Enterprise Customer Success Jobs in New York
Enterprise Customer Success jobs in New York are among the most active in the country, concentrated in SaaS, financial technology, and enterprise software firms where managing complex, high-value client relationships is central to revenue retention. Most hiring is in New York City, with additional demand in White Plains and Buffalo, and employers like Salesforce, IBM, and Bloomberg maintain substantial customer success teams in the state. The most sought-after specialties are post-sales implementation, renewal management, and strategic account expansion at the enterprise tier. Find a role that fits below and apply directly.
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Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe’s biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.
Easol is the first AI operating system for the Experience Commerce category - an intelligent digital workforce that helps experience creators run their business. Our ambition is bold: to become the category leader in a $300bn+ space.
We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by agentic AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system.
Today, we focus on two core verticals: Music and Entertainment (LBE). Over the next year, we'll be deepening our product in each vertical and expanding into new segments.
We're a fast-growing, well-funded business that doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI-centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.
Role Overview
You’ll build trusted relationships across each account, understand how their businesses operate, and help them get the most value from Easol across their customer journey — from complex implementations and major launches through ongoing account strategy, adoption and renewal.
This is a relationship-led role, but we are looking for someone who is also comfortable getting into the detail. You should be confident in managing complex projects with multiple stakeholders, troubleshooting platform or reporting issues, investigating data discrepancies, understanding setup and configuration, and working closely with Product, Engineering and Solutions when deeper technical support is required.
As Easol continues to develop as an AI-native platform, you'll also play a key role in helping creators understand, adopt and realise value from our AI products and capabilities, while advocating for their needs and helping shape the future of the platform.
Success in this role means your creators are successfully launched, retained, actively using Easol and view you as a trusted strategic partner who understands both their business and the platform.
Responsibilities & Duties
- Own a portfolio of enterprise creators, building strong, multi-threaded relationships across operational and executive stakeholders, taking accountability for their overall success and retention, and proactively identifying and managing risks.
- Understand each creator's business model, priorities and goals, developing strategic account plans and leading QBRs and regular business reviews, using account health data and CS tooling to identify risks, opportunities and next steps.
- Lead complex implementations, major launches and creator initiatives, managing project timelines, dependencies, risks and stakeholder alignment across internal and external teams.
- Support creators through major on-sales and key trading periods, proactively coordinating internal teams to ensure successful delivery and resolve issues as they arise.
- Identify and surface expansion and cross-sell opportunities, partnering closely with Sales to progress them through strong customer relationships and commercial insight.
- Champion the adoption of Easol's AI products and capabilities, helping creators identify relevant use cases, understand their value and successfully integrate AI-powered workflows into their operations.
- Independently troubleshoot platform, reporting and configuration issues, using data, dashboards and exports to diagnose problems and provide creators with clear answers.
- Partner closely with Product, Engineering, Solutions and Event Operations to resolve complex issues, providing clear context, coordinating specialist support and driving issues through to resolution.
- Act as the voice of the creator internally, translating feedback, operational challenges and business requirements into actionable product insights that help influence priorities and shape Easol's roadmap.
- Maintain strong product knowledge and advise creators on how to best use Easol's capabilities to improve their customer experience and operational performance.
- Represent Easol onsite at key creator events, launches and strategic meetings to strengthen relationships and support successful delivery.
- Contribute to the continued development of Easol's Customer Success approach, including account planning, processes, tooling, automation and scalable ways of working.
Requirements
- 4+ years of experience in Customer Success or Account Management within SaaS/B2B, with demonstrated experience independently owning and managing a portfolio of customers, including responsibility for account health, retention and long-term success.
- Experience leading complex implementations, launches or customer projects involving multiple internal and external stakeholders.
- Strong project management skills, with the ability to manage timelines, dependencies, competing priorities and stakeholder expectations without losing sight of the bigger picture.
- Strong relationship-building skills, including the confidence to work with senior and executive stakeholders.
- Strong technical aptitude and a willingness to get into the detail — you should be comfortable troubleshooting platform and data issues rather than immediately escalating them.
