Customer Success Director Jobs in Texas
Customer Success Director jobs in Texas are among the most active in the country, concentrated in enterprise software, cloud services, fintech, and healthcare technology, with openings at every level from emerging team leads through senior executive roles. Austin, Dallas, and Houston drive the majority of hiring, anchored by large employers like Dell Technologies, Oracle, and Salesforce, all of which maintain significant Texas operations. The most in-demand specialties are enterprise account management, SaaS renewal and expansion, and B2B lifecycle strategy. Find a role that fits below and apply directly.
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Showing 5 of 152+ Customer Success Director jobs
INTRODUCTION
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, Director, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers.
- Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows.
- Ecosystem Collaboration: Support the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience.
- Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes.
- Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data.
- Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve real business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion.
- Remove Adoption Barriers: Identify and help neutralize friction — whether it's data quality issues in Data Cloud, user resistance, or business process misalignment — that prevents the scaling of Agentforce.
- Voice of the Customer: Serve as a bridge between the customer's operational reality and Salesforce Product and Engineering teams to help ensure the roadmap addresses real-world challenges.
MINIMUM QUALIFICATIONS
8-10+ years of work experience, with 4+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services.
Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers.
Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity.
Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value.
AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes.
PREFERRED QUALIFICATIONS
Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows).
Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows.
Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations.
Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
COMPENSATION
The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
INTRODUCTION
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, Director, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers.
- Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows.
- Ecosystem Collaboration: Support the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience.
- Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes.
- Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data.
- Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve real business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion.
- Remove Adoption Barriers: Identify and help neutralize friction — whether it's data quality issues in Data Cloud, user resistance, or business process misalignment — that prevents the scaling of Agentforce.
- Voice of the Customer: Serve as a bridge between the customer's operational reality and Salesforce Product and Engineering teams to help ensure the roadmap addresses real-world challenges.
MINIMUM QUALIFICATIONS
8-10+ years of work experience, with 4+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services.
Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers.
Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity.
Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value.
AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes.
PREFERRED QUALIFICATIONS
Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows).
Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows.
Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations.
Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
COMPENSATION
The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
See All 152+ Customer Success Director Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Director Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Integrated Power Services4
- LangChain4
- SRS Distribution4
- Abbott3
- Houston Methodist3
Top Industries Hiring
- Technology & Software44
- Consulting & Professional Services22
- Education18
- Healthcare & Medical Services12
- Biotechnology & Pharmaceuticals9
What Texas Employers Look For
The qualifications that appear most often in customer success director jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years of customer success or account management experience in a B2B environment
- Proven ability to own a customer portfolio and drive retention, expansion, and renewal outcomes
- Experience with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive presence and comfort presenting to C-suite stakeholders and enterprise clients
- Familiarity with SaaS or enterprise technology sales cycles common across Texas technology employers
Customer Success Director Jobs in Texas: Frequently Asked Questions
How do you become a customer success director in Texas?
Customer success directors in Texas do not require a state-issued license, so the path runs through experience and demonstrated results. Most hiring managers expect a bachelor's degree in business, marketing, or a related discipline, followed by several years in customer success, account management, or a client-facing role at a B2B technology or services company. Earning a platform certification such as Gainsight PX or Salesforce Administrator credential is a common differentiator in the Texas market.
Which companies hire customer success directors in Texas?
Employers hiring customer success directors in Texas right now include Integrated Power Services, LangChain, and SRS Distribution, based on current listings on Migrate Mate as of June 2026. Texas's deep concentration of enterprise software, cloud infrastructure, and fintech companies means demand for senior customer success leadership stays consistent across economic cycles.
Which Texas cities have the most customer success director jobs?
Dallas, Austin, and Houston have the most customer success director openings in Texas. Austin's density of SaaS and cloud technology headquarters drives a large share of senior openings, while Dallas and Houston generate demand through financial services, energy technology, and the corporate headquarters of major enterprise software and managed services firms operating across both metros.
Are there remote customer success director jobs in Texas?
Yes, and more than most fields. Customer success director work is fundamentally relationship-driven and communication-heavy, making it well suited to remote and hybrid arrangements. About 24% of customer success director openings tied to Texas are remote or hybrid as of June 2026, reflecting how widely the role has been adopted as a distributed function across enterprise technology companies. Strategic and renewal-focused responsibilities tend to be the most remote-compatible.
How can I get hired as a customer success director in Texas with little or no experience?
The most realistic entry path is moving into a customer success manager role first, then building toward the director level. Large Texas technology employers including Dell Technologies, Oracle, and ServiceNow regularly hire customer success managers and associate account managers, roles that feed directly into director positions. Coming from sales, implementation, or technical support at a SaaS company gives strong lateral traction. A Gainsight or Salesforce certification and a documented portfolio showing retention or expansion outcomes accelerates the move at most Texas employers.
Where can I find and apply to customer success director jobs in Texas?
You can find and apply to customer success director jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
See All 152+ Customer Success Director Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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