students, and community members.
- Empathetic and patient approach to supporting end users with varying levels of technical skill.
- Knowledge of customer service principles and experience applying them in a support environment.
- Willingness to work flexible hours, including occasional evenings or weekends during peak times, to meet district needs.
- Ability to sit for extended periods while working on a computer.
- Occasional lifting and transporting moderately heavy objects, such as computers and peripherals.
- Occasional on-site visits to schools or district facilities to provide in-person technical support.
- Must have own transportation to travel to district locations when needed.
Essential Functions:
- Serve as the first point of contact for staff and students requesting assistance via phone, email, remote support tools, or the service management system.
- Diagnose and resolve hardware, software, and connectivity issues, escalating when necessary.
- Assist with installation, configuration, and basic maintenance of computers, mobile devices, and related peripherals.
- Support district-approved software applications, including troubleshooting access, updates, and functionality.
- Assist in monitoring district-wide IT systems and promptly alert appropriate teams when issues are detected.
- Accurately document issues, troubleshooting steps, and resolutions in the help desk system.
- Escalate more complex problems to Level 2 or specialized support teams, ensuring a smooth handoff and clear communication.
- Track and follow up on open tickets to ensure timely resolution and stakeholder satisfaction.
- Provide clear, professional communication to end users, ensuring technical concepts are easy to understand.
- Deliver concise instructions and training to users on common issues, empowering them to resolve minor problems independently in the future.
- Maintain confidentiality and data security standards when handling sensitive staff or student information.
- Work closely with other IT teams to share knowledge, troubleshoot complex issues, and improve support processes.
- Apply ITIL-aligned practices to ensure consistent, efficient service delivery.
- Contribute to professional development by staying current on district systems, new technologies, and best practices.
- Identify recurring issues and recommend process improvements to enhance efficiency and service quality.
- Achieve key performance metrics related to response times, resolution rates, and customer satisfaction.
- Meet annual objectives that focus on improving service efficiency, increasing customer engagement, and optimizing support operations.
- Provide on-site support at district schools and facilities as required, with reliable transportation to travel to multiple locations.
Security Clearance:
Internal Applicants
If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.
External Applicants
In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.
Method of Application:
Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.
Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.
Applicants requesting assistance during the application process should contact the Office of Human Resources via email at recruitment@detroitk12.org or phone at (313) 873-6897.
DPSCD does not discriminate on the basis of race, color, national origin, sex, disability and/or religion. Contact the Civil Rights Coordinator for more information at (313) 240-4377 or detroitk12.org/compliance.
See All 9 Client Service Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsClient Service Specialist Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Client Service Specialist Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Michigan Employers Look For
The qualifications that appear most often in client service specialist jobs across Michigan.
- Associate or bachelor's degree in business, communications, or a related field preferred
- One to three years of customer-facing or account management experience required
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for client-facing interactions
- Ability to manage multiple client accounts and prioritize competing deadlines
- Experience resolving complex client issues and escalating appropriately within team structures
Client Service Specialist Jobs in Michigan: Frequently Asked Questions
How do you become a client service specialist in Michigan?
Most Michigan employers require at least an associate degree in business, communications, or a related field, though a bachelor's degree is increasingly preferred for financial and healthcare roles. No state-issued license is required to work as a client service specialist in Michigan. Candidates with experience in banking, insurance, or healthcare administration move into the role most quickly, and earning a customer service certification through a professional association can strengthen an application with larger employers.
Which companies hire client service specialists in Michigan?
Companies currently hiring client service specialists in Michigan include ALLIANCE TAX, UWM, and Trinity Health, per current listings on Migrate Mate as of November 2026. Michigan's deep concentration of financial institutions, insurance carriers, and automotive finance companies means consistent demand for client service specialists across both the Detroit metro and mid-Michigan markets.
Which Michigan cities have the most client service specialist jobs?
Detroit, Lansing, and Troy have the most client service specialist openings in Michigan. Detroit anchors the largest share of listings due to its concentration of financial institutions, insurance headquarters, and large healthcare systems, while Grand Rapids draws from its growing base of regional banks, health insurers, and corporate service centers, and Lansing contributes state government-adjacent and insurance-sector roles.
Are there remote client service specialist jobs in Michigan?
Yes, and more than most fields, because client service specialist work is largely desk-based and communication-driven. About 14% of client service specialist openings tied to Michigan are remote or hybrid as of November 2026, reflecting how readily the role translates to distributed work. Account management, billing support, and insurance client servicing are the sub-areas most likely to be offered as fully remote positions.
How can I get hired as a client service specialist in Michigan with little or no experience?
The most realistic entry path is applying to associate or junior client support roles at Michigan's large financial services and insurance employers, where structured onboarding programs exist for candidates without direct experience. Blue Cross Blue Shield of Michigan, Ally Financial, and regional credit unions such as Lake Michigan Credit Union routinely hire for entry-level service roles and train from within. Moving laterally from a retail banking teller, call center representative, or administrative coordinator position is a common route, and completing an online customer service or CRM certification gives a candidate a measurable edge at the application stage.
Where can I find and apply to client service specialist jobs in Michigan?
You can find and apply to client service specialist jobs in Michigan on Migrate Mate, which lists current Michigan openings across financial services, insurance, healthcare, and other sectors. Search the available roles, identify the ones that match your background and preferred location, and apply directly to the positions that fit.
See All 9 Client Service Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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