Application Support Specialist Jobs in Texas

Who you are:

As a Software Engineer II – Application Development and Support at Frost, you are our code guru, not only configuring the systems but understanding the why’s behind them. Our software engineers believe in collaboration, ingenuity, and truly want to drive design and change in the IT realm. In this role, you will be responsible for designing, configuring, testing, implementing, supporting, and documenting solutions for assigned applications across the organization. You welcome a challenge and want to provide next level experiences to every individual that uses our systems.

What you’ll do:

• Design, write, test, implement, and document solutions for assigned program modules
• Collaborate with project teams, vendors, business partners and other Software Engineers to provide technical support
• Support assigned IT systems/applications by monitoring, troubleshooting and resolving defects, incidents, and production issues.
• Analyze application issues, perform root cause analysis, and implement solutions to improve system stability and reliability.
• Participate in application deployments, testing, production patching, DR tests, maintenance activities, and ongoing operational support.
• Create and maintain technical documentation, support procedures, and knowledge articles for assigned applications.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in Computer Science, Engineering, in a related field, or equivalent experience
• Demonstrated ability to independently identify program issues, troubleshoot root causes, and develop the appropriate solution, typically requiring at least 2 years of experience
• Demonstrated experience with Java, Microservices, SQL, Unix Shell Scripting and AI technologies.

Additional Preferred Skills:

• Knowledge and domain expertise in Commercial Letters of Credit (LC) systems.
• Strong understanding of commonly-used concepts, practices, and procedures associated with programming and application support
• Experience supporting enterprise applications and collaborating with third-party vendors to resolve issues.
• Working knowledge of Linux environments, application logs, SQL, APIs, file transfers, and batch processing.
• Strong verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences.

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.