Enterprise Customer Success Jobs in New York
Enterprise Customer Success jobs in New York are among the most active in the country, concentrated in SaaS, financial technology, and enterprise software firms where managing complex, high-value client relationships is central to revenue retention. Most hiring is in New York City, with additional demand in White Plains and Buffalo, and employers like Salesforce, IBM, and Bloomberg maintain substantial customer success teams in the state. The most sought-after specialties are post-sales implementation, renewal management, and strategic account expansion at the enterprise tier. Find a role that fits below and apply directly.
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Showing 5 of 19+ Enterprise Customer Success jobs
As the Manager, Enterprise Customer Success, you will be driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth and retention. Key skills include customer health analysis on a micro and macro level to pinpoint specific customers who need extra focus and attention. Understanding both quantitative and qualitative factors is essential. Our focus is not only on our admins and Executive sponsors; end user experience is at the core of our values so driving your team to maximize satisfaction and follow up with NPS respondents is a key part of your day to day.
This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Navan is a hybrid working model with an expectation of 4x a week based out of our Palo Alto, San Francisco, Austin or New York City offices.
What You'll Do:
- Lead, scale, and manage a team of Enterprise Account Managers
- Meet or exceed revenue goals
- Design and launch critical programs to improve customer experience and operational efficiency
- Provide business analytic strength to help drive initiatives critical to ongoing growth
- Foster an environment of collaboration and ongoing learning within the team and across customer lifecycle
- Partner with the sales team to optimize a seamless customer launch program
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Liaison with Product and Engineering on identification/tracking of customer requirements in-region
- Improve upon our existing approaches to customer engagement and account management
- Travel is required 25 - 50% of time for onsite implementation, training and annual reviews
What We're Looking For:
- 5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology company
- Prior experience leading and/or building an Account management (or equivalent) function
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- People management and development; demonstrated leadership through accountability, continuous training and coaching
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- Passion for travel and focusing on the customer experience
- Experience working with C-level client executives is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
As the Manager, Enterprise Customer Success, you will be driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth and retention. Key skills include customer health analysis on a micro and macro level to pinpoint specific customers who need extra focus and attention. Understanding both quantitative and qualitative factors is essential. Our focus is not only on our admins and Executive sponsors; end user experience is at the core of our values so driving your team to maximize satisfaction and follow up with NPS respondents is a key part of your day to day.
This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Navan is a hybrid working model with an expectation of 4x a week based out of our Palo Alto, San Francisco, Austin or New York City offices.
What You'll Do:
- Lead, scale, and manage a team of Enterprise Account Managers
- Meet or exceed revenue goals
- Design and launch critical programs to improve customer experience and operational efficiency
- Provide business analytic strength to help drive initiatives critical to ongoing growth
- Foster an environment of collaboration and ongoing learning within the team and across customer lifecycle
- Partner with the sales team to optimize a seamless customer launch program
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Liaison with Product and Engineering on identification/tracking of customer requirements in-region
- Improve upon our existing approaches to customer engagement and account management
- Travel is required 25 - 50% of time for onsite implementation, training and annual reviews
What We're Looking For:
- 5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology company
- Prior experience leading and/or building an Account management (or equivalent) function
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- People management and development; demonstrated leadership through accountability, continuous training and coaching
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- Passion for travel and focusing on the customer experience
- Experience working with C-level client executives is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
See All 19 Enterprise Customer Success Jobs in New York
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Find JobsEnterprise Customer Success Jobs by City in New York
Where New York roles are concentrated, by current openings.
Enterprise Customer Success Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What New York Employers Look For
The qualifications that appear most often in enterprise customer success jobs across New York.
- Three or more years of enterprise customer success or key account management experience
- Demonstrated ability to manage complex B2B relationships with large organizational clients
- Proficiency with CRM platforms such as Salesforce or Gainsight for account tracking
- Strong executive communication and presentation skills for C-suite stakeholder engagement
- Proven ability to drive net revenue retention and reduce churn across an enterprise portfolio
- Bachelor's degree in business, communications, or a related field preferred by most employers
Enterprise Customer Success Jobs in New York: Frequently Asked Questions
How do you become a enterprise customer success in New York?
Most enterprise customer success roles in New York do not require a state-issued license, but employers consistently expect prior experience in B2B account management or post-sales roles. The typical path starts with three or more years in a customer success, account management, or implementation role at a SaaS or technology company. Certifications from recognized programs such as the Customer Success Association's CSM credential can strengthen a candidacy, and New York's dense enterprise tech sector means direct industry experience carries significant weight.
Which companies hire enterprise customer successs in New York?
Employers hiring enterprise customer successs in New York right now include Braze, Navan, and Yext, based on current listings on Migrate Mate as of September 2026. New York's concentration of financial services, media, and enterprise software firms means demand for senior-level customer success professionals remains consistent across the state.
Which New York cities have the most enterprise customer success jobs?
New York have the most enterprise customer success openings in New York. New York City dominates by volume given its density of SaaS headquarters, fintech firms, and major enterprise software offices, while White Plains and Buffalo see steady demand from regional corporate headquarters and mid-market technology companies expanding their post-sales teams.
Are there remote enterprise customer success jobs in New York?
Yes, and more than most fields. About 70% of enterprise customer success openings tied to New York are remote or hybrid as of September 2026, reflecting how well-suited the role is to distributed work. Strategic account management, renewal conversations, and executive business reviews are all conducted digitally, making fully remote arrangements common, particularly at companies headquartered in New York City with distributed client bases.
How can I get hired as a enterprise customer success in New York with little or no experience?
The most realistic entry path is through a customer success associate or junior account management role at a mid-size SaaS company in New York City, where onboarding programs often train candidates from adjacent positions like sales development, technical support, or account coordination. Firms in the city's fintech and adtech sectors regularly hire from these lateral roles. Completing a recognized CSM certification and building a portfolio of client communication samples can give candidates without direct enterprise experience a competitive edge with New York hiring teams.
Where can I find and apply to enterprise customer success jobs in New York?
You can find and apply to enterprise customer success jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the employer.
See All 19 Enterprise Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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