Customer Success Engineering Jobs in New York
Customer Success Engineering jobs in New York are in strong demand, concentrated in the city's dense SaaS, financial technology, and enterprise software sectors, with openings at every level from associate to senior and principal. New York City, Buffalo, and Albany account for the bulk of hiring, with firms like Salesforce, IBM, and Oracle maintaining substantial New York presences and consistently bringing on customer success engineers. The most sought-after specialties right now are cloud infrastructure onboarding, API integration support, and technical account management for enterprise clients. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 96+ Customer Success Engineering jobs
INTRODUCTION
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies. Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.
ROLE
We are looking for a Customer Success Manager, Customer Data Platform (CDP). Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world-class benefits. Rokt mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world's best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level. An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle's Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction.
Responsibilities
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
PREFERRED QUALIFICATIONS
About Rokt'stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Become a shareholder. Every Rokt'star gets equity in the company
- Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we're better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
INTRODUCTION
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies. Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.
ROLE
We are looking for a Customer Success Manager, Customer Data Platform (CDP). Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world-class benefits. Rokt mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world's best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level. An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle's Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction.
Responsibilities
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
PREFERRED QUALIFICATIONS
About Rokt'stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Become a shareholder. Every Rokt'star gets equity in the company
- Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we're better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
See All 96 Customer Success Engineering Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Success Engineering Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Engineering Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Anthropic5
- Datadog5
- Adobe4
- Atlassian4
- Google4
Top Industries Hiring
- Technology & Software62
- Marketing & Advertising8
- Science & Research8
- Consulting & Professional Services3
- Investment & Asset Management2
What New York Employers Look For
The qualifications that appear most often in customer success engineering jobs across New York.
- Bachelor's degree in computer science, engineering, or a related technical field required
- Hands-on experience with SaaS platforms, APIs, or cloud-based enterprise software strongly preferred
- Proven ability to manage technical onboarding and post-sale implementation for B2B customers
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or Zendesk
- Strong written and verbal communication skills for translating technical concepts to non-technical stakeholders
- Experience working cross-functionally with product, engineering, and sales teams in a fast-paced environment
Customer Success Engineering Jobs in New York: Frequently Asked Questions
How do you become a customer success engineering in New York?
Customer success engineering in New York does not require a state-issued license, so the typical path starts with a technical bachelor's degree in computer science, information systems, or engineering followed by experience in a support, solutions engineering, or implementation role. New York's dense enterprise software and fintech ecosystem means many candidates move in from related roles like technical support specialist or solutions consultant at firms already based in the city, making lateral transitions from adjacent technical roles a common and realistic entry point.
How much do customer success engineerings make in New York?
Customer success engineerings in New York earn a median of about $137,480 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $78,690 for the lowest 10% to over $218,680 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success engineerings in New York?
Employers hiring customer success engineerings in New York right now include Anthropic, Datadog, and Adobe, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise SaaS vendors and financial technology firms means hiring is particularly active among companies serving the banking, insurance, and professional services industries headquartered in the metro.
Which New York cities have the most customer success engineering jobs?
The cities with the most customer success engineering openings in New York are New York, New York City, and Albany. New York City dominates because it is home to the largest cluster of enterprise software vendors, fintech firms, and Fortune 500 headquarters in the state, while Buffalo and Albany generate openings through regional technology companies, state government IT contracts, and healthcare technology organizations based outside the metro.
Are there remote customer success engineering jobs in New York?
Yes, and more than most fields, since customer success engineering work is largely conducted through video calls, shared dashboards, and collaboration tools rather than on-site. About 44% of customer success engineering openings tied to New York are remote or hybrid as of June 2026, reflecting how broadly technology employers have adopted flexible arrangements. The implementation and onboarding phases of the role are most commonly offered remotely, while executive business reviews and on-site kickoffs occasionally require travel.
How can I get hired as a customer success engineering in New York with little or no experience?
The most realistic entry path is through a technical support or solutions associate role at a New York-based SaaS or cloud company, where internal mobility into customer success engineering is common. Large employers like IBM and Oracle run structured associate and rotational programs out of their New York offices that accept candidates early in their careers. Building hands-on familiarity with tools like Salesforce or AWS, earning a vendor certification, and completing a capstone project or internship through a New York-area university technology program all strengthen a profile for entry-level openings.
Where can I find and apply to customer success engineering jobs in New York?
You can find and apply to customer success engineering jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and location preferences, and apply directly to the ones that fit.
See All 96 Customer Success Engineering Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Jobs