Application Support Analyst Jobs in New York
Application Support Analyst jobs in New York are concentrated in New York City, Albany, and Buffalo, where financial services, healthcare systems, and state government agencies generate steady demand across help desk, enterprise application, and ERP support specialties. Large employers with lasting footprints in New York, including JPMorgan Chase, New York-Presbyterian Hospital, and IBM, consistently hire analysts to maintain and troubleshoot mission-critical software environments. Openings range from junior help desk roles to senior application support engineers managing complex integrations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Application Support Analyst jobs
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
See All 17 Application Support Analyst Jobs in New York
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Find JobsApplication Support Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Application Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in application support analyst jobs across New York.
- Bachelor's degree in computer science, information technology, or a related technical field
- Demonstrated experience supporting enterprise applications such as SAP, Oracle, or Salesforce
- Strong SQL querying skills for troubleshooting database-driven application issues
- Experience with ticketing and incident management platforms such as ServiceNow or Jira
- Ability to diagnose application performance issues and coordinate with development teams
- Familiarity with ITIL frameworks and standard change management processes
Application Support Analyst Jobs in New York: Frequently Asked Questions
How do you become a application support analyst in New York?
Most application support analyst positions in New York require a bachelor's degree in information technology, computer science, or a closely related field. New York does not issue a state license for this role, so hiring decisions rest on technical skills and certifications. Credentials such as CompTIA A+, ITIL Foundation, or vendor-specific certifications for platforms like Salesforce or ServiceNow are widely recognized by New York employers and strengthen a candidate's standing considerably.
Which companies hire application support analysts in New York?
Employers hiring application support analysts in New York right now include Citi, Point72, and BNY, based on current listings on Migrate Mate as of September 2026. Financial institutions, large hospital networks, and state government agencies across New York are among the most consistent sources of openings throughout the year.
Which New York cities have the most application support analyst jobs?
New York, Albany, and Brooklyn have the most application support analyst openings in New York. New York City dominates due to its concentration of global financial firms, major hospital systems, and large technology operations, while Albany's state government agencies and healthcare networks, along with Buffalo's growing healthcare and manufacturing sectors, account for a meaningful share of upstate demand.
Are there remote application support analyst jobs in New York?
Yes, and more than most technical fields. About 100% of application support analyst openings tied to New York are remote or hybrid as of September 2026, reflecting how much of this work involves monitoring software, managing tickets, and communicating with vendors through digital platforms. Roles focused on cloud-based applications and SaaS platforms tend to offer the most flexibility, while positions requiring hands-on server access or on-site user support are more likely to be in-office.
How can I get hired as a application support analyst in New York with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which many large New York employers use as a pipeline for application support analysts. New York-Presbyterian, Northwell Health, and major financial institutions such as Citigroup run formal technology associate and rotational programs designed for recent graduates. Building hands-on experience with a platform like Salesforce or ServiceNow through free training tiers and earning an entry-level certification such as ITIL Foundation or CompTIA A+ gives candidates a concrete edge when applying.
Where can I find and apply to application support analyst jobs in New York?
You can find and apply to application support analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings, identify the roles that match your experience and specialization, and apply directly to the ones that fit.
See All 17 Application Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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