Customer Success Director Jobs in Texas
Customer Success Director jobs in Texas are among the most active in the country, concentrated in enterprise software, cloud services, fintech, and healthcare technology, with openings at every level from emerging team leads through senior executive roles. Austin, Dallas, and Houston drive the majority of hiring, anchored by large employers like Dell Technologies, Oracle, and Salesforce, all of which maintain significant Texas operations. The most in-demand specialties are enterprise account management, SaaS renewal and expansion, and B2B lifecycle strategy. Find a role that fits below and apply directly.
Find JobsOverview
Open roles178+
Top employerAmazon
Top cityAustin, TX
Cities hiring31
Work type40% Hybrid
Top industryTechnology
Showing 5 of 178+ Customer Success Director jobs
Customer Success Manager
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Added 2d ago
Vehlo
Customer Success Manager
Dallas, Texas
Added 2d ago
G
Customer Success Manager
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G
Added 2d ago
GEOSPARK ANALYTICS DBA SEERIST FEDERAL
Customer Success Manager
Texas
Added 2d ago
Principal AI Solutions Architect, Customer Success
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Added 2d ago
Genesys
Principal AI Solutions Architect, Customer Success
Texas
Added 2d ago
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Customer Success Coordinator
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Added 3d ago
Liquid Env Solutions of Texas
Customer Success Coordinator
Irving, Texas
Added 3d ago
Principal Customer Success Executive
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Added 3d ago
ServiceNow
Principal Customer Success Executive
Austin, Texas
Added 3d ago
Added 2d ago
Customer Success Manager
Vehlo·Dallas, Texas
Job functions:
Hybrid
Experience equivalent to degree accepted
201-500 employees
Job Description
Customer Success Manager
About Vehlo:
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
As a Customer Success Manager at Shop-Ware you possess high positive energy and love helping customers. You have experience selling SaaS solutions to small and medium sized businesses. You are well organized and never miss any important milestones. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You will make it your priority to positively impact and help our customers while positively representing Shop-Ware. You use your expertise, creativity, and passion to meet our customer needs — and remind them that behind our awesome product are amazing people like you who are the voice of Shop-Ware!
What You’ll Do:
- Work closely with Sales to jump start new customer onboarding
- Onboard customers through a combination of online training tools, training meetings you’ll conduct, and ongoing follow-up of questions during the onboard cycle
- Ensure customer is fully aware of the onboard process and where they are in the process
- Communicate goals and milestones to the customer and ‘push’ them to continue moving forward
- Drive adoption of the customer and their staff
- Set and adhere to go-live dates and ensure everything the customer needs to meet that date happens
- Monitor the health of customers in your onboarding pipeline
- Diligent tracking and measurement of each onboarding customer to ensure they are successful
- Post go-live check-ins, ensure ongoing adoption, and regular check-ins with customers to maintain customer health
- Deliver training through webinar and/or conference calls with key stakeholders
- Measure and understand where the customer is at in terms of their needs to be ready for go-live
- Track bugs, feature requests, other customer needs and escalate as appropriate to Support
- Diligent tracking of your activities so each customer receives the attention they require
Travel Requirement: Less than 5%
Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.
What You Bring:
- 2+ years experience in professional services or B2B CS/account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of Automotive industry and/or Shop Management System experience preferred
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products
- Energetic extroverted personality–you love working with customers and are customer obsessed
- Enthusiasm for troubleshooting issues; excited to learn and use new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes – document all calls/customer interactions in our CRM
Skills and Qualifications:
- Excellent written communication skills
- Hands on experience in customer-facing roles, supporting customers using an Enterprise Software or SaaS Solution
- Prior experience onboarding customers onto SaaS products
- The enthusiasm and patience to handle customer support requests
- Be highly organized in keeping track of your Onboarding pipeline
- An excellent work ethic and attention to detail
- Proven track record of success in a CS role
- 3-5 years of experience in B to B markets supporting customers
- Hands on experience managing customer issues
- College degree or equivalent work experience
- Knowledge of automotive aftermarket repair shops a substantial plus but not required
Eligible employees may receive:
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based incentive compensation
- Flexible hybrid work environment
Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
- Ability to remain in a stationary position (sitting or standing) for extended periods
- Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
- Ability to view and interpret information on a computer screen for extended periods
- Ability to communicate effectively via phone, video, and written communication
- Ability to participate in virtual meetings with or without reasonable accommodation
Additional Information:
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Employment may be contingent upon a background check in accordance with applicable laws.
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Vehlo
Customer Success Manager
Dallas, Texas
Added 2d ago201-500 employees
Job functions:
Hybrid
Experience equivalent to degree accepted
Job Description
Customer Success Manager
About Vehlo:
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
As a Customer Success Manager at Shop-Ware you possess high positive energy and love helping customers. You have experience selling SaaS solutions to small and medium sized businesses. You are well organized and never miss any important milestones. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You will make it your priority to positively impact and help our customers while positively representing Shop-Ware. You use your expertise, creativity, and passion to meet our customer needs — and remind them that behind our awesome product are amazing people like you who are the voice of Shop-Ware!
What You’ll Do:
- Work closely with Sales to jump start new customer onboarding
- Onboard customers through a combination of online training tools, training meetings you’ll conduct, and ongoing follow-up of questions during the onboard cycle
- Ensure customer is fully aware of the onboard process and where they are in the process
- Communicate goals and milestones to the customer and ‘push’ them to continue moving forward
- Drive adoption of the customer and their staff
- Set and adhere to go-live dates and ensure everything the customer needs to meet that date happens
- Monitor the health of customers in your onboarding pipeline
- Diligent tracking and measurement of each onboarding customer to ensure they are successful
- Post go-live check-ins, ensure ongoing adoption, and regular check-ins with customers to maintain customer health
- Deliver training through webinar and/or conference calls with key stakeholders
- Measure and understand where the customer is at in terms of their needs to be ready for go-live
- Track bugs, feature requests, other customer needs and escalate as appropriate to Support
- Diligent tracking of your activities so each customer receives the attention they require
Travel Requirement: Less than 5%
Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.
What You Bring:
- 2+ years experience in professional services or B2B CS/account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of Automotive industry and/or Shop Management System experience preferred
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products
- Energetic extroverted personality–you love working with customers and are customer obsessed
- Enthusiasm for troubleshooting issues; excited to learn and use new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes – document all calls/customer interactions in our CRM
Skills and Qualifications:
- Excellent written communication skills
- Hands on experience in customer-facing roles, supporting customers using an Enterprise Software or SaaS Solution
- Prior experience onboarding customers onto SaaS products
- The enthusiasm and patience to handle customer support requests
- Be highly organized in keeping track of your Onboarding pipeline
- An excellent work ethic and attention to detail
- Proven track record of success in a CS role
- 3-5 years of experience in B to B markets supporting customers
- Hands on experience managing customer issues
- College degree or equivalent work experience
- Knowledge of automotive aftermarket repair shops a substantial plus but not required
Eligible employees may receive:
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based incentive compensation
- Flexible hybrid work environment
Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
- Ability to remain in a stationary position (sitting or standing) for extended periods
- Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
- Ability to view and interpret information on a computer screen for extended periods
- Ability to communicate effectively via phone, video, and written communication
- Ability to participate in virtual meetings with or without reasonable accommodation
Additional Information:
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Employment may be contingent upon a background check in accordance with applicable laws.
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
See All 178+ Customer Success Director Jobs in Texas
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Find JobsCustomer Success Director Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Plano
6 jobsSan Antonio
5 jobsFrisco
4 jobsIrving
3 jobsFort Worth
3 jobsAllen
2 jobsBastrop
2 jobsCoppell
2 jobsLeander
2 jobsRichardson
2 jobsFarmers Branch
2 jobsPharr
1 jobRhome
1 jobBelton
1 jobBonham
1 jobSpring
1 jobAddison
1 jobCypress
1 jobEl Paso
1 jobBurleson
1 jobWestlake
1 jobGrapevine
1 jobPlainview
1 jobSouthlake
1 jobCarrollton
1 jobRound Rock
1 jobStephenville
1 jobThe Woodlands
1 jobCustomer Success Director Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software10
- Consulting & Professional Services3
- Energy1
- Cybersecurity1
- Manufacturing1
What Texas Employers Look For
The qualifications that appear most often in customer success director jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years of customer success or account management experience in a B2B environment
- Proven ability to own a customer portfolio and drive retention, expansion, and renewal outcomes
- Experience with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive presence and comfort presenting to C-suite stakeholders and enterprise clients
- Familiarity with SaaS or enterprise technology sales cycles common across Texas technology employers
Customer Success Director Jobs in Texas: Frequently Asked Questions
How do you become a customer success director in Texas?
Customer success directors in Texas do not require a state-issued license, so the path runs through experience and demonstrated results. Most hiring managers expect a bachelor's degree in business, marketing, or a related discipline, followed by several years in customer success, account management, or a client-facing role at a B2B technology or services company. Earning a platform certification such as Gainsight PX or Salesforce Administrator credential is a common differentiator in the Texas market.
Which companies hire customer success directors in Texas?
Employers hiring customer success directors in Texas right now include Amazon, Braze, and Intuit, based on current listings on Migrate Mate as of September 2026. Texas's deep concentration of enterprise software, cloud infrastructure, and fintech companies means demand for senior customer success leadership stays consistent across economic cycles.
Which Texas cities have the most customer success director jobs?
Austin, Dallas, and Houston have the most customer success director openings in Texas. Austin's density of SaaS and cloud technology headquarters drives a large share of senior openings, while Dallas and Houston generate demand through financial services, energy technology, and the corporate headquarters of major enterprise software and managed services firms operating across both metros.
Are there remote customer success director jobs in Texas?
Yes, and more than most fields. Customer success director work is fundamentally relationship-driven and communication-heavy, making it well suited to remote and hybrid arrangements. About 77% of customer success director openings tied to Texas are remote or hybrid as of September 2026, reflecting how widely the role has been adopted as a distributed function across enterprise technology companies. Strategic and renewal-focused responsibilities tend to be the most remote-compatible.
How can I get hired as a customer success director in Texas with little or no experience?
The most realistic entry path is moving into a customer success manager role first, then building toward the director level. Large Texas technology employers including Dell Technologies, Oracle, and ServiceNow regularly hire customer success managers and associate account managers, roles that feed directly into director positions. Coming from sales, implementation, or technical support at a SaaS company gives strong lateral traction. A Gainsight or Salesforce certification and a documented portfolio showing retention or expansion outcomes accelerates the move at most Texas employers.
Where can I find and apply to customer success director jobs in Texas?
You can find and apply to customer success director jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas, Houston, and other markets. Find the roles that fit your experience and apply directly.
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Find roles in Texas that match your experience and apply in just a few clicks.
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