Enterprise Customer Success Jobs in New York
Enterprise Customer Success jobs in New York are among the most active in the country, concentrated in SaaS, financial technology, and enterprise software firms where managing complex, high-value client relationships is central to revenue retention. Most hiring is in New York City, with additional demand in White Plains and Buffalo, and employers like Salesforce, IBM, and Bloomberg maintain substantial customer success teams in the state. The most sought-after specialties are post-sales implementation, renewal management, and strategic account expansion at the enterprise tier. Find a role that fits below and apply directly.
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Showing 5 of 148+ Enterprise Customer Success jobs
ABOUT SIGMA COMPUTING
Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
KEY RESPONSIBILITIES:
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
- Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
REQUIRED SKILLS / EXPERIENCE:
- Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
ADDITIONAL JOB DETAILS
The base salary range for this position is $132k - $165k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
BENEFITS FOR OUR FULL-TIME EMPLOYEES:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
OUR PRIVACY PRACTICES
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
SIGMA'S USE OF AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
ABOUT SIGMA COMPUTING
Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
KEY RESPONSIBILITIES:
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
- Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
- Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
REQUIRED SKILLS / EXPERIENCE:
- Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
ADDITIONAL JOB DETAILS
The base salary range for this position is $132k - $165k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
BENEFITS FOR OUR FULL-TIME EMPLOYEES:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
OUR PRIVACY PRACTICES
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
SIGMA'S USE OF AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
See All 148+ Enterprise Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsEnterprise Customer Success Jobs by City in New York
Where New York roles are concentrated, by current openings.
Enterprise Customer Success Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Adobe6
- Amazon6
- Toast6
- Navan5
- Rippling4
Top Industries Hiring
- Technology & Software87
- Consulting & Professional Services14
- Telecommunications6
- Banking & Financial Services5
- Media & Entertainment5
What New York Employers Look For
The qualifications that appear most often in enterprise customer success jobs across New York.
- Three or more years of enterprise customer success or key account management experience
- Demonstrated ability to manage complex B2B relationships with large organizational clients
- Proficiency with CRM platforms such as Salesforce or Gainsight for account tracking
- Strong executive communication and presentation skills for C-suite stakeholder engagement
- Proven ability to drive net revenue retention and reduce churn across an enterprise portfolio
- Bachelor's degree in business, communications, or a related field preferred by most employers
Enterprise Customer Success Jobs in New York: Frequently Asked Questions
How do you become a enterprise customer success in New York?
Most enterprise customer success roles in New York do not require a state-issued license, but employers consistently expect prior experience in B2B account management or post-sales roles. The typical path starts with three or more years in a customer success, account management, or implementation role at a SaaS or technology company. Certifications from recognized programs such as the Customer Success Association's CSM credential can strengthen a candidacy, and New York's dense enterprise tech sector means direct industry experience carries significant weight.
Which companies hire enterprise customer successs in New York?
Employers hiring enterprise customer successs in New York right now include Adobe, Amazon, and Toast, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial services, media, and enterprise software firms means demand for senior-level customer success professionals remains consistent across the state.
Which New York cities have the most enterprise customer success jobs?
New York, Albany, and Austin have the most enterprise customer success openings in New York. New York City dominates by volume given its density of SaaS headquarters, fintech firms, and major enterprise software offices, while White Plains and Buffalo see steady demand from regional corporate headquarters and mid-market technology companies expanding their post-sales teams.
Are there remote enterprise customer success jobs in New York?
Yes, and more than most fields. About 36% of enterprise customer success openings tied to New York are remote or hybrid as of June 2026, reflecting how well-suited the role is to distributed work. Strategic account management, renewal conversations, and executive business reviews are all conducted digitally, making fully remote arrangements common, particularly at companies headquartered in New York City with distributed client bases.
How can I get hired as a enterprise customer success in New York with little or no experience?
The most realistic entry path is through a customer success associate or junior account management role at a mid-size SaaS company in New York City, where onboarding programs often train candidates from adjacent positions like sales development, technical support, or account coordination. Firms in the city's fintech and adtech sectors regularly hire from these lateral roles. Completing a recognized CSM certification and building a portfolio of client communication samples can give candidates without direct enterprise experience a competitive edge with New York hiring teams.
Where can I find and apply to enterprise customer success jobs in New York?
You can find and apply to enterprise customer success jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employer.
See All 148+ Enterprise Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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