Senior Customer Success Engineer Jobs in Massachusetts

At McCue, we design smart solutions that make the world’s busiest places work better — and we’ve been doing it for over 35 years. From retail stores to industrial spaces, we partner with customers to solve real-world challenges with innovative products and exceptional service. McCue is proud to be part of the Bunzl family. As a Bunzl subsidiary, we benefit from the reach and resources of a global leader while keeping the entrepreneurial drive, customer focus, and creative energy that define our brand. We believe in collaboration, bold thinking, and making a lasting impact. Get to know us at mccue.com/about-us.

McCue is looking for a Customer Success Specialist that will answer inquiries on customer accounts and investigate any issues, and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but you can be confident that new opportunities will be there for advancement in your future.

At McCue we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and aptitude.

Responsibilities:

• Act as the main point of contact for key Retail, Industrial Safety, and Safety Bollard customers.
• Build and maintain a strong rapport with key accounts, fostering customer loyalty.
• Play a pivotal role in supporting and nurturing relationships with key customers, sales, and project managers.
• Respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Develop and implement strategies for enhancing satisfaction of key accounts.
• Provide updates to internal teams on key customer needs.
• Use a customer relationship application or database to record activities and research product information.

Requirements:

• High School graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment.
• Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
• Excellent verbal and written communication skills
• Strong organization and attention to detail
• Ability to manage multiple projects simultaneously
• Experience in the distribution industry is preferred
• Problem solver with the ability to multitask using judgment and decision-making skills
• Excellent detail-oriented customer service skills

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.