Customer Specialist Jobs in Massachusetts
Customer Specialist jobs in Massachusetts are in strong demand, with openings concentrated in financial services, healthcare administration, insurance, and technology across Boston, Worcester, and Springfield. Major employers with a lasting presence in the state include Fidelity Investments, Liberty Mutual, and Mass General Brigham, all of which maintain large customer-facing teams. The most sought-after specializations include financial account management, healthcare benefits support, and enterprise software customer success. Scan the live roles below and apply to whichever ones fit.
Find Customer Specialist JobsOverview
Showing 4 of 80+ Customer Specialist jobs
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
- LocationStoughton
- Employment typeFull Time Permanent
- DepartmentCustomer Relations
- Anticipated Closure Date2026-11-16
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.
- Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
- Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
- Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
- Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
- Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
- Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
BENEFITS ELIGIBLE - Yes
HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.
The full hourly range for this role is $23.23 - $32.82
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
The starting rate/ salary for this position ranges from 23.23 USD to 32.82 USD and will be based on relevant work experience.
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
- LocationStoughton
- Employment typeFull Time Permanent
- DepartmentCustomer Relations
- Anticipated Closure Date2026-11-16
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.
- Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
- Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
- Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
- Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
- Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
- Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
BENEFITS ELIGIBLE - Yes
HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.
The full hourly range for this role is $23.23 - $32.82
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
The starting rate/ salary for this position ranges from 23.23 USD to 32.82 USD and will be based on relevant work experience.
See All 80 Customer Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Specialist JobsCustomer Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams17
- Ocean State Job Lot8
- Eastern Bank3
- Tesla2
- ALTO USA2
Top Industries Hiring
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in customer specialist jobs across Massachusetts.
- Associate or bachelor's degree in business, communications, or a related field
- Two or more years of customer service or account management experience
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for client-facing interactions
- Ability to manage multiple accounts or cases simultaneously in a fast-paced environment
- Familiarity with Massachusetts consumer protection regulations and compliance standards
Customer Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer specialist in Massachusetts?
Most customer specialist roles in Massachusetts require at least an associate degree, though a bachelor's in business, communications, or a related field is increasingly preferred by larger employers. No state-issued license is required for the general role, but specialists in financial services may need FINRA Series registrations, and those in insurance must hold a Massachusetts Division of Insurance producer license. Building experience in customer service, account coordination, or client support is the most direct path to securing a position.
Which companies hire customer specialists in Massachusetts?
Companies currently hiring customer specialists in Massachusetts include Sherwin-Williams, Ocean State Job Lot, and Eastern Bank, per current listings on Migrate Mate as of November 2026. Massachusetts's concentration of financial services firms, major health systems, and insurance carriers means hiring activity is consistent year-round across the state.
Which Massachusetts cities have the most customer specialist jobs?
Boston, Wakefield, and Springfield have the most customer specialist openings in Massachusetts. Boston leads because of its dense cluster of financial institutions, health systems, and technology companies, while Worcester and Springfield generate steady demand through regional insurance carriers, healthcare networks, and mid-market businesses that rely on dedicated customer teams.
Are there remote customer specialist jobs in Massachusetts?
Yes, and they are fairly common for this role. About 44% of customer specialist openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how much of the work involves digital communication, CRM platforms, and account management that does not require a physical presence. Fully remote positions tend to cluster in software, financial services, and insurance, while healthcare and retail-adjacent roles are more likely to require on-site work.
How can I get hired as a customer specialist in Massachusetts with little or no experience?
The most realistic entry path is applying to customer service representative or client services associate roles at large Massachusetts employers such as Fidelity Investments, Liberty Mutual, or major health systems like Blue Cross Blue Shield of Massachusetts, which run structured onboarding programs for candidates without deep experience. Lateral moves from call center, retail banking, or administrative support roles are common stepping stones. Completing a Massachusetts community college certificate in business or customer relations, or obtaining an entry-level CRM platform credential, gives candidates a measurable edge in competitive applicant pools.
Where can I find and apply to customer specialist jobs in Massachusetts?
You can find and apply to customer specialist jobs in Massachusetts on Migrate Mate, which lists current openings from employers hiring across the state. Search the roles available, find the ones that match your experience and location, and apply directly through each listing.
See All 80 Customer Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Customer Specialist Jobs