- Comfortable investigating reporting discrepancies, working with data exports and dashboards, and understanding how configuration or setup can affect customer outcomes.
- Able to communicate technical issues clearly to both customers and internal technical teams.
- Commercially aware, with the ability to recognise expansion opportunities and understand the wider business context of your accounts.
- Comfortable working with AI-native platforms, with an understanding of how AI can improve customer workflows and business outcomes. Confident demonstrating, positioning and driving adoption of AI-powered products with customers.
- Highly organised and able to manage multiple complex accounts, launches and competing priorities.
- Comfortable operating in a fast-moving environment where you are expected to take ownership and make decisions.
- Strong written and verbal communication skills.
- Willingness to travel across the US for key creator events and strategic meetings.
- Bonus points if you’ve worked in music, ticketing, live events, hospitality, travel, e-commerce or another vertical SaaS environment with complex customer operations.
Compensation
Base salary: $100,000–$120,000 annually
Target annual performance bonus (paid quarterly): 15% of base salary
Total target cash compensation: $115,000–$138,000 annually
\uD83E\uDDE0 You'll have real visibility of what's happening in the business. We have weekly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction.
See All 20 Enterprise Customer Success Jobs in New York
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Find JobsEnterprise Customer Success Jobs by City in New York
Where New York roles are concentrated, by current openings.
Enterprise Customer Success Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What New York Employers Look For
The qualifications that appear most often in enterprise customer success jobs across New York.
- Three or more years of enterprise customer success or key account management experience
- Demonstrated ability to manage complex B2B relationships with large organizational clients
- Proficiency with CRM platforms such as Salesforce or Gainsight for account tracking
- Strong executive communication and presentation skills for C-suite stakeholder engagement
- Proven ability to drive net revenue retention and reduce churn across an enterprise portfolio
- Bachelor's degree in business, communications, or a related field preferred by most employers
Enterprise Customer Success Jobs in New York: Frequently Asked Questions
How do you become a enterprise customer success in New York?
Most enterprise customer success roles in New York do not require a state-issued license, but employers consistently expect prior experience in B2B account management or post-sales roles. The typical path starts with three or more years in a customer success, account management, or implementation role at a SaaS or technology company. Certifications from recognized programs such as the Customer Success Association's CSM credential can strengthen a candidacy, and New York's dense enterprise tech sector means direct industry experience carries significant weight.
Which companies hire enterprise customer successs in New York?
Employers hiring enterprise customer successs in New York right now include Handshake, ivo, and Yext, based on current listings on Migrate Mate as of November 2026. New York's concentration of financial services, media, and enterprise software firms means demand for senior-level customer success professionals remains consistent across the state.
Which New York cities have the most enterprise customer success jobs?
New York have the most enterprise customer success openings in New York. New York City dominates by volume given its density of SaaS headquarters, fintech firms, and major enterprise software offices, while White Plains and Buffalo see steady demand from regional corporate headquarters and mid-market technology companies expanding their post-sales teams.
Are there remote enterprise customer success jobs in New York?
Yes, and more than most fields. About 91% of enterprise customer success openings tied to New York are remote or hybrid as of November 2026, reflecting how well-suited the role is to distributed work. Strategic account management, renewal conversations, and executive business reviews are all conducted digitally, making fully remote arrangements common, particularly at companies headquartered in New York City with distributed client bases.
How can I get hired as a enterprise customer success in New York with little or no experience?
The most realistic entry path is through a customer success associate or junior account management role at a mid-size SaaS company in New York City, where onboarding programs often train candidates from adjacent positions like sales development, technical support, or account coordination. Firms in the city's fintech and adtech sectors regularly hire from these lateral roles. Completing a recognized CSM certification and building a portfolio of client communication samples can give candidates without direct enterprise experience a competitive edge with New York hiring teams.
Where can I find and apply to enterprise customer success jobs in New York?
You can find and apply to enterprise customer success jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employer.
See All 20 Enterprise Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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