Bilingual Customer Service Representative Jobs in New York
Bilingual customer service representative jobs in New York are among the most active in the country, concentrated in banking and financial services, healthcare, telecommunications, and insurance across roles from entry-level call center associate through senior customer experience specialist. The heaviest hiring is in New York City, the Bronx, and Yonkers, where employers like JPMorgan Chase, Cigna, and Verizon maintain large customer-facing operations. Spanish-English fluency is the most in-demand combination, followed by Mandarin-English and Cantonese-English, particularly in financial services and healthcare. Find a role that fits below and apply directly.
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See related jobsIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.
Language Requirements:
- Bilingual proficiency is required. We proudly support communication across 70+ languages to serve our diverse customer base.
Customer Service Representative
At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!
- Location: Onsite – Latham, NY, 12110
- $23.50/hour + up to 10% performance bonus
- $500 retention bonus at 6 months based on performance
- Hybrid opportunity after 6 months (2–3 days/week) based on performance
- Medical, dental & vision starting Day 1
- 401(k) retirement plan
- Generous paid time off
- Employee Assistance Program
Schedule Snapshot
Training (First 4 Weeks)
- Monday–Friday, 8:00 AM–5:00 PM
- Onsite in Latham, NY
- Includes two weeks of formal training and two weeks of job shadowing
- Full attendance required
After Training (First 6 Months)
- Tuesday–Saturday, 8:00 AM–5:00 PM
- Onsite in Latham, NY
After your first 6 Months
- Availability Requirement: Employees MUST be available to work any assigned 8-hour shift within our operating hours of Monday–Saturday, 8:00 AM–8:00 PM. Through the shift bidding process, you'll be scheduled for a consistent 8-hour shift within this window—not the full 12-hour span.
Based on performance, employees become eligible for:
- Shift bidding opportunities
- Hybrid work (2–3 remote days per week)
- Additional schedule options
What You’ll Do
- Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
- Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
- Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
- Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
- Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
- Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
- Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards
About PPL
Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.
Learn more: https://pplfirst.com/cdpap
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.
Language Requirements:
- Bilingual proficiency is required. We proudly support communication across 70+ languages to serve our diverse customer base.
Customer Service Representative
At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!
- Location: Onsite – Latham, NY, 12110
- $23.50/hour + up to 10% performance bonus
- $500 retention bonus at 6 months based on performance
- Hybrid opportunity after 6 months (2–3 days/week) based on performance
- Medical, dental & vision starting Day 1
- 401(k) retirement plan
- Generous paid time off
- Employee Assistance Program
Schedule Snapshot
Training (First 4 Weeks)
- Monday–Friday, 8:00 AM–5:00 PM
- Onsite in Latham, NY
- Includes two weeks of formal training and two weeks of job shadowing
- Full attendance required
After Training (First 6 Months)
- Tuesday–Saturday, 8:00 AM–5:00 PM
- Onsite in Latham, NY
After your first 6 Months
- Availability Requirement: Employees MUST be available to work any assigned 8-hour shift within our operating hours of Monday–Saturday, 8:00 AM–8:00 PM. Through the shift bidding process, you'll be scheduled for a consistent 8-hour shift within this window—not the full 12-hour span.
Based on performance, employees become eligible for:
- Shift bidding opportunities
- Hybrid work (2–3 remote days per week)
- Additional schedule options
What You’ll Do
- Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
- Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
- Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
- Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
- Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
- Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
- Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards
About PPL
Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.
Learn more: https://pplfirst.com/cdpap
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
See All 5 Bilingual Customer Service Representative Jobs in New York
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Find JobsBilingual Customer Service Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Public Partnerships2
- GEICO1
- Maximus1
- New York Life1
Top Industries Hiring
- Technology & Software3
- Consulting & Professional Services1
- Insurance1
What New York Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across New York.
- Fluency in English and at least one additional language, typically Spanish, Mandarin, or Cantonese
- High school diploma or GED required, with associate or bachelor's degree preferred for financial services roles
- Prior customer service experience in a call center, retail, or healthcare setting preferred
- Proficiency with CRM systems such as Salesforce, Zendesk, or proprietary banking platforms
- Strong written and verbal communication skills in both languages across professional contexts
- Ability to meet New York state consumer protection and data privacy compliance standards in client interactions
Bilingual Customer Service Representative Jobs in New York: Frequently Asked Questions
How do you become a bilingual customer service representative in New York?
Most bilingual customer service representative roles in New York require a high school diploma and demonstrated fluency in English plus a second language, with no state-issued license required for the general role. Financial services employers may require Series 6 or Series 63 licensing through FINRA for roles involving product explanations, while healthcare customer service positions may require HIPAA compliance training. Candidates who can document language proficiency through formal testing or prior work history move to the front of the line with New York employers.
How much do bilingual customer service representatives make in New York?
Bilingual customer service representatives in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire bilingual customer service representatives in New York?
Employers hiring bilingual customer service representatives in New York right now include Public Partnerships, GEICO, and Maximus, based on current listings on Migrate Mate as of June 2026. New York's large financial services, healthcare, and telecom sectors make it one of the most consistent states for bilingual customer service hiring year-round.
Which New York cities have the most bilingual customer service representative jobs?
The cities with the most bilingual customer service representative openings in New York are Albany, Flushing, and Latham. New York City drives the majority of demand through its concentration of multinational banks, insurance carriers, and hospital systems serving large Spanish, Mandarin, and Cantonese-speaking populations, while suburban hubs like Yonkers attract overflow hiring from employers with back-office operations outside Manhattan.
Are there remote bilingual customer service representative jobs in New York?
Yes, and more than most fields. About 40% of bilingual customer service representative openings tied to New York are remote or hybrid as of June 2026, reflecting how well phone and chat-based customer work translates to home setups. Roles in financial services and insurance tend to offer the most remote flexibility, while healthcare customer service positions more often require on-site or hybrid arrangements.
How can I get hired as a bilingual customer service representative in New York with little or no experience?
The most realistic entry path is applying directly to call center associate or customer service trainee roles at large New York employers like JPMorgan Chase, MetLife, or Northwell Health, all of which run structured onboarding programs that train new hires on systems and compliance from scratch. Lateral moves from retail, food service, or reception work are common, especially when the candidate can demonstrate bilingual communication in a professional setting. Completing a free HIPAA basics or customer service fundamentals course strengthens an application for healthcare and financial services openings.
Where can I find and apply to bilingual customer service representative jobs in New York?
You can find and apply to bilingual customer service representative jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your language skills and experience level, and apply directly to the employers posting them.
See All 5 Bilingual Customer Service Representative Jobs in New York
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