Bilingual Customer Service Representative Jobs in Illinois
Bilingual customer service representative jobs in Illinois are concentrated in Chicago, Aurora, and Rockford, where major employers like Walgreens, Allstate, and Advocate Aurora Health maintain large customer-facing operations requiring Spanish, Polish, and Mandarin fluency. Demand is strongest in healthcare customer support, insurance claims assistance, and retail financial services, with openings at every level from entry-tier phone support to senior account resolution specialist. Chicago's multilingual population and its role as a Midwest corporate hub make Illinois one of the most active markets in the country for this role. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Bilingual Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.
Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.
This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Must be located in either Eastern or Central Time Zone.
- Strong verbal and written communication skills with a customer-focused and empathetic approach.
- Strong research, problem-solving, and analytical skills.
- Ability to navigate multiple systems, applications, and resources simultaneously.
- Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
- Ability to understand and apply established policies, procedures, and regulatory requirements.
-
Strong data entry and documentation skills.
Ability to manage multiple priorities in a fast-paced service environment. - Demonstrated accountability and ownership in researching and resolving customer inquiries.
Preferred Qualifications
- Previous customer service, call center, broker services, or health insurance experience.
- Experience supporting brokers, producers, agents, or other external business partners.
- Knowledge of Medicare products, contracting, appointments, certifications, and commissions.
- Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.
- Experience working across multiple systems in a high-volume service or processing environment.
- Proficiency with Microsoft Office applications.
- Strong organizational, research, problem-solving, and time-management skills.
Education
- High school diploma or equivalent (GED) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 12/11/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 9 Bilingual Customer Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsBilingual Customer Service Representative Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Bilingual Customer Service Representative Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
What Illinois Employers Look For
The qualifications that appear most often in bilingual customer service representative jobs across Illinois.
- Professional fluency in English and at least one additional language, verified by employer
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of customer service, call center, or client-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or proprietary systems
- Strong written and verbal communication skills in both languages across multiple channels
- Availability for variable shifts including evenings, weekends, or bilingual overflow coverage
Bilingual Customer Service Representative Jobs in Illinois: Frequently Asked Questions
How do you become a bilingual customer service representative in Illinois?
Most bilingual customer service representative roles in Illinois require a high school diploma and demonstrated fluency in a second language, with no state-issued license required for the role itself. Employers in healthcare or financial services may require role-specific onboarding certifications, such as HIPAA compliance training for hospital systems or state-registered insurance producer credentials through the Illinois Department of Insurance for certain insurance support roles. Building documented experience in customer-facing work and language proficiency through formal education or assessment strengthens any application.
Which companies hire bilingual customer service representatives in Illinois?
Companies currently hiring bilingual customer service representatives in Illinois include PLS, ECHO, and VIVA, per current listings on Migrate Mate as of November 2026. Illinois's concentration of corporate headquarters, hospital networks, and financial institutions means bilingual customer service demand is distributed across industries rather than limited to a single sector.
Which Illinois cities have the most bilingual customer service representative jobs?
Chicago, Aurora, and Illinois have the most bilingual customer service representative openings in Illinois. Chicago drives the majority of listings through its dense cluster of corporate headquarters, large hospital systems, and insurance carriers, while Aurora and Rockford contribute volume through regional call centers and healthcare providers that serve heavily Spanish-speaking communities in those corridors.
Are there remote bilingual customer service representative jobs in Illinois?
Yes, and remote availability is higher than in most fields given the desk-based, phone-and-chat nature of the work. About 100% of bilingual customer service representative openings tied to Illinois are remote or hybrid as of November 2026, reflecting ongoing employer flexibility since contact center operations transitioned during the pandemic. Fully remote roles are most common in insurance claims support, healthcare patient services, and financial account management.
How can I get hired as a bilingual customer service representative in Illinois with little or no experience?
The most realistic entry path is applying for part-time or seasonal customer support roles at large Illinois employers such as Walgreens, Advocate Aurora Health, or Allstate, which regularly recruit candidates without prior call center experience if they demonstrate strong bilingual communication skills. Adjacent roles like bilingual retail associate, patient access representative, or front-desk coordinator at Illinois community health centers count as qualifying experience. Earning a customer service certification through the Illinois workNet system, which offers free career training at community colleges, gives candidates a concrete credential that sets applications apart.
Where can I find and apply to bilingual customer service representative jobs in Illinois?
You can find and apply to bilingual customer service representative jobs in Illinois on Migrate Mate, which lists current Illinois openings across industries and experience levels. Search the listings to find roles that match your language combination, availability, and experience, then apply directly to the ones that fit.
See All 9 Bilingual Customer Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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