Customer Success Representative Jobs in New York
Customer Success Representative jobs in New York are concentrated in New York City, Buffalo, and Albany, where SaaS companies, financial services firms, and enterprise software providers maintain large customer-facing teams. Salesforce, Oracle, and Verizon are among the established employers with ongoing customer success hiring across the state. The most in-demand specialties are enterprise account management, onboarding and implementation support, and B2B retention. See the openings below and apply to the ones that match your experience.
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Showing 4 of 180+ Customer Success Representative jobs
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
See All 180+ Customer Success Representative Jobs in New York
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Find JobsCustomer Success Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software37
- Consulting & Professional Services4
- Retail3
- Marketing & Advertising3
- Banking & Financial Services3
What New York Employers Look For
The qualifications that appear most often in customer success representative jobs across New York.
- Bachelor's degree in business, communications, or a related field preferred
- One to three years of experience in customer success, account management, or support
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Demonstrated ability to manage multiple accounts and meet retention targets
- Familiarity with SaaS product onboarding or technical troubleshooting workflows
Customer Success Representative Jobs in New York: Frequently Asked Questions
How do you become a customer success representative in New York?
Customer success representative roles in New York do not require a state-issued license or exam. Most employers look for a bachelor's degree in business, communications, or a related field, paired with experience in a client-facing role such as account management or technical support. New York City's dense concentration of SaaS and financial technology companies makes it a strong market to break in, often through junior support or associate customer success roles that lead to a full representative title.
Which companies hire customer success representatives in New York?
Companies currently hiring customer success representatives in New York include TABS, Smartly, and Smartly.io Solutions, per current listings on Migrate Mate as of August 2026. New York City's large base of enterprise software, fintech, and media companies means customer success teams here tend to focus on high-value B2B accounts and complex product environments.
Which New York cities have the most customer success representative jobs?
New York, Brooklyn, and New York State have the most customer success representative openings in New York. New York City dominates the distribution because it serves as the headquarters or major regional hub for a high concentration of SaaS, financial services, and enterprise technology companies, while Buffalo and Albany generate steady demand from regional healthcare systems, insurance carriers, and state government contractors that maintain dedicated customer success functions.
Are there remote customer success representative jobs in New York?
Yes, and more than most fields. About 72% of customer success representative openings tied to New York are remote or hybrid as of August 2026, reflecting the role's desk-based, communication-driven nature. The positions most likely to stay fully remote are those focused on digital product onboarding, SaaS renewals, and email or chat-based account management, where in-person client contact is rarely required.
How can I get hired as a customer success representative in New York with little or no experience?
The most realistic entry path is a customer support or technical support associate role at a New York-based SaaS or fintech company, which many employers treat as a direct pipeline into customer success. Companies like Salesforce, IBM, and Bloomberg run structured associate programs in their New York offices that onboard candidates from adjacent roles such as help desk analyst or sales development representative. Building product knowledge and earning a platform certification such as Salesforce Administrator strengthens a new applicant's case significantly.
Where can I find and apply to customer success representative jobs in New York?
You can find and apply to customer success representative jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and other hiring markets in the state. Search the listings to find roles that match your background and experience level, then apply directly to the ones that fit.
See All 180+ Customer Success Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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