Application Support Analyst Jobs in New York
Application Support Analyst jobs in New York represent one of the most active markets in the country, concentrated in financial services, healthcare, and enterprise technology sectors, with openings at every level from entry-level help desk support through senior systems analysts. New York City, Buffalo, and Albany account for the greatest share of hiring, with major employers such as JPMorgan Chase, Citi, and Mount Sinai Health System maintaining consistent demand for this role. The most sought-after specialties in New York include ERP support, ITSM tooling, and financial application administration. Find a role that fits below and apply directly.
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Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.
The Application Support Analyst I is responsible for the entry level troubleshooting and problem analysis of the Athena Electronic Health Records System and all applications. Analyzing customer needs and implementing system and process change when applicable to support those needs.
Responsibilities:
- Provide help desk support. Respond to staff questions and assist with troubleshooting issues within the Athena Electronic Health Records System and all applications.
- Create and maintain reports to support end user, departmental and organizational needs.
- Maintain a thorough and in-depth knowledge and understanding of the Athena system in both the financial and clinical modules to provide first line application support to the organization and end users.
- Collaborate with management, providers, and end users to analyze informational and functional needs and make system setup modifications when applicable to meet those needs and develop processes to support those needs under the management of the Director of Application Support.
- Ability to critically evaluate information gathered from multiple sources to distinguish user request from true underlying need.
- Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change.
- Maintain system tables to support organizational objectives and maintain network standards and methodologies.
- Act as a liaison between HHHN and Athena and all applications on support issues and enhancement requests.
Requirements
- Bachelor's degree in an information technology or business-related field or equivalent work
- Excellent communication, customer service, organizational skills
- Proficiency in using MS Office Suite applications
Compensation: $31.25/hour
Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.
The Application Support Analyst I is responsible for the entry level troubleshooting and problem analysis of the Athena Electronic Health Records System and all applications. Analyzing customer needs and implementing system and process change when applicable to support those needs.
Responsibilities:
- Provide help desk support. Respond to staff questions and assist with troubleshooting issues within the Athena Electronic Health Records System and all applications.
- Create and maintain reports to support end user, departmental and organizational needs.
- Maintain a thorough and in-depth knowledge and understanding of the Athena system in both the financial and clinical modules to provide first line application support to the organization and end users.
- Collaborate with management, providers, and end users to analyze informational and functional needs and make system setup modifications when applicable to meet those needs and develop processes to support those needs under the management of the Director of Application Support.
- Ability to critically evaluate information gathered from multiple sources to distinguish user request from true underlying need.
- Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change.
- Maintain system tables to support organizational objectives and maintain network standards and methodologies.
- Act as a liaison between HHHN and Athena and all applications on support issues and enhancement requests.
Requirements
- Bachelor's degree in an information technology or business-related field or equivalent work
- Excellent communication, customer service, organizational skills
- Proficiency in using MS Office Suite applications
Compensation: $31.25/hour
See All 26 Application Support Analyst Jobs in New York
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Find JobsApplication Support Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Application Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Citi3
- Maimonides Medical Center3
- Nicholas H. Noyes Memorial Hospital3
- Northwell Health3
- Memorial Sloan Kettering Cancer Center2
Top Industries Hiring
- Healthcare & Medical Services16
- Technology & Software5
- Investment & Asset Management3
- Science & Research3
- Banking & Financial Services2
What New York Employers Look For
The qualifications that appear most often in application support analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience supporting enterprise applications such as SAP, Oracle, or Salesforce
- Proficiency with ITSM platforms including ServiceNow or Remedy for incident and change management
- Strong troubleshooting skills for application performance issues in Windows and Linux environments
- Experience working within financial services, healthcare, or regulated enterprise environments in New York
- Familiarity with SQL querying and basic database administration for application diagnostics
Application Support Analyst Jobs in New York: Frequently Asked Questions
How do you become an application support analyst in New York?
Application support analyst roles in New York do not require a state-issued license, but employers consistently expect a bachelor's degree in information technology, computer science, or a closely related field. Most New York employers also look for vendor certifications such as ITIL Foundation, CompTIA A+, or platform-specific credentials for tools like ServiceNow or Salesforce. Candidates who build hands-on experience with enterprise application environments through internships or junior help desk roles in New York's financial or healthcare sectors move into analyst positions most reliably.
Which companies hire application support analysts in New York?
Employers hiring application support analysts in New York right now include Citi, Maimonides Medical Center, and Nicholas H. Noyes Memorial Hospital, based on current listings on Migrate Mate as of June 2026. New York's dense concentration of financial institutions, large hospital networks, and global enterprise technology firms makes it one of the more consistent states for sustained application support hiring throughout the year.
Which New York cities have the most application support analyst jobs?
New York, Brooklyn, and Melville account for the most application support analyst openings in New York. New York City drives the majority of postings through its concentration of global banks, insurance carriers, and healthcare systems, while Buffalo and Albany generate steady demand through state government agencies, regional healthcare networks, and university-affiliated technology operations that rely on supported enterprise platforms.
Are there remote application support analyst jobs in New York?
Yes, and more than most technical roles. Application support analyst work is largely desk-based and system-facing, which makes it well suited to remote and hybrid arrangements. About 12% of application support analyst openings tied to New York are remote or hybrid as of June 2026, reflecting broad employer acceptance of distributed support teams. Roles focused on monitoring, ticketing, and user-facing troubleshooting tend to be the most consistently remote, while positions requiring hands-on infrastructure access are more likely to require on-site presence.
How can I get hired as an application support analyst in New York with little or no experience?
The most realistic entry path is through a junior IT support or help desk role at a large New York employer, which provides direct exposure to the enterprise applications and ticketing workflows that analyst positions require. Institutions such as NYC Health and Hospitals, state agencies under the Office of Information Technology Services, and major New York financial firms regularly hire entry-level support technicians who can move into analyst roles within one to two years. Earning an ITIL Foundation certification before applying gives candidates without experience a concrete, employer-recognized credential that signals readiness for structured application support work.
Where can I find and apply to application support analyst jobs in New York?
You can find and apply to application support analyst jobs in New York on Migrate Mate, which lists current New York openings updated in real time. Search the listings for roles that match your experience level, location preference, and the application environments you know best, then apply directly to the ones that fit.
See All 26 Application Support Analyst Jobs in New York
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