Bilingual Customer Service Representative Jobs in New York
Bilingual customer service representative jobs in New York are concentrated in New York City, Buffalo, and Albany, where financial services, healthcare, and telecommunications firms maintain large customer-facing operations. Employers like JPMorgan Chase, Citibank, and Verizon are among the most consistent hirers for bilingual candidates across all experience levels, from entry-level associates to senior team leads. Spanish-English fluency is the most sought-after combination, with Mandarin-English and Cantonese-English bilingual skills in strong demand in NYC's financial district and borough-based healthcare networks. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 7+ Bilingual Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 7 Bilingual Customer Service Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What New York Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across New York.
- Demonstrated fluency in English and at least one additional language such as Spanish
- High school diploma or GED required, associate or bachelor's degree preferred by many New York employers
- One or more years of customer service experience in a call center or retail environment
- Proficiency with CRM platforms such as Salesforce or Zendesk used widely across New York operations
- Strong written and verbal communication skills in both languages required for all New York postings
- Ability to meet New York scheduling demands including evening, weekend, and rotating shift coverage
Bilingual Customer Service Representative Jobs in New York: Frequently Asked Questions
How do you become a bilingual customer service representative in New York?
No state-issued license is required to work as a bilingual customer service representative in New York, so the path centers on demonstrating language proficiency and customer service fundamentals. Most New York employers accept a high school diploma alongside documented bilingual ability, verified through an interview or written assessment. Completing a community college program in business communications or customer relations at institutions like CUNY or SUNY strengthens a candidate's standing with larger employers in the city and upstate markets.
Which companies hire bilingual customer service representatives in New York?
New York bilingual customer service representative roles are posted by CVS Health, Quest Diagnostics, and White Plains Hospital and others right now, based on current listings on Migrate Mate as of November 2026. New York City's density of financial institutions, insurance companies, and hospital systems means bilingual openings are consistently available across multiple industries throughout the year.
Which New York cities have the most bilingual customer service representative jobs?
Brooklyn, New York State, and Latham have the most bilingual customer service representative openings in New York. New York City dominates the distribution because of its concentration of multinational banks, insurance carriers, and large healthcare networks, while Buffalo's growing financial services sector and Albany's state agency and insurance operations drive steady demand in those markets.
Are there remote bilingual customer service representative jobs in New York?
Yes, and more than most fields, since the work is fundamentally phone- and screen-based and does not require a physical presence. About 0% of bilingual customer service representative openings tied to New York are remote or hybrid as of November 2026, reflecting how broadly this role has shifted to distributed models since large New York employers expanded their remote infrastructure. Inbound support, account management, and insurance claims roles are the most commonly posted as fully remote positions.
How can I get hired as a bilingual customer service representative in New York with little or no experience?
The most realistic entry point is applying to paid training programs at large New York call centers operated by healthcare insurers and telecommunications companies, where new hires receive structured onboarding without prior experience required. CUNY workforce development partnerships with employers like Fidelis Care and Con Edison offer placement pathways for bilingual candidates. Adjacent roles such as receptionist, cashier, or community health worker at New York City neighborhood health centers also serve as lateral moves that lead directly into bilingual customer service positions.
Where can I find and apply to bilingual customer service representative jobs in New York?
You can find and apply to bilingual customer service representative jobs in New York on Migrate Mate, which lists current openings tied to the New York market. Search the available roles, identify the ones that match your language skills and experience level, and apply directly to the positions that fit your background.
See All 7 Bilingual Customer Service Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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