Customer Success Architect Jobs in Illinois

INTRODUCTION

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

LOCATION

This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, New York & San Francisco.

ABOUT THE JOB YOU'RE CONSIDERING

The Adobe Experience Platform applications architect will work with our internal business units to architect, design and oversee solution deployments leveraging the Adobe Experience Platform (RTCDP, AJO, CJA). Extensive interaction with our client and corporate infrastructure, business analysts and project and production teams is required to ensure that we meet our goal: superior client service and on-time delivery.

YOUR ROLE

This position works in concert with other members of the Adobe group as well as a wide variety of other groups responsible for creating new client solutions, streamlining and optimizing existing solutions and troubleshooting activities when necessary.

A candidate with knowledge of both marketing and technical database system / Customer Data Platform software is required.

YOUR SKILLS & EXPERIENCE

• Work with development, deployment, and production areas of the business to craft new solutions using AEP and other components of the Adobe Experience Cloud / Marketing Cloud
• Interface directly with internal teams, to address and manage client requests and communicate status - in person, via phone and/or email
• Respond to internal requests for assistance for deployed Customer Data Platform solutions within our production organization.
• Be able to understand, customize and optimize the entire Customer Data Platform process, to include new requirements, development / test, production execution, and quality control
• Capable of completing customer profile activities individually during initial stage of development prior to the full deployment of the solution to production.
• Document the solution and train our client's staff and other staff to perform the AEP execution role
• 10+ years of relevant professional experience and a Bachelor Degree in a relevant area; or without a degree, three additional years of relevant professional experience in Customer Data Platform solutions (13+ years in total)
• Strong knowledge in defining Personalization strategies for customers
• Completed Adobe Developer and Architect Training ('badge') in Adobe Experience Platform (AEP)
• Minimum of one end-to-end implementation of AEP
• Experience in designing XDM Individual Profile and XDM Experience Events in AEP schemas
• Experience migrating customer profiles from legacy systems to AEP.
• Understanding of performance optimization and scalability in AEP.
• Thorough understanding of Adobe Security model with understanding of SSO.
• Knowledge of various AEM components like MSM, Mobile, I18N, Tagging, Translation, Search etc.
• Technical Knowledge of other Customer Data Platform solutions such as Salesforce CDP, Bloomreach, or Informatica Customer 360
• Adobe Experience Platform (AEP) Architect Certified Professional, Expert, or Master level desired, or able to achieve Certification within the next six months
• Technical experience with other solutions within the Adobe Experience Cloud / Adobe Marketing Cloud such as Target, Audience Manager, Analytics, Campaign and AEM
• Experience identifying and documenting functional and technical requirements.
• Experience identifying non-functional requirements (NFRs) and recommending overall solution design.
• Experience creating solutions and presenting to senior-level customers.
• Detail-oriented and organized - able to balance changing workload
• Excellent verbal communication and comprehension skills

Experience in the following a big plus:

• SQL Server / Netezza/ Oracle or higher knowledge
• PL/SQL for data analysis
• J2EE platforms and solutions (Windows, Unix, Weblogic, Websphere)
• Knowledge of LDAP/Active Directory

COMPENSATION

• The base compensation range for this role in the posted location is: $73,150 - $174,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

BENEFITS

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

DISCLAIMERS

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.