Bilingual Customer Service Representative Jobs in Illinois

We are looking for a dependable, personable, and motivated Bilingual Insurance Customer Service Representative to join our insurance agency team. This is an in-office position serving a diverse customer base, with a strong focus on providing exceptional service to our Spanish-speaking clients.

The ideal candidate is fluent in both English and Spanish and is comfortable explaining insurance policies, coverages, options, and policy changes clearly and accurately in Spanish and English.

Because this is a regulated insurance industry, the selected candidate will be required to obtain a Property & Casualty (P&C) insurance license before beginning the position. We provide and pay for the required training. The candidate is responsible for the $202 licensing examination fee, and once the candidate successfully passes the examination, the agency will reimburse the exam cost and cover the cost of obtaining the insurance license.

This is a great opportunity for someone who enjoys helping people, communicating with customers, learning about insurance, and building a long-term career in the insurance industry.

Salary Range: $15.00 - $19.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

* **Fluent in English and Spanish — both spoken and written.**

• Strong communication and customer service skills.
• Friendly, professional, patient, and comfortable working with a diverse customer base.
• Must be comfortable speaking with customers by phone and in person.
• Strong attention to detail and ability to accurately process policy changes and customer requests.
• Ability to learn insurance products, coverages, policies, and procedures.

* Must be willing and able to obtain a **Property & Casualty (P&C) insurance license before starting the position.**

• Candidate must successfully pass the required licensing examination.

* The candidate is responsible for the **$202 examination fee**. The agency will reimburse the candidate after successful completion of the examination and will pay the cost of obtaining the required insurance license.

* Must successfully pass a **background check** as required for employment in the regulated insurance industry.

• Must be authorized to work in the United States.
• Previous insurance or customer service experience is preferred but not required; we are willing to train the right candidate.

* Must be willing to work **in-office; this is not a remote position.**

• Reliable attendance, professional appearance, and a positive attitude are expected.

• Provide professional, friendly, and knowledgeable customer service to clients in both English and Spanish.
• Answer customer questions regarding insurance policies, coverages, deductibles, limits, exclusions, and policy options.

* Clearly explain insurance coverage and policy information in **fluent, understandable Spanish and English**.

• Assist customers with policy changes, updates, endorsements, vehicle changes, address changes, adding or removing drivers, and other service requests.
• Assist customers with insurance quotes and explain available coverage options.
• Identify customer needs and provide appropriate information regarding available insurance products.
• Handle incoming customer calls and assist walk-in clients professionally.
• Help customers understand their current policies and coverage.
• Communicate with insurance carriers as needed to resolve customer questions or policy issues.
• Accurately document customer interactions and policy changes in agency systems.
• Follow agency procedures, insurance regulations, and carrier requirements.
• Protect customer privacy and handle personal and insurance information responsibly.
• Build positive, long-term relationships with customers through consistent and responsive service.
• Continue developing insurance knowledge and product knowledge through training and experience.