Customer Service Representative Jobs in New York
Customer Service Representative jobs in New York are concentrated in financial services, healthcare, insurance, and retail, with demand running from entry-level call center roles to senior client relations positions at major corporations. New York City, Buffalo, and Albany are the largest hiring markets, and established employers like JPMorgan Chase, Citibank, and Empire BlueCross BlueShield maintain steady customer service teams across the state. Technical support, financial account servicing, and healthcare member services are the most in-demand specializations in New York right now. Scan the live roles below and apply to whichever ones fit.
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Sunset Park Baking LLC
Location: Brooklyn, NY
Position: Full-Time
Schedule: Weekdays with weekend availability required (occasional or regularly scheduled weekends)
About the Position
Sunset Park Baking is looking for a reliable, organized, and friendly Customer Service Representative to join our growing team!
We are seeking someone who enjoys working with people, is comfortable using computers, and can thrive in a fast-paced office environment. This position involves assisting customers with their daily orders, answering questions, and ensuring orders are entered accurately into our online ordering system.
Key Responsibilities
- Enter, process, and manage customer orders daily through our online ordering system.
- Answer incoming phone calls and respond to customer inquiries professionally.
- Assist customers in finding products that meet their needs.
- Provide accurate information regarding product availability, ordering procedures, and delivery schedules.
- Review customer orders for accuracy and make adjustments when necessary.
- Communicate with customers regarding order changes, shortages, and other concerns.
- Work closely with office staff, production teams, and other departments to ensure orders are processed correctly.
- Maintain organized customer records and order information.
- Handle customer concerns with patience, professionalism, and a positive attitude.
- Assist with additional administrative and office duties as needed.
Qualifications
- Previous customer service or office experience preferred.
- Strong communication and interpersonal skills.
- Comfortable working with computers and learning new ordering software.
- Excellent attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Dependable, punctual, and willing to work as part of a team.
- Ability to remain professional and courteous when handling customer concerns.
- Basic knowledge of Microsoft Office, including Excel and Outlook, is a plus.
- Experience in the food service, bakery, or distribution industry is a plus but not required.
Schedule & Availability
- This is a full-time, on-site position.
- Candidates must have flexibility to work weekends as needed.
- Weekend shifts may become part of the regular weekly schedule.
- Applicants must be comfortable working in a busy, deadline-driven office environment.
What We're Looking For
Our ideal candidate is someone who is dependable, detail-oriented, patient, and eager to learn. We value teamwork, clear communication, and a positive attitude.
How to Apply
Interested applicants are encouraged to submit their resume along with their availability.
Join the Sunset Park Baking team and help us deliver excellent service to our customers every day!
Pay: $20.00 - $23.00 per hour
Expected hours: 32.0 per week
Benefits:
- Flexible schedule
Work Location: In person
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Find JobsCustomer Service Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Service Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Maximus10
- U-Haul7
- Circle K7
- State Farm7
- Raymour & Flanigan4
Top Industries Hiring
- Telecommunications
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in customer service representative jobs across New York.
- High school diploma or equivalent required by most New York employers
- One or more years of customer service or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in a professional setting
- Ability to handle high call volumes and meet performance metrics
- Bilingual fluency in Spanish increasingly requested across New York City listings
Customer Service Representative Jobs in New York: Frequently Asked Questions
How do you become a customer service representative in New York?
Most customer service representative roles in New York require a high school diploma and no state-issued license. Employers typically want prior phone or retail experience, and many large New York companies like banks, insurers, and hospital networks hire candidates through their own entry-level training programs. Completing an associate degree in business or communications from a CUNY or SUNY school strengthens applications, and bilingual ability in Spanish is a genuine advantage across New York City and Long Island markets.
Which companies hire customer service representatives in New York?
Companies currently hiring customer service representatives in New York include Maximus, U-Haul, and Circle K, per current listings on Migrate Mate as of November 2026. New York's deep concentration of financial institutions, health insurers, and utility providers means large, stable employers consistently maintain customer-facing teams throughout the state.
Which New York cities have the most customer service representative jobs?
New York, Buffalo, and Brooklyn have the most customer service representative openings in New York. New York City dominates because of its dense concentration of bank headquarters, insurance carriers, and healthcare networks, while Buffalo and Albany generate steady openings through regional medical centers, state government agencies, and back-office operations that major employers base outside the metro.
Are there remote customer service representative jobs in New York?
Yes, and more than most fields. About 23% of customer service representative openings tied to New York are remote or hybrid as of November 2026, reflecting how well the role translates to phone and chat environments. Financial account servicing and technical support positions are the sub-areas most likely to be fully remote within New York listings.
How can I get hired as a customer service representative in New York with little or no experience?
The most realistic entry path is applying directly to the high-volume contact centers that large New York employers run for insurance, banking, and healthcare. JPMorgan Chase, Citibank, and Empire BlueCross BlueShield all run structured onboarding cohorts that hire candidates without prior corporate experience. Retail associate and receptionist roles at New York City department stores or medical front desks are common lateral moves that transfer directly, and completing a short CRM certification gives candidates a concrete edge in screening.
Where can I find and apply to customer service representative jobs in New York?
You can find and apply to customer service representative jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location, and apply directly to whichever positions fit your background.
See All 124+ Customer Service Representative Jobs in New York
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