Customer Service Representative Jobs in New York, NY
Customer Service Representative jobs in New York concentrate in Midtown Manhattan, the Financial District, and Long Island City, driven by demand from financial services, healthcare, and retail sectors. Employers actively hiring include Maximus, A to Z Media, and Supreme Systems. Find a role that fits below and apply directly.
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Charm Aviation NYC is seeking a Backend Customer Service Representative to support daily flight operations through reservation management, internal communication, and system accuracy. This role is primarily behind the scenes and is essential to keeping flights running smoothly and on schedule.
Responsibilities
- Manage bookings, reschedules, and cancellations in the reservation system
- Monitor and respond to emails and backend partner platforms (OTAs)
- Verify passenger details, seat counts, weights, and internal notes
- Prepare daily flight manifests and internal reports
- Process payments, refunds, adjustments, and receipts accurately
- Communicate operational updates with on-site staff and management
- Identify and flag potential scheduling or operational issues
- Maintain accurate records and follow company procedures
Requirements
- Previous customer service, reservations, admin, or operations experience preferred
- Strong attention to detail and accuracy
- Comfortable with computers, booking systems, and email
- Ability to multitask in a fast-paced, time-sensitive environment
- Professional written communication skills
- Reliable, punctual, and organized
- Must be authorized to work in the U.S.
Schedule & Work Environment
- Weekend, holiday, and evening availability is required
- Seasonal workload fluctuations
- Desk-based role with coordination across operations teams
Pay: $18.00 - $22.00 per hour
Work Location: In person
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Find JobsCustomer Service Representative Job Market in New York
Who's Hiring
- Maximus28
- A to Z Media9
- Supreme Systems9
- Charm Aviation NYC9C
- Effective Coverage9
Customer Service Representative Jobs in New York: Frequently Asked Questions
How do I get a customer service representative job in New York?
Focus your search on New York's highest-hiring sectors: financial services firms along the Midtown corridor, healthcare networks like major hospital systems and insurers, and retail and e-commerce companies headquartered in the city. Employers here value bilingual ability, especially Spanish or Mandarin, and experience with high-volume call environments. Applying directly to employers in the Financial District and Lower Manhattan gives you the strongest foothold in this competitive market.
Which companies hire customer service representatives in New York?
Employers hiring customer service representatives in New York right now include Maximus, A to Z Media, and Supreme Systems, based on current listings on Migrate Mate as of September 2026. New York's market is especially active among large financial institutions, insurance carriers, and healthcare organizations, all of which maintain sizable customer-facing teams in the city.
Are there remote customer service representative jobs in New York?
Yes, remote work is common for customer service representatives since most of the role is phone, chat, or email-based and does not require a physical presence. About 38% of customer service representative openings tied to New York are remote or hybrid as of September 2026, with fully remote roles most prevalent in insurance and fintech companies headquartered in the city.
How can I get a customer service representative job in New York with little or no experience?
The most realistic entry point is retail or hospitality customer service, both of which hire heavily in neighborhoods like Midtown, SoHo, and the Bronx and treat prior face-to-face experience as equivalent to call center time. Large New York-based insurers and healthcare call centers also run structured onboarding programs that accept candidates with no prior office experience. Highlighting conflict resolution skills and any bilingual ability gives entry-level applicants a clear edge here.
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