Customer Success Director Jobs in Texas
Customer Success Director jobs in Texas are among the most active in the country, concentrated in enterprise software, cloud services, fintech, and healthcare technology, with openings at every level from emerging team leads through senior executive roles. Austin, Dallas, and Houston drive the majority of hiring, anchored by large employers like Dell Technologies, Oracle, and Salesforce, all of which maintain significant Texas operations. The most in-demand specialties are enterprise account management, SaaS renewal and expansion, and B2B lifecycle strategy. Find a role that fits below and apply directly.
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Showing 4 of 189+ Customer Success Director jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 189+ Customer Success Director Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Director Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success director jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years of customer success or account management experience in a B2B environment
- Proven ability to own a customer portfolio and drive retention, expansion, and renewal outcomes
- Experience with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive presence and comfort presenting to C-suite stakeholders and enterprise clients
- Familiarity with SaaS or enterprise technology sales cycles common across Texas technology employers
Customer Success Director Jobs in Texas: Frequently Asked Questions
How do you become a customer success director in Texas?
Customer success directors in Texas do not require a state-issued license, so the path runs through experience and demonstrated results. Most hiring managers expect a bachelor's degree in business, marketing, or a related discipline, followed by several years in customer success, account management, or a client-facing role at a B2B technology or services company. Earning a platform certification such as Gainsight PX or Salesforce Administrator credential is a common differentiator in the Texas market.
Which companies hire customer success directors in Texas?
Employers hiring customer success directors in Texas right now include SpaceX, Braze, and HP, based on current listings on Migrate Mate as of November 2026. Texas's deep concentration of enterprise software, cloud infrastructure, and fintech companies means demand for senior customer success leadership stays consistent across economic cycles.
Which Texas cities have the most customer success director jobs?
Austin, Dallas, and Houston have the most customer success director openings in Texas. Austin's density of SaaS and cloud technology headquarters drives a large share of senior openings, while Dallas and Houston generate demand through financial services, energy technology, and the corporate headquarters of major enterprise software and managed services firms operating across both metros.
Are there remote customer success director jobs in Texas?
Yes, and more than most fields. Customer success director work is fundamentally relationship-driven and communication-heavy, making it well suited to remote and hybrid arrangements. About 73% of customer success director openings tied to Texas are remote or hybrid as of November 2026, reflecting how widely the role has been adopted as a distributed function across enterprise technology companies. Strategic and renewal-focused responsibilities tend to be the most remote-compatible.
How can I get hired as a customer success director in Texas with little or no experience?
The most realistic entry path is moving into a customer success manager role first, then building toward the director level. Large Texas technology employers including Dell Technologies, Oracle, and ServiceNow regularly hire customer success managers and associate account managers, roles that feed directly into director positions. Coming from sales, implementation, or technical support at a SaaS company gives strong lateral traction. A Gainsight or Salesforce certification and a documented portfolio showing retention or expansion outcomes accelerates the move at most Texas employers.
Where can I find and apply to customer success director jobs in Texas?
You can find and apply to customer success director jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
See All 189+ Customer Success Director Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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