Customer Experience Manager Jobs in Michigan
Customer Experience Manager jobs in Michigan are in active demand, concentrated in automotive, financial services, retail, and healthcare sectors, with openings at every level from team lead through senior director. Detroit, Grand Rapids, and Ann Arbor account for the heaviest hiring, where employers like Ford Motor Company, Consumers Energy, and Blue Cross Blue Shield of Michigan have sustained customer experience functions. The most sought-after specialties in Michigan include digital customer journey, voice-of-customer program management, and contact center operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 46+ Customer Experience Manager jobs
At First Call Auto Care, we believe customer service is not a department. It’s the entire business.
We are not looking for someone to simply answer phones or schedule appointments.
We are looking for someone who takes ownership when opportunities are missed.
Someone who cares when a customer falls through the cracks.
Someone who understands that every phone call matters.
Every appointment matters.
Every estimate matters.
Every interaction matters.
Our company is built on outrageous customer service, accountability, discipline, and doing things the right way. We operate at a high standard because average isn’t acceptable here.
If you are the type of person who naturally builds trust with people, communicates confidently, follows through relentlessly, and takes pride in creating exceptional customer experiences — keep reading.
What This Role Actually Is
This role combines customer service, relationship management, sales, and operational support.
You will be one of the first impressions customers have of our company — both over the phone and in person.
You’ll interact with customers throughout the day by:
- Answering inbound phone calls
- Greeting customers in person
- Scheduling appointments
- Following up on estimates and declined work
- Checking in with customers after repairs
- Responding to texts and emails
- Assisting service advisors with customer communication
- Helping ensure no customer or opportunity falls through the cracks
You’ll also help strengthen customer relationships by:
- Building trust face-to-face
- Creating positive experiences from start to finish
- Helping customers feel informed and cared for
- Identifying missed opportunities for improvement
- Supporting the team in delivering an exceptional experience
This is not a passive front desk role.
This role requires:
- Initiative
- Confidence
- Emotional intelligence
- Strong communication skills
- Consistency
- Ownership
- Follow-through
You must be comfortable speaking with people all day long — whether that’s on the phone, through text and email, or face-to-face in the shop.
What Success Looks Like
You’ll be measured by results — not by looking busy.
Success means:
- Strong customer relationships
- Appointments scheduled
- Customers retained
- Declined work recovered
- Positive reviews generated
- Clear communication with customers and the team
- Customers feeling genuinely cared for
The Right Person For This Role
You might be a fit if:
- People naturally trust and like you
- You communicate confidently and professionally
- You enjoy interacting with people face-to-face
- You are highly organized
- You hate dropping the ball
- You take pride in follow-through
- You thrive in fast-paced environments
- You’re competitive without being pushy
- You genuinely care about helping people
- You can handle pressure professionally
- You have strong phone and people skills
Automotive experience is helpful, but not required.
We can teach automotive.
We cannot teach hunger, discipline, accountability, and genuine care for people.
About First Call Auto Care
Our mission is to be the leader in quality automotive repair by providing outrageous customer service with absolute integrity while offering motivation and respect for one another.
We believe in:
- Going the extra mile
- Taking initiative
- Accepting responsibility
- Building positive relationships
- Continuing to learn
- Staying disciplined
- Operating with enthusiasm and integrity
We are building something special, and we are intentional about who joins our team.
This role has real growth potential for the right person as we continue to expand.
Compensation & Benefits
- Competitive pay + performance incentives
- Paid time off
- Paid holidays
- Employee discounts
- Ongoing training and development
- Growth opportunities within the company
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
At First Call Auto Care, we believe customer service is not a department. It’s the entire business.
We are not looking for someone to simply answer phones or schedule appointments.
We are looking for someone who takes ownership when opportunities are missed.
Someone who cares when a customer falls through the cracks.
Someone who understands that every phone call matters.
Every appointment matters.
Every estimate matters.
Every interaction matters.
Our company is built on outrageous customer service, accountability, discipline, and doing things the right way. We operate at a high standard because average isn’t acceptable here.
If you are the type of person who naturally builds trust with people, communicates confidently, follows through relentlessly, and takes pride in creating exceptional customer experiences — keep reading.
What This Role Actually Is
This role combines customer service, relationship management, sales, and operational support.
You will be one of the first impressions customers have of our company — both over the phone and in person.
You’ll interact with customers throughout the day by:
- Answering inbound phone calls
- Greeting customers in person
- Scheduling appointments
- Following up on estimates and declined work
- Checking in with customers after repairs
- Responding to texts and emails
- Assisting service advisors with customer communication
- Helping ensure no customer or opportunity falls through the cracks
You’ll also help strengthen customer relationships by:
- Building trust face-to-face
- Creating positive experiences from start to finish
- Helping customers feel informed and cared for
- Identifying missed opportunities for improvement
- Supporting the team in delivering an exceptional experience
This is not a passive front desk role.
