Customer Success Director Jobs in Massachusetts
Customer Success Director jobs in Massachusetts are consistently active, with strong demand concentrated in enterprise software, life sciences, fintech, and edtech sectors, and openings at every level from emerging team leads through senior executive roles. Boston, Cambridge, and the Route 128 corridor are the primary hiring hubs, where established companies like HubSpot, Salesforce, and Athenahealth regularly bring on customer success directors. The most sought-after specialties in Massachusetts are enterprise account expansion, SaaS onboarding strategy, and cross-functional retention leadership. Find a role that fits below and apply directly.
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Role & Responsibilities
As a proactive and results-driven Sales Account Manager, you will oversee and grow the existing DELMIAWorks client base. You will serve as the primary strategic business advisor, and commercial account owner for assigned manufacturing clients. You will drive software adoption, ensure long-term retention, and identify account expansion opportunities additional user licenses, modules, training, and services. Through proactive account planning and consultative selling, you will help customers align DELMIAWorks solutions with their business goals, while driving revenue growth.
Key Responsibilities
Managing recurring software renewals, contract upsells, add-on module sales, and service engagements to hit expansion targets. Develop account plans to identify growth opportunities, protect reoccurring revenue, and prioritize customer engagement
Establishing strong relationships with key executive stakeholders, plant managers, and IT leaders, to understand business priorities and uncover opportunities to deliver additional value.
Leading consultative customer conversations to help clients maximize ROI from DELMIAWorks Enterprise Resource Planning/Manufacturing Execution (ERP & MES) by aligning software capabilities with their business and production goals. Guide qualified opportunities through the sales process, from discovery through close.
Monitoring account health metrics, usage patterns, and account satisfaction to proactively address risks and identify growth opportunities. Collaborate with internal teams, including Sales Engineering, Services, Support and Product, to address customer needs and drive successful outcomes.
Travel to customer facilities as needed to build relationships, gain firsthand insight into their manufacturing operations and business challenges, and identify opportunities to improve performance and deliver additional value through DELMIAWorks.
Qualifications
5+ years in B2B Account Management, Customer Success, or Software Sales within the manufacturing, ERP/MES or complex enterprise software environments.
Proven ability to manage customer relationships, develop account plans, identify upsell and cross-sell opportunities, and manage renewals and sales opportunities through close.
Strong business and consultative selling skills, with the ability to understand customer challenges, engage stakeholders at multiple levels and connect technology solutions to measurable business outcomes. Familiarity with manufacturing operational workflows e.g., shop floor control, inventory management, quality, supply chain.
Excellent communication, relationship-building, presentation, forecasting, and strategic negotiation skills. Ability to prioritize accounts and collaborate effectively across cross-functional teams.
Ability and willingness to travel to customer locations as required.
Inclusion statement
Compensation & Benefits
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $185000 and $220000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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Find JobsCustomer Success Director Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Success Director Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in customer success director jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field required by most employers
- Five or more years of customer success or account management experience in a B2B environment
- Proven experience managing a customer success team of at least three direct reports
- Demonstrated ability to own net revenue retention and expansion metrics for a portfolio
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive communication skills for engaging C-suite stakeholders at client organizations
Customer Success Director Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer success director in Massachusetts?
The path to a customer success director role in Massachusetts typically starts with a bachelor's degree in business, marketing, or a related field, followed by several years progressing through individual contributor and manager roles in customer success or account management. Massachusetts employers, especially in the dense SaaS and life sciences corridors around Boston and Cambridge, strongly favor candidates who have led retention or expansion programs and can demonstrate measurable business outcomes. No state-issued license is required for this role.
Which companies hire customer success directors in Massachusetts?
Employers hiring customer success directors in Massachusetts right now include PTC, Foley, and Datadog, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of enterprise software, healthtech, and fintech companies means there is a steady pipeline of senior-level openings throughout the year.
Which Massachusetts cities have the most customer success director jobs?
Boston, Waltham, and Cambridge have the most customer success director openings in Massachusetts. Boston anchors the market as the headquarters city for many enterprise software and healthtech companies, while Cambridge attracts demand from biotech and edtech firms clustered around Kendall Square, and suburban hubs along Route 128 house legacy technology and professional services employers that maintain large customer success teams.
Are there remote customer success director jobs in Massachusetts?
Yes, and more than most fields, because customer success director work is fundamentally desk-based and communication-driven. About 88% of customer success director openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting the role's compatibility with distributed work. The parts of the role most commonly performed remotely are executive business reviews, onboarding coordination, and cross-functional strategy, while in-person presence tends to be expected for key client meetings and leadership offsites.
How can I get hired as a customer success director in Massachusetts with little or no experience?
The most realistic entry path is moving into a customer success manager or senior CSM role first, building a record of owning customer health metrics, and then stepping into director-level responsibility. Massachusetts employers such as HubSpot and Salesforce run structured associate and rotational programs that develop early-career candidates through hands-on account work. Lateral moves from account management, solutions consulting, or implementation management are common bridges. Earning a certification from organizations like the Customer Success Association strengthens a candidate's profile when direct director experience is limited.
Where can I find and apply to customer success director jobs in Massachusetts?
You can find and apply to customer success director jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Find the roles that fit your experience and apply directly from the listing.
See All 79 Customer Success Director Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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