Customer Success Engineering Jobs in Massachusetts

Job Description

Would you like to work in a dynamic Security sales-growth role?

Do you love leading and motivating others to deliver exceptional Security solutions?
Join our best-in-class global pre-sales specialists team

Our team collaborates with top companies to enhance and safeguard online activity using advanced API solutions tailored to business needs. Delivering impactful demos, achieving success in POCs, and fostering partnerships, the focus is on driving revenue growth. Relationships and insights are developed to optimize product value across the comprehensive capabilities of the global platform.

Partner with the best

In this role, you will partner with Sales, Product Management, Marketing and Customer Success to ensure customers have full sales support. Providing strategic direction and operational management to ensure teams are organized to maximize efficiencies and effectiveness. Demonstrating leadership, interpersonal and business skills to positively impact security bookings, grow our account base, revenue and retention.

As a Senior Director Solutions Engineering API, you will be responsible for:
- Providing direction to your pre-sales Leads and Managers and working with them in strategic planning.
- Communicating the team's direction, goals and progress to sales and pre-sales leadership.
- Leading initiatives that help build the capabilities of the team to introduce new products to our customers.
- Owning and developing a diverse suite of reports and analytics to build holistic and data-driven strategies.
- Partnering with internal cross-functional teams to meet business objectives and ensure customer satisfaction.

Do What You Love

To be successful in this role you will:
- Have 15 years of relevant experience and a Bachelor's degree in Computer Science, Solutions Engineering, MIS or its equivalent.
- Demonstrate experience managing global technical teams, including performance management, career coaching, mentoring, and developing future leaders and managers.
- Have experience managing the technical opportunity sales cycle.
- Demonstrate expertise in API architectures, gateways, identity frameworks, and mastery of cloud-native ecosystems like Kubernetes, Docker, Service Mesh, AI Security.
- Demonstrate expertise in networking protocols, enterprise cybersecurity tools, API discovery, and security testing aligned with OWASP API Top 10 standards.
- Have excellent interpersonal and communication skills with ability to interact effectively with all levels throughout the organization.
- Demonstrate ability to build alignment, trust, and productive relationships with cross-functional stakeholders.

About us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $190,700 - $343,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.