Application Support Analyst Jobs in Massachusetts

INTRODUCTION

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

JOB SUMMARY

The Opportunity

As an Application Analyst I, you will play a key role in supporting critical business applications across the organization. This role offers hands-on exposure to the full application lifecycle—from requirements gathering through implementation and ongoing support—while partnering closely with technical teams and end users.

You’ll have the opportunity to build your skills in analysis, testing, and user support, while making a direct impact on system performance and user experience.

WHAT YOU’LL DO

• Partner with stakeholders to document business requirements and translate them into functional specifications
• Support the design, development, and implementation of new and existing applications
• Assist with testing efforts, including developing and executing test plans to ensure quality delivery
• Provide end-user training and support, including creation of user guides and documentation
• Troubleshoot application issues, resolve or escalate incidents, and ensure timely resolution
• Run reports and support ongoing system operations and maintenance
• Deliver high-quality, customer-focused support to both technical and non-technical users

WHAT YOU BRING

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Detail-oriented with a focus on quality and accuracy
• Strong communication skills with the ability to support and train end users
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to delivering exceptional customer service

WHY JOIN US

• Opportunity to gain experience across the full application lifecycle
• Collaborative, team-oriented environment
• Exposure to enterprise systems and cross-functional stakeholders
• Opportunities for growth and skill development

QUALIFICATIONS

• Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
• Can this role review and consider experience in lieu of a degree? Yes
• Related IT experience, ideally in healthcare IT environment 0-1 year required

SKILLS FOR SUCCESS

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

ADDITIONAL JOB DETAILS (IF APPLICABLE)

WORKING MODEL REQUIRED

• M-F Eastern Business hours
• Onsite 1x weekly required
• Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs
• Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment

REMOTE TYPE

Hybrid

WORK LOCATION

399 Revolution Drive

SCHEDULED WEEKLY HOURS

40

EMPLOYEE TYPE

Regular

WORK SHIFT

Day (United States of America)

PAY RANGE

$62,836.80 - $89,762.40/Annual

GRADE

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO STATEMENT:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.