Customer Support Representative Jobs in Indiana
Customer Support Representative jobs in Indiana are steady and in demand, concentrated in financial services, insurance, healthcare administration, and retail, with openings at every level from entry-level agent to senior specialist and team lead. Indianapolis anchors the market, followed by Fort Wayne and Bloomington, where employers like Salesforce, Anthem, and Eli Lilly maintain large customer-facing operations. The most in-demand specialties are technical support, healthcare billing support, and financial customer service. Find a role that fits below and apply directly.
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See related jobsCUSTOMER SERVICE REPRESENTATIVE & SALES SUPPORT
ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES:
The Customer Service Representative & Sales Support position works within a high-performing, collaborative team to provide great customer service while supporting the Sales Team and Office Manager. The job description for this position includes but is not limited to the following:
· Answer incoming phone calls
· Reply to customer inquiries and emails
· Obtain information from prospective clients. (Ex: name, contact information, type of event, location, number of guests, type of menu, date)
· Provide prospective clients with venue availability
· Process customer orders
· Provide customers with proposal/quote
· Obtain signed Catering Contract and deposit from customer
· Partners with other key departments to insure smooth execution and delivery on customer events
· Provide support and coordinate the online orders or over the phone
· Act as first point of contact for clients, vendors and delivery drivers upon their arrival at the Sales Office Door
· Generate Sales Catering Contracts
· Manage incoming/outgoing daily correspondence
· Expedite customer invoice processing
· Insure timely communication regarding any customer order changes, as a priority.
· Manage calendar for customer events
· Generate customized event materials such as signage, table numbers, labels.
· Create marketing and promotional materials through the use of certain software such as Canva
· Create room diagrams/floor plans for Event Specialist
· Manage complete customer event records
· Manage future and current calendar
· Provide admirative support for the Business Development Manager
· Assist with employee newsletter
Qualifications and Skills:
· High School diploma or equivalent (HSE).
· Manage multiple priorities and tasks, with attention to detail.
· Strong verbal and written communication skills.
· Skilled in Microsoft Office software; Art Explosion and Canva, preferred.
· Ability to learn and comprehend our menus and policies.
· Must acquire competency in Caterease Software. Will teach.
Bring a can-do attitude and sense of curiosity.
Compensation and Benefits:
· Your hourly rate will depend on your skills and experience.
· Full-time Benefits: H.R.A. (Employer-funded medical insurance premium), Paid Holidays, Earned Vacation Pay, and 401(k) with match.
· Other Benefits: Free Meals, Perfect Attendance Incentive, EAP, Referral Bonus, and Annual Awards Gala.
Schedule: Monday through Friday, from 9:00 AM to 5:00 PM.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Paid time off
Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE & SALES SUPPORT
ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES:
The Customer Service Representative & Sales Support position works within a high-performing, collaborative team to provide great customer service while supporting the Sales Team and Office Manager. The job description for this position includes but is not limited to