Customer Service Representative Jobs in Massachusetts
Customer Service Representative jobs in Massachusetts concentrate heavily in financial services, healthcare administration, insurance, and higher education, reflecting the state's anchor industries and its dense population of major institutions. Boston, Worcester, and Springfield are the top hiring metros, with well-established employers like Fidelity Investments, Liberty Mutual, and UMass Memorial Health maintaining consistent customer service workforces. The most in-demand specialties are financial account support, healthcare patient services, and insurance claims assistance. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 53+ Customer Service Representative jobs
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit our Careers Page .
Time Type:
Full timeDepartment:
Contact CenterAll Locations:
300 Ocean Avenue – ReverePosition Summary:
We are looking for a friendly, hard-working contact center representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
- Schedule, reschedule, and cancel appointments.
- Document clear and concise messages and route appropriately.
- Appropriately transfers calls to other departments when required.
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
- Process refill requests accurately and effectively, according to guidelines. Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
- HS Diploma/GED required.
- Excellent written and verbal communication, judgment and problem solving skills.
- Minimum of 1 year customer service, administrative, or call center experience.
- Bilingual fluency Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus. Proficient in Microsoft Office Suite.
Compensation:
Starting at $21/hr
Includes a $1,000 sign on bonus!
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit our Careers Page .
Time Type:
Full timeDepartment:
Contact CenterAll Locations:
300 Ocean Avenue – ReverePosition Summary:
We are looking for a friendly, hard-working contact center representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option, on a rotating basis.
Essential Duties and Responsibilities:
- Schedule, reschedule, and cancel appointments.
- Document clear and concise messages and route appropriately.
- Appropriately transfers calls to other departments when required.
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
- Process refill requests accurately and effectively, according to guidelines. Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
- HS Diploma/GED required.
- Excellent written and verbal communication, judgment and problem solving skills.
- Minimum of 1 year customer service, administrative, or call center experience.
- Bilingual fluency Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus. Proficient in Microsoft Office Suite.
Compensation:
Starting at $21/hr
Includes a $1,000 sign on bonus!
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
See All 53 Customer Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Service Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in customer service representative jobs across Massachusetts.
- High school diploma or GED required, with associate or bachelor's degree preferred by most Massachusetts employers
- One or more years of customer-facing experience in a call center, retail, or office environment
- Proficiency with CRM platforms such as Salesforce or Zendesk and standard office software
- Strong written and verbal communication skills for handling Massachusetts-based client and patient inquiries
- Ability to meet Massachusetts consumer protection and data privacy compliance standards in daily interactions
- Bilingual fluency in Spanish or Portuguese is a frequent preference given Massachusetts's diverse customer base
Customer Service Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer service representative in Massachusetts?
Most customer service representative roles in Massachusetts require a high school diploma and no state-issued license, since the position itself carries no Massachusetts-specific credential requirement. Employers in regulated industries such as insurance may require candidates to obtain a Massachusetts Property and Casualty or Life Insurance license through the Division of Insurance before handling policy-related calls. For healthcare roles, familiarity with HIPAA compliance is expected. Strong candidates typically complete an employer onboarding program and may pursue certifications such as the Customer Service Professional designation to advance.
Which companies hire customer service representatives in Massachusetts?
Employers hiring customer service representatives in Massachusetts right now include Circle K, U-Haul, and Andritz, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of financial institutions, insurance carriers, and large healthcare networks means demand for customer service representatives remains steady throughout the year across both large corporate campuses and regional contact centers.
Which Massachusetts cities have the most customer service representative jobs?
Boston, Malden, and Reading have the most customer service representative openings in Massachusetts. Boston dominates because it anchors the state's financial services, healthcare, and higher education sectors, while Worcester and Springfield draw volume from regional insurance carriers, state agency contact centers, and growing healthcare systems that rely on in-person and phone-based patient support teams.
Are there remote customer service representative jobs in Massachusetts?
Yes, and more than most fields, since customer service representative work is well suited to phone and digital channels that do not require a physical presence. About 10% of customer service representative openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting broad employer acceptance of distributed teams. Roles focused on technical support, financial account management, and insurance claims processing are the most consistently offered as fully remote positions.
How can I get hired as a customer service representative in Massachusetts with little or no experience?
The most realistic entry path is applying directly to entry-level associate or customer care specialist roles posted by Massachusetts's large financial and healthcare employers, many of whom run structured onboarding cohorts designed for candidates without prior contact center experience. Fidelity Investments and Liberty Mutual both run new-hire training programs at their Massachusetts campuses that require only a diploma and strong communication skills. Lateral moves from retail cashier, medical receptionist, or administrative assistant roles are commonly accepted, and completing a Massachusetts community college certificate in business communication or customer relations gives candidates a concrete edge in competitive applicant pools.
Where can I find and apply to customer service representative jobs in Massachusetts?
You can find and apply to customer service representative jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries including financial services, healthcare, insurance, and technology. Search the listings for roles that match your experience level and preferred work location, then apply directly to the ones that fit your background.
See All 53 Customer Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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