Senior Customer Success Engineer Jobs in Massachusetts
Senior Customer Success Engineer jobs in Massachusetts are active and competitive, concentrated in the technology, SaaS, cybersecurity, and life sciences software sectors across seniority levels from associate through senior. Boston, Cambridge, and Waltham anchor most of the hiring, where established employers like HubSpot, Rapid7, and Veeva Systems maintain strong customer-facing technical teams. The most sought-after specialties include cloud platform onboarding, enterprise integrations, and API-driven implementation support. Find a role that fits below and apply directly.
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Showing 5 of 74+ Senior Customer Success Engineer jobs
Customer Success Coordinator
This is a hybrid position onsite 2x per week
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possibl
Duties and Responsibilities
- Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
- Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
- Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
- Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
- Obtain all necessary insurance authorizations
- Troubleshoot equipment issues with patients; triage issues to manufacturer’s care teams or referring doctors as needed
- Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
- Actively up sell and increase orders through suggestive selling techniques
- Ensure completion of worklists assigned
- Collect patient payments
- Ensure patients understand cost responsibilities
- Coordinate appointments between customers and respiratory staff
- Participate in company phone campaigns
- Comply with all policies and procedures established by the company and the company's regulatory bodies
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Associate’s Degree required
- 1 year of customer service experience
- Effective and professional verbal and written communication abilities
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Ability to work in collaboration with others
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Ability to reconcile multiple shifting logistical factors for each appointment
- Strong attention to detail
- Great customer service skills especially in high intensity situations
- Fluent in English and Spanish proficiency preferred
- Adaptability
- Analytical Skills
- Attention to Detail
- Communication
- Computer Skills
- Customer Service
- Dependability
- Initiative
- Problem Solving
- Productivity
- Teamwork
Work Environment & Physical Demands
- While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
- This role routinely uses standard office equipment such as computers, phones, and printers/scanners
- This job operates in a professional office environment
- The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Customer Success Coordinator
This is a hybrid position onsite 2x per week
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possibl
Duties and Responsibilities
- Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
- Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
- Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
- Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
- Obtain all necessary insurance authorizations
- Troubleshoot equipment issues with patients; triage issues to manufacturer’s care teams or referring doctors as needed
- Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
- Actively up sell and increase orders through suggestive selling techniques
- Ensure completion of worklists assigned
- Collect patient payments
- Ensure patients understand cost responsibilities
- Coordinate appointments between customers and respiratory staff
- Participate in company phone campaigns
- Comply with all policies and procedures established by the company and the company's regulatory bodies
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Associate’s Degree required
- 1 year of customer service experience
- Effective and professional verbal and written communication abilities
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Ability to work in collaboration with others
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Ability to reconcile multiple shifting logistical factors for each appointment
- Strong attention to detail
- Great customer service skills especially in high intensity situations
- Fluent in English and Spanish proficiency preferred
- Adaptability
- Analytical Skills
- Attention to Detail
- Communication
- Computer Skills
- Customer Service
- Dependability
- Initiative
- Problem Solving
- Productivity
- Teamwork
Work Environment & Physical Demands
- While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
- This role routinely uses standard office equipment such as computers, phones, and printers/scanners
- This job operates in a professional office environment
- The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
See All 74 Senior Customer Success Engineer Jobs in Massachusetts
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Find JobsSenior Customer Success Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services3
- Construction & Real Estate2
- Energy1
- Marketing & Advertising1
What Massachusetts Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across Massachusetts.
- Bachelor's degree in computer science, engineering, or a related technical field required
- Five or more years of experience in customer success or technical account management roles
- Demonstrated ability to manage enterprise customer relationships through complex product implementations
- Proficiency with CRM platforms such as Salesforce and customer success tools like Gainsight
- Strong communication skills for translating technical concepts to non-technical stakeholders
- Experience with APIs, SaaS integrations, or cloud infrastructure in a customer-facing capacity
Senior Customer Success Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a senior customer success engineer in Massachusetts?
The most direct path is building a foundation in technical support, solutions engineering, or software implementation before moving into customer success. Massachusetts employers, especially in the Boston-area SaaS and life sciences software markets, typically expect a bachelor's degree in a technical discipline alongside several years of hands-on customer-facing experience. There is no state-issued license for this role in Massachusetts, but certifications from Gainsight, Salesforce, or AWS carry real weight with hiring managers here.
How much do senior customer success engineers make in Massachusetts?
Senior customer success engineers in Massachusetts earn a median of about $136,200 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $77,490 for the lowest 10% to over $177,100 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in Massachusetts?
Employers hiring senior customer success engineers in Massachusetts right now include Hi Marley, ServiceNow, and CYVL, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense cluster of SaaS, cybersecurity, and healthcare technology firms means demand for this role is spread across both established public companies and well-funded growth-stage startups.
Which Massachusetts cities have the most senior customer success engineer jobs?
Boston, Waltham, and Cambridge have the most senior customer success engineer openings in Massachusetts. Boston and Cambridge drive the majority of postings through their high concentration of enterprise software, biotech SaaS, and fintech companies, while Waltham functions as a secondary hub because many regional headquarters and mid-market technology firms are based along Route 128.
Are there remote senior customer success engineer jobs in Massachusetts?
Yes, and more than most fields. About 76% of senior customer success engineer openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how naturally this desk-based, communication-driven role translates to distributed work. The portions of the role focused on onboarding calls, product training, and QBR preparation are most commonly performed fully remotely.
How can I get hired as a senior customer success engineer in Massachusetts with little or no experience?
The most realistic entry point is a technical support or junior solutions engineer role at one of the many SaaS companies based in Boston or along Route 128. Employers like HubSpot and Rapid7 run structured associate programs and rotational tracks that move strong performers into customer success. Building a portfolio of implementation projects or earning a recognized platform certification, such as Salesforce Administrator or Gainsight Level 1, gives candidates a concrete edge when applying for those entry roles.
Where can I find and apply to senior customer success engineer jobs in Massachusetts?
You can find and apply to senior customer success engineer jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Find the roles that fit your background and apply directly to each employer through the listing.
See All 74 Senior Customer Success Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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