Customer Success Director Jobs in Texas
Customer Success Director jobs in Texas are among the most active in the country, concentrated in enterprise software, cloud services, fintech, and healthcare technology, with openings at every level from emerging team leads through senior executive roles. Austin, Dallas, and Houston drive the majority of hiring, anchored by large employers like Dell Technologies, Oracle, and Salesforce, all of which maintain significant Texas operations. The most in-demand specialties are enterprise account management, SaaS renewal and expansion, and B2B lifecycle strategy. Find a role that fits below and apply directly.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location Austin, TX (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 177+ Customer Success Director Jobs in Texas
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Find JobsCustomer Success Director Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Director Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services2
- Energy1
- Retail1
- Fintech1
What Texas Employers Look For
The qualifications that appear most often in customer success director jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years of customer success or account management experience in a B2B environment
- Proven ability to own a customer portfolio and drive retention, expansion, and renewal outcomes
- Experience with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive presence and comfort presenting to C-suite stakeholders and enterprise clients
- Familiarity with SaaS or enterprise technology sales cycles common across Texas technology employers
Customer Success Director Jobs in Texas: Frequently Asked Questions
How do you become a customer success director in Texas?
Customer success directors in Texas do not require a state-issued license, so the path runs through experience and demonstrated results. Most hiring managers expect a bachelor's degree in business, marketing, or a related discipline, followed by several years in customer success, account management, or a client-facing role at a B2B technology or services company. Earning a platform certification such as Gainsight PX or Salesforce Administrator credential is a common differentiator in the Texas market.
Which companies hire customer success directors in Texas?
Employers hiring customer success directors in Texas right now include Cox Communications, Amazon, and Quest Software, based on current listings on Migrate Mate as of August 2026. Texas's deep concentration of enterprise software, cloud infrastructure, and fintech companies means demand for senior customer success leadership stays consistent across economic cycles.
Which Texas cities have the most customer success director jobs?
Austin, Dallas, and Houston have the most customer success director openings in Texas. Austin's density of SaaS and cloud technology headquarters drives a large share of senior openings, while Dallas and Houston generate demand through financial services, energy technology, and the corporate headquarters of major enterprise software and managed services firms operating across both metros.
Are there remote customer success director jobs in Texas?
Yes, and more than most fields. Customer success director work is fundamentally relationship-driven and communication-heavy, making it well suited to remote and hybrid arrangements. About 69% of customer success director openings tied to Texas are remote or hybrid as of August 2026, reflecting how widely the role has been adopted as a distributed function across enterprise technology companies. Strategic and renewal-focused responsibilities tend to be the most remote-compatible.
How can I get hired as a customer success director in Texas with little or no experience?
The most realistic entry path is moving into a customer success manager role first, then building toward the director level. Large Texas technology employers including Dell Technologies, Oracle, and ServiceNow regularly hire customer success managers and associate account managers, roles that feed directly into director positions. Coming from sales, implementation, or technical support at a SaaS company gives strong lateral traction. A Gainsight or Salesforce certification and a documented portfolio showing retention or expansion outcomes accelerates the move at most Texas employers.
Where can I find and apply to customer success director jobs in Texas?
You can find and apply to customer success director jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
See All 177+ Customer Success Director Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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