Customer Service Representative Jobs in Massachusetts
Customer Service Representative jobs in Massachusetts concentrate heavily in financial services, healthcare administration, insurance, and higher education, reflecting the state's anchor industries and its dense population of major institutions. Boston, Worcester, and Springfield are the top hiring metros, with well-established employers like Fidelity Investments, Liberty Mutual, and UMass Memorial Health maintaining consistent customer service workforces. The most in-demand specialties are financial account support, healthcare patient services, and insurance claims assistance. Scan the live roles below and apply to whichever ones fit.
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Company Overview
Brierly Lombard and Company, Inc. (BLC) is an industrial distributor and pump/equipment service company serving customers since 1847. We supply fasteners, cutting tools, MRO supplies, pumps, compressors, and provide expert service and support to a wide range of commercial and industrial clients in New England.
Position Summary
We are seeking a motivated Inside Sales / Counter Sales Representative to join our team at our Worcester facility. This role is the front line of customer interaction—handling walk-in counter traffic, phone and email inquiries, quotes, and order processing. The ideal candidate combines strong customer service skills with a willingness to learn our product lines and industrial applications.
Key Responsibilities
- Respond to incoming phone and email inquiries in a timely, professional manner
- Prepare quotes, process sales orders, and follow up on open opportunities
- Look up parts, pricing, and availability using catalogs, manufacturer resources, and internal systems
- Source non-stock items and communicate lead times and pricing to customers
- Support the outside sales team with quotes, order entry, and account follow-up
- Serve walk-in customers at the sales counter, identifying needs and recommending appropriate products
- Coordinate with the warehouse and delivery team to ensure accurate and on-time order fulfillment
- Maintain accurate customer and product records in company systems
- Build and maintain strong relationships with repeat and new customers
- Assist with other business needs as required.
Qualifications
- High school diploma or equivalent; associate's degree or technical training a plus
- Prior experience in inside sales, counter sales, or industrial/wholesale distribution preferred
- Familiarity with fasteners, cutting tools, abrasives, MRO products, or related products is a strong advantage
- Comfortable using computers, order-entry systems, and standard office software - Familiarity with Epicor Prophet 21 is a strong advantage
- Strong communication, organization, and problem-solving skills
- Ability to lift and move products as needed and work on your feet at the counter (under 50 lbs)
- Reliable, customer-focused, and able to manage multiple priorities in a fast-paced environment
What We Offer
- Competitive pay based on experience
- Benefits package
- Stable, established, and respected company with a long history in the industry
- Opportunity to develop deep product and industry expertise
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
See All 51 Customer Service Representative Jobs in Massachusetts
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Find JobsCustomer Service Representative Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Service Representative Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in customer service representative jobs across Massachusetts.
- High school diploma or GED required, with associate or bachelor's degree preferred by most Massachusetts employers
- One or more years of customer-facing experience in a call center, retail, or office environment
- Proficiency with CRM platforms such as Salesforce or Zendesk and standard office software
- Strong written and verbal communication skills for handling Massachusetts-based client and patient inquiries
- Ability to meet Massachusetts consumer protection and data privacy compliance standards in daily interactions
- Bilingual fluency in Spanish or Portuguese is a frequent preference given Massachusetts's diverse customer base
Customer Service Representative Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer service representative in Massachusetts?
Most customer service representative roles in Massachusetts require a high school diploma and no state-issued license, since the position itself carries no Massachusetts-specific credential requirement. Employers in regulated industries such as insurance may require candidates to obtain a Massachusetts Property and Casualty or Life Insurance license through the Division of Insurance before handling policy-related calls. For healthcare roles, familiarity with HIPAA compliance is expected. Strong candidates typically complete an employer onboarding program and may pursue certifications such as the Customer Service Professional designation to advance.
Which companies hire customer service representatives in Massachusetts?
Employers hiring customer service representatives in Massachusetts right now include U-Haul, Domino's, and David's Bridal, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of financial institutions, insurance carriers, and large healthcare networks means demand for customer service representatives remains steady throughout the year across both large corporate campuses and regional contact centers.
Which Massachusetts cities have the most customer service representative jobs?
Boston, Pembroke, and Worcester have the most customer service representative openings in Massachusetts. Boston dominates because it anchors the state's financial services, healthcare, and higher education sectors, while Worcester and Springfield draw volume from regional insurance carriers, state agency contact centers, and growing healthcare systems that rely on in-person and phone-based patient support teams.
Are there remote customer service representative jobs in Massachusetts?
Yes, and more than most fields, since customer service representative work is well suited to phone and digital channels that do not require a physical presence. About 24% of customer service representative openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting broad employer acceptance of distributed teams. Roles focused on technical support, financial account management, and insurance claims processing are the most consistently offered as fully remote positions.
How can I get hired as a customer service representative in Massachusetts with little or no experience?
The most realistic entry path is applying directly to entry-level associate or customer care specialist roles posted by Massachusetts's large financial and healthcare employers, many of whom run structured onboarding cohorts designed for candidates without prior contact center experience. Fidelity Investments and Liberty Mutual both run new-hire training programs at their Massachusetts campuses that require only a diploma and strong communication skills. Lateral moves from retail cashier, medical receptionist, or administrative assistant roles are commonly accepted, and completing a Massachusetts community college certificate in business communication or customer relations gives candidates a concrete edge in competitive applicant pools.
Where can I find and apply to customer service representative jobs in Massachusetts?
You can find and apply to customer service representative jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries including financial services, healthcare, insurance, and technology. Search the listings for roles that match your experience level and preferred work location, then apply directly to the ones that fit your background.
See All 51 Customer Service Representative Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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