Customer Success Manager Jobs in Michigan
Customer Success Manager jobs in Michigan are open across Detroit, Auburn Hills, and Grand Rapids and other Michigan metros, with employers like Stellantis, Stryker, and Flex-N-Gate hiring at every experience level. Find a role that fits below and apply directly.
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INTRODUCTION
Dematic is actively seeking multiple talented, passionate and strategic Senior Customer Success Managers in our Lifecyle Solutions & Services (LSS) organization. The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the post‑implementation lifecycle. This role ensures customers achieve measurable value from Dematic solutions through proactive engagement, operational continuity, and strategic guidance. The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic.
We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be a salary of $86k - $129k at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
TASKS AND QUALIFICATIONS:
What You Will Do in This Role:
- Proactively manage end-to-end customer lifecycle plans for assigned accounts. Provide full ownership during implementation, launch, and ongoing operations. Improve customer outcomes from Dematic products and services.
- Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
- Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
- Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews. Serve as the primary advocate and internal representative of the customer.
- Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
- Establish strong internal feedback loops from customers to relevant internal collaborators.
- Maintain accurate and up-to-date customer contact information for effective notifications. Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts.
- Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.
What We’re Looking For:
- Bachelor’s degree (or equivalent experience).
- 3-5 years experience in customer success, account management, client services, customer support, or equivalent customer management. Material handling experience a plus.
- Exceptional time management ability. Ability to thrive in a collaborative and multifaceted environment.
- Proactive approach dedicated to customer success.
- Strong customer focus and passion for helping clients succeed, with strong communication skills.
- Strong organizational and communication skills. Proven track record to work both independently and collaboratively.
- Ability to balance critical thinking with operational execution.
- Analytical and process oriented, with an ability to analyze data and offer actionable insights.
- Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly.
- Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills.
- Ability to travel requirement to customer sites as needed (approximately 30%+).
See All 72 Customer Success Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Success Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
- Stellantis12

- Stryker6

- Flex-N-Gate3

- ADP2

- Gallagher2

Top Industries Hiring
- Automotive19
- Manufacturing10
- Technology & Software9
- Medical Devices8
- Banking & Financial Services6
What Michigan Employers Look For
The qualifications that appear most often in customer success manager jobs across Michigan.
- 2-5 years of experience in customer success, account management, or a related client-facing role
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Strong communication and presentation skills for executive-level stakeholders
- Experience with onboarding processes and customer lifecycle management
- Bachelor's degree in business, communications, or a related field preferred
Customer Success Manager Jobs in Michigan: Frequently Asked Questions
How many customer success manager jobs are there in Michigan?
There are 72+ customer success manager openings in Michigan on Migrate Mate as of June 2026, with the most roles in Detroit, Auburn Hills, and Grand Rapids. New positions post regularly as employers across Michigan hire.
Which Michigan cities have the most customer success manager jobs?
Detroit, Auburn Hills, and Grand Rapids have the most customer success manager openings in Michigan right now, with additional roles spread across smaller metros statewide.
Which companies hire customer success managers in Michigan?
Employers hiring customer success managers in Michigan include Stellantis, Stryker, and Flex-N-Gate, based on current listings on Migrate Mate as of June 2026.
Are there remote customer success manager jobs in Michigan?
Yes. About 22% of customer success manager openings tied to Michigan are remote or hybrid as of June 2026. The rest are on-site roles based in Michigan metros.
How do I apply for customer success manager jobs in Michigan?
You can apply to customer success manager jobs in Michigan directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Michigan location, then apply to each one that fits.
See All 72 Customer Success Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs