Customer Success Director Jobs in Houston, TX
Customer Success Director jobs in Houston are concentrated in the Energy Corridor, Greenway Plaza, and Uptown Galleria districts, with strong demand across SaaS, energy technology, and healthcare IT. Employers actively hiring include Wolters Kluwer, Wood Mackenzie, and DNV. Find a role that fits below and apply directly.
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Showing 5 of 189+ Customer Success Director jobs
BH Job ID: 5556
SF Job Req ID: 21372
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Customer Success Manager – EcoPlant
Location: Remote – Continental United States
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
EcoPlant combines software as a service (SaaS), industrial Internet of Things (IoT) technology, and predictive analytics to monitor, control, and optimize compressed-air systems. Its platform helps customers improve energy efficiency and reliability while understanding system performance, operating costs, and savings.
Job Overview:
The Customer Success Manager serves as a key point of contact for EcoPlant customers and channel partners, helping them understand and recognize value from the platform. Beginning after system installation, this role leads customer onboarding, provides dashboard training, and coordinates ongoing support. Working closely with account managers, Technical Support, Engineering, and Product teams, the Customer Success Manager translates system data into clear insights, supports business reviews and renewal discussions, and helps improve the overall customer experience.
Responsibilities:
- Lead customer onboarding following system installation, helping users understand the EcoPlant dashboard, system information, and platform capabilities.
- Build and maintain relationships with customers and channel partners, serving as an ongoing contact for platform questions, training, and support needs.
- Provide training to customer contacts and new users, supporting continued platform adoption as customer personnel, equipment, or requirements change.
- Review platform data to help customers understand compressed-air system performance, energy consumption, operating costs, and savings.
- Identify system performance concerns and improvement opportunities, partnering with technical resources to evaluate findings and coordinate appropriate actions.
- Prepare and deliver quarterly or annual business reviews, as needed, to communicate customer value and align on financial, operational, and sustainability goals.
- Support account managers and channel partners with renewal and expansion conversations by preparing performance highlights, customer value summaries, and supporting information.
- Coordinate with Technical Support, Engineering, Operations, and R&D to address customer concerns and follow issues through resolution.
- Document customer feedback and submit product enhancement requests to Product and R&D teams, including colleagues in Israel.
- Establish repeatable onboarding, training, communication, and customer success practices, and support customer case studies and performance documentation.
Requirements:
- High school diploma or GED.
- 2–5 years of experience with industrial compressed-air systems.
Core Competencies:
- Strong customer relationship skills with the ability to build trust and understand customer and channel partner priorities.
- Clear written, verbal, and presentation communication skills when working with technical users, commercial stakeholders, and customer leadership.
- Ability to onboard and train customers, explain platform features, and support continued adoption.
- Technical aptitude with the ability to learn industrial systems and software and interpret technical information.
- Strong analytical and problem-solving skills with the ability to review data, identify trends, and communicate performance and customer value.
- Ability to collaborate across technical, commercial, and product teams and influence outcomes without direct authority.
- Proficiency with Microsoft Office, including Excel and PowerPoint, and the ability to learn business systems and customer-facing software.
- Strong organization, attention to detail, initiative, and follow-through while managing competing customer needs in a remote environment.
Preferences:
- Bachelor’s degree in Engineering, Engineering Technology, or a related field.
- Customer success, technical account management, sales engineering, customer service, or other customer-facing experience in an industrial environment.
- Experience with industrial IoT, condition monitoring, cloud platforms, or software/services solutions.
- Experience onboarding customers, delivering platform training, presenting business reviews, or communicating measurable customer value.
- Experience as a compressed-air system auditor or sales engineer.
- Participation in or completion of the Ingersoll Rand Sales Development Program.
Travel & Work Arrangements/Requirements
This position is fully remote within the continental United States. Candidates should have access to a major airport for business travel. Travel up to 30% across North America may be required, although actual travel is expected to be infrequent and based on customer and business needs, including customer meetings and system performance reviews.
Pay Range:
The total pay range for this role, including incentives, is $90,000–$145,000 . The actual pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.
Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.
Ingersoll Rand Inc. (NYSE), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
BH Job ID: 5556
SF Job Req ID: 21372
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Customer Success Manager – EcoPlant
Location: Remote – Continental United States
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
EcoPlant combines software as a service (SaaS), industrial Internet of Things (IoT) technology, and predictive analytics to monitor, control, and optimize compressed-air systems. Its platform helps customers improve energy efficiency and reliability while understanding system performance, operating costs, and savings.
Job Overview:
The Customer Success Manager serves as a key point of contact for EcoPlant customers and channel partners, helping them understand and recognize value from the platform. Beginning after system installation, this role leads customer onboarding, provides dashboard training, and coordinates ongoing support. Working closely with account managers, Technical Support, Engineering, and Product teams, the Customer Success Manager translates system data into clear insights, supports business reviews and renewal discussions, and helps improve the overall customer experience.
Responsibilities:
- Lead customer onboarding following system installation, helping users understand the EcoPlant dashboard, system information, and platform capabilities.
- Build and maintain relationships with customers and channel partners, serving as an ongoing contact for platform questions, training, and support needs.
- Provide training to customer contacts and new users, supporting continued platform adoption as customer personnel, equipment, or requirements change.
- Review platform data to help customers understand compressed-air system performance, energy consumption, operating costs, and savings.
- Identify system performance concerns and improvement opportunities, partnering with technical resources to evaluate findings and coordinate appropriate actions.
- Prepare and deliver quarterly or annual business reviews, as needed, to communicate customer value and align on financial, operational, and sustainability goals.
- Support account managers and channel partners with renewal and expansion conversations by preparing performance highlights, customer value summaries, and supporting information.
- Coordinate with Technical Support, Engineering, Operations, and R&D to address customer concerns and follow issues through resolution.
- Document customer feedback and submit product enhancement requests to Product and R&D teams, including colleagues in Israel.
- Establish repeatable onboarding, training, communication, and customer success practices, and support customer case studies and performance documentation.
Requirements:
- High school diploma or GED.
- 2–5 years of experience with industrial compressed-air systems.
Core Competencies:
- Strong customer relationship skills with the ability to build trust and understand customer and channel partner priorities.
- Clear written, verbal, and presentation communication skills when working with technical users, commercial stakeholders, and customer leadership.
- Ability to onboard and train customers, explain platform features, and support continued adoption.
- Technical aptitude with the ability to learn industrial systems and software and interpret technical information.
- Strong analytical and problem-solving skills with the ability to review data, identify trends, and communicate performance and customer value.
- Ability to collaborate across technical, commercial, and product teams and influence outcomes without direct authority.
- Proficiency with Microsoft Office, including Excel and PowerPoint, and the ability to learn business systems and customer-facing software.
- Strong organization, attention to detail, initiative, and follow-through while managing competing customer needs in a remote environment.
Preferences:
- Bachelor’s degree in Engineering, Engineering Technology, or a related field.
- Customer success, technical account management, sales engineering, customer service, or other customer-facing experience in an industrial environment.
- Experience with industrial IoT, condition monitoring, cloud platforms, or software/services solutions.
- Experience onboarding customers, delivering platform training, presenting business reviews, or communicating measurable customer value.
- Experience as a compressed-air system auditor or sales engineer.
- Participation in or completion of the Ingersoll Rand Sales Development Program.
Travel & Work Arrangements/Requirements
This position is fully remote within the continental United States. Candidates should have access to a major airport for business travel. Travel up to 30% across North America may be required, although actual travel is expected to be infrequent and based on customer and business needs, including customer meetings and system performance reviews.
Pay Range:
The total pay range for this role, including incentives, is $90,000–$145,000 . The actual pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.
Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.
Ingersoll Rand Inc. (NYSE), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
See All 189+ Customer Success Director Jobs in Houston
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Find JobsCustomer Success Director Job Market in Houston
Who's Hiring
- Wolters Kluwer13
- Wood Mackenzie13
- DNV7
- Armis7
- Enerex7
Top Industries Hiring
- Cybersecurity
- Technology & Software
Customer Success Director Jobs in Houston: Frequently Asked Questions
How do I get a customer success director job in Houston?
Target Houston's strongest hiring pockets: SaaS and energy technology companies in the Energy Corridor, healthcare IT firms near the Texas Medical Center, and fintech employers in Greenway Plaza. Candidates with enterprise account portfolios and experience managing complex B2B relationships stand out most in this market. Fluency with customer success platforms and a history of measurable retention outcomes give you a clear edge over generalist applicants.
Which companies hire customer success directors in Houston?
Companies currently hiring customer success directors in Houston include Wolters Kluwer, Wood Mackenzie, and DNV, per current listings on Migrate Mate as of November 2026. Houston's employer mix skews toward enterprise software vendors, energy technology firms, and large healthcare systems, all of which maintain dedicated customer success functions at the director level.
Are there remote customer success director jobs in Houston?
Yes, customer success director roles are among the more remote-friendly director-level positions because the work centers on calls, digital touchpoints, and platform analytics rather than physical presence. About 71% of customer success director openings tied to Houston are remote or hybrid as of November 2026, with fully remote roles most common in SaaS and cloud software companies headquartered in or recruiting from Houston.
How can I get a customer success director job in Houston with little or no experience?
The most realistic path in Houston is moving up from a senior customer success manager role at one of the city's many mid-market SaaS or energy technology companies, where director openings are often filled internally. Entry points include customer success manager and account manager roles at Houston's growing technology and healthcare IT employers. Building familiarity with tools like Gainsight or Salesforce and documenting retention or expansion metrics in your current role accelerates the transition considerably.
Which industries hire the most customer success directors in Houston?
Most customer success director openings in Houston sit in Cybersecurity and Technology & Software, per current listings on Migrate Mate as of November 2026. Houston's concentration of energy technology companies, one of the largest medical complexes in the country, and a fast-growing SaaS sector all generate consistent demand for senior customer success leadership.
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