Customer Service Representative Jobs in Indiana
Customer Service Representative jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Bloomington, where call centers, insurance carriers, and healthcare networks generate steady demand for both in-person and remote-capable roles. Companies with a durable Indiana presence include Salesforce, Eli Lilly, and Anthem Blue Cross Blue Shield, all of which maintain large customer-facing operations in the state. The most in-demand specialties are healthcare customer support, financial services account management, and technical helpdesk assistance. Find a role that fits below and apply directly.
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Shift Availability
Time Type
ESSENTIAL DUTIES:
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
- Greets customers as they enter the area and thanks customers as they leave.
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Notifies Store Manager of any equipment failure or maintenance/supply needs.
Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses.
- Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances.
- Notifies the Store Manager of any sales, cash or inventory discrepancy.
- Follows Company and/or brand guidelines for product breakage or spoilage.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Keeps an accurate record of all shift and timekeeping paperwork.
- May take inventory of supplies and equipment.
- Attends job-related meetings (may be required to work irregular hours).
- Provides regular and predicable onsite attendance.
- Performs other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
- High school diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
- Ability to work as scheduled including arriving to work on time.
- Ability to communicate information and ideas so others will understand.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
- Ability to perform essential duties and physical functions described below.
- Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
- Exposure to occasional noise.
- Work with minimum direction and periodic supervision.
JOB DESCRIPTION ACKNOWLEDGMENT
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $15.00 to $15.50
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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See All 344+ Customer Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Service Representative Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Circle K51

- State Farm40

- State of Indiana26

- GetGo19

- R1 RCM14

Top Industries Hiring
- Insurance32
- Retail27
- Technology & Software15
- Transportation & Logistics11
- Automotive10
What Indiana Employers Look For
The qualifications that appear most often in customer service representative jobs across Indiana.
- High school diploma or GED equivalent required by most Indiana employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM software such as Salesforce or Zendesk
- Strong written and verbal communication skills in a professional setting
- Ability to handle high call or ticket volumes while maintaining accuracy
- Familiarity with HIPAA compliance practices for healthcare-sector roles
Customer Service Representative Jobs in Indiana: Frequently Asked Questions
How do you become a customer service representative in Indiana?
Most customer service representative roles in Indiana require a high school diploma or equivalent, though associate or bachelor's degrees improve access to roles in healthcare, finance, and insurance. Indiana does not require a state-issued license for general customer service work. Candidates strengthen their applications by completing industry certifications such as the HDI Customer Service Representative credential or a CompTIA certification for technical support roles, and by gaining experience through retail, hospitality, or administrative positions.
Which companies hire customer service representatives in Indiana?
Companies currently hiring customer service representatives in Indiana include Circle K, State Farm, and State of Indiana, per current listings on Migrate Mate as of July 2026. Indiana's concentration of insurance, healthcare, and logistics employers makes it a particularly active state for both full-time and contract customer service hiring year-round.
Which Indiana cities have the most customer service representative jobs?
Indianapolis, Fort Wayne, and South Bend have the most customer service representative openings in Indiana. Indianapolis drives the largest share of listings as the state's corporate and healthcare hub, home to major employers in insurance and pharmaceutical services, while Fort Wayne and smaller metros attract openings tied to regional banks, utilities, and manufacturing support centers.
Are there remote customer service representative jobs in Indiana?
Yes, and more than most fields, because customer service representative work is well suited to remote and hybrid arrangements. About 9% of customer service representative openings tied to Indiana are remote or hybrid as of July 2026, reflecting the role's phone, chat, and email-based nature. Remote opportunities are especially common in healthcare billing support, software helpdesk, and financial account servicing positions.
How can I get hired as a customer service representative in Indiana with little or no experience?
The most realistic entry path is applying to retail banking, insurance, or healthcare front-desk roles, which Indiana employers routinely use as on-ramps for full customer service positions. Large Indiana-based organizations such as Indiana University Health and OneAmerica Financial hire entry-level customer service associates and provide paid training. A completed HDI or Salesforce Trailhead certification signals readiness to hiring managers and gives candidates without a formal service history a concrete credential to list.
Where can I find and apply to customer service representative jobs in Indiana?
You can find and apply to customer service representative jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
See All 344+ Customer Service Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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