Enterprise Customer Success Jobs in New York
Enterprise Customer Success jobs in New York are among the most active in the country, concentrated in SaaS, financial technology, and enterprise software firms where managing complex, high-value client relationships is central to revenue retention. Most hiring is in New York City, with additional demand in White Plains and Buffalo, and employers like Salesforce, IBM, and Bloomberg maintain substantial customer success teams in the state. The most sought-after specialties are post-sales implementation, renewal management, and strategic account expansion at the enterprise tier. Find a role that fits below and apply directly.
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Showing 5 of 15+ Enterprise Customer Success jobs
We are looking for a Technical Customer Success Engineer with 2-4 years of experience to proactively maintain and optimize workflows for our highest-value customers, and provide expert technical support. This role is crucial for ensuring customers continuously derive value from our platform by regularly auditing and updating workflows based on best practices and new features.
What will you be doing?
- Perform workflow reviews and audit, update, and migrate workflows to the latest model versions and best practices.
- Work closely with Solutions Architects to ensure customers have up-to-date workflows and coordinate migrations.
- Communicate recommended changes, timelines, and expected impact with customers.
- Troubleshoot complex workflow issues and guide customers with best-practice architecture.
- Help out with customer questions in Slack, including non-workflow related inquiries.
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Find JobsEnterprise Customer Success Jobs by City in New York
Where New York roles are concentrated, by current openings.
Enterprise Customer Success Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
- Investment & Asset Management
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in enterprise customer success jobs across New York.
- Three or more years of enterprise customer success or key account management experience
- Demonstrated ability to manage complex B2B relationships with large organizational clients
- Proficiency with CRM platforms such as Salesforce or Gainsight for account tracking
- Strong executive communication and presentation skills for C-suite stakeholder engagement
- Proven ability to drive net revenue retention and reduce churn across an enterprise portfolio
- Bachelor's degree in business, communications, or a related field preferred by most employers
Enterprise Customer Success Jobs in New York: Frequently Asked Questions
How do you become a enterprise customer success in New York?
Most enterprise customer success roles in New York do not require a state-issued license, but employers consistently expect prior experience in B2B account management or post-sales roles. The typical path starts with three or more years in a customer success, account management, or implementation role at a SaaS or technology company. Certifications from recognized programs such as the Customer Success Association's CSM credential can strengthen a candidacy, and New York's dense enterprise tech sector means direct industry experience carries significant weight.
Which companies hire enterprise customer successs in New York?
Employers hiring enterprise customer successs in New York right now include Ramp, Yext, and Feufo, based on current listings on Migrate Mate as of August 2026. New York's concentration of financial services, media, and enterprise software firms means demand for senior-level customer success professionals remains consistent across the state.
Which New York cities have the most enterprise customer success jobs?
New York have the most enterprise customer success openings in New York. New York City dominates by volume given its density of SaaS headquarters, fintech firms, and major enterprise software offices, while White Plains and Buffalo see steady demand from regional corporate headquarters and mid-market technology companies expanding their post-sales teams.
Are there remote enterprise customer success jobs in New York?
Yes, and more than most fields. About 71% of enterprise customer success openings tied to New York are remote or hybrid as of August 2026, reflecting how well-suited the role is to distributed work. Strategic account management, renewal conversations, and executive business reviews are all conducted digitally, making fully remote arrangements common, particularly at companies headquartered in New York City with distributed client bases.
How can I get hired as a enterprise customer success in New York with little or no experience?
The most realistic entry path is through a customer success associate or junior account management role at a mid-size SaaS company in New York City, where onboarding programs often train candidates from adjacent positions like sales development, technical support, or account coordination. Firms in the city's fintech and adtech sectors regularly hire from these lateral roles. Completing a recognized CSM certification and building a portfolio of client communication samples can give candidates without direct enterprise experience a competitive edge with New York hiring teams.
Where can I find and apply to enterprise customer success jobs in New York?
You can find and apply to enterprise customer success jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employer.
See All 15 Enterprise Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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