Application Support Analyst Jobs in Massachusetts
Application Support Analyst jobs in Massachusetts concentrate heavily in financial services, healthcare technology, and higher education, making this one of the more active markets in the Northeast for the role at every level from entry-level helpdesk-adjacent positions to senior enterprise application specialists. The largest hiring activity runs through Boston, Cambridge, and Worcester, where organizations like Fidelity Investments, Mass General Brigham, and Liberty Mutual maintain significant IT operations and consistently bring on application support talent. The most in-demand specialties include ERP support, Epic and healthcare application administration, and cloud-based SaaS platform management. See the openings below and apply to the ones that match your experience.
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The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
See All 10 Application Support Analyst Jobs in Massachusetts
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Find JobsApplication Support Analyst Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Application Support Analyst Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in application support analyst jobs across Massachusetts.
- Bachelor's degree in information technology, computer science, or a related technical field
- Demonstrated experience supporting enterprise applications such as ERP, CRM, or EHR systems
- Proficiency in SQL for querying databases and troubleshooting application data issues
- Strong understanding of ITIL frameworks and incident management ticketing systems
- Experience with cloud platforms such as Azure, AWS, or Salesforce in a support capacity
- Excellent written and verbal communication skills for cross-functional stakeholder coordination
Application Support Analyst Jobs in Massachusetts: Frequently Asked Questions
How do you become a application support analyst in Massachusetts?
Most application support analyst roles in Massachusetts require a bachelor's degree in information technology, computer science, or management information systems, though some employers accept an associate degree paired with relevant certifications. No state-issued license is required for this role. Earning vendor-neutral credentials such as CompTIA A+ or ITIL Foundation, or platform-specific certifications tied to systems common in Massachusetts like Epic or Salesforce, significantly strengthens candidacy with the state's healthcare and financial services employers.
Which companies hire application support analysts in Massachusetts?
Companies currently hiring application support analysts in Massachusetts include BNY, State Street, and The RMR, per current listings on Migrate Mate as of November 2026. Massachusetts's dense concentration of financial services firms, academic medical centers, and insurance carriers means steady, recurring demand for application support talent across the state.
Which Massachusetts cities have the most application support analyst jobs?
Boston, Newton, and Kingston have the most application support analyst openings in Massachusetts. Boston anchors demand through its financial services headquarters, teaching hospitals, and technology firms, while Cambridge draws from its biotech and higher education sectors, and Worcester reflects growing healthcare IT investment tied to institutions like UMass Memorial Health.
Are there remote application support analyst jobs in Massachusetts?
Yes, and more than most fields, since application support work is largely desk-based and conducted through remote access tools and ticketing systems. About 67% of application support analyst openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting the role's strong fit for distributed work arrangements. Configuration, documentation, and tier-two troubleshooting tasks are most commonly performed fully remote, while go-live support and on-site system integrations typically require in-person presence.
How can I get hired as a application support analyst in Massachusetts with little or no experience?
The most realistic entry path is a helpdesk or IT support specialist role, which many Massachusetts healthcare systems and financial institutions use as a direct pipeline into application support. Mass General Brigham, Blue Cross Blue Shield of Massachusetts, and Fidelity Investments all run structured associate IT programs and hire new graduates into tiered support roles. Building hands-on familiarity with Epic, Salesforce, or ServiceNow through free training tiers and earning a foundational certification like ITIL Foundation gives entry-level candidates a concrete credential employers recognize.
Where can I find and apply to application support analyst jobs in Massachusetts?
You can find and apply to application support analyst jobs in Massachusetts on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings to find roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 10 Application Support Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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