This role requires:
- Initiative
- Confidence
- Emotional intelligence
- Strong communication skills
- Consistency
- Ownership
- Follow-through
You must be comfortable speaking with people all day long — whether that’s on the phone, through text and email, or face-to-face in the shop.
What Success Looks Like
You’ll be measured by results — not by looking busy.
Success means:
- Strong customer relationships
- Appointments scheduled
- Customers retained
- Declined work recovered
- Positive reviews generated
- Clear communication with customers and the team
- Customers feeling genuinely cared for
The Right Person For This Role
You might be a fit if:
- People naturally trust and like you
- You communicate confidently and professionally
- You enjoy interacting with people face-to-face
- You are highly organized
- You hate dropping the ball
- You take pride in follow-through
- You thrive in fast-paced environments
- You’re competitive without being pushy
- You genuinely care about helping people
- You can handle pressure professionally
- You have strong phone and people skills
Automotive experience is helpful, but not required.
We can teach automotive.
We cannot teach hunger, discipline, accountability, and genuine care for people.
About First Call Auto Care
Our mission is to be the leader in quality automotive repair by providing outrageous customer service with absolute integrity while offering motivation and respect for one another.
We believe in:
- Going the extra mile
- Taking initiative
- Accepting responsibility
- Building positive relationships
- Continuing to learn
- Staying disciplined
- Operating with enthusiasm and integrity
We are building something special, and we are intentional about who joins our team.
This role has real growth potential for the right person as we continue to expand.
Compensation & Benefits
- Competitive pay + performance incentives
- Paid time off
- Paid holidays
- Employee discounts
- Ongoing training and development
- Growth opportunities within the company
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
See All 46 Customer Experience Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Experience Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
- Huntington Bank21
- Tesla3
- IncredibleBank3
- Macy's2
- United States Steel2
Top Industries Hiring
- Automotive
What Michigan Employers Look For
The qualifications that appear most often in customer experience manager jobs across Michigan.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience managing customer experience or service operations teams
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Experience leading cross-functional projects involving operations, marketing, and product teams
- Familiarity with voice-of-customer tools, NPS measurement, and journey mapping methodologies
Customer Experience Manager Jobs in Michigan: Frequently Asked Questions
How do you become a customer experience manager in Michigan?
Customer experience manager roles in Michigan do not require a state-issued license, but employers consistently expect a bachelor's degree in business, communications, or marketing alongside several years in customer service or operations leadership. Many Michigan hiring managers prioritize candidates who have completed recognized CX certifications such as the Certified Customer Experience Professional designation. Starting in frontline customer service or team lead roles at Michigan-based retailers, insurers, or automotive suppliers is the most common path to a management position.
Which companies hire customer experience managers in Michigan?
Employers hiring customer experience managers in Michigan right now include Huntington Bank, Tesla, and IncredibleBank, based on current listings on Migrate Mate as of November 2026. Michigan's strong base of automotive manufacturers, regional health systems, and financial services companies means demand for this role is distributed across both corporate headquarters and regional operations centers throughout the state.
Which Michigan cities have the most customer experience manager jobs?
Troy, Ann Arbor, and Jackson have the most customer experience manager openings in Michigan. Detroit and its metro suburbs generate the largest share of postings, driven by the headquarters and regional offices of automotive, financial services, and insurance companies, while Grand Rapids contributes through its growing healthcare and manufacturing sectors and Ann Arbor draws from its tech, research, and university-affiliated employers.
Are there remote customer experience manager jobs in Michigan?
Yes, and more than most fields, since much of the strategic and analytical work of a customer experience manager can be done remotely. About 79% of customer experience manager openings tied to Michigan are remote or hybrid as of November 2026, reflecting how broadly this role has moved away from requiring on-site presence. The portions most commonly remote include journey mapping, reporting, and program development, while roles with direct contact center oversight are more likely to require at least some in-person presence.
How can I get hired as a customer experience manager in Michigan with little or no experience?
The most realistic entry path is moving into a team lead or senior specialist role within a Michigan employer's customer service, client success, or operations department before stepping into management. Large Michigan employers in retail, healthcare, and financial services regularly hire into associate customer experience coordinator roles that require no prior management experience. Building a portfolio of journey mapping work, completing the Certified Customer Experience Professional coursework, or gaining experience with CRM tools makes candidates significantly more competitive for that first management opportunity.
Where can I find and apply to customer experience manager jobs in Michigan?
You can find and apply to customer experience manager jobs in Michigan on Migrate Mate, which lists current Michigan openings across industries and experience levels. Search the listings to see what is available right now, find roles that fit your background and goals, and apply directly to the ones that match.
See All 46 Customer Experience Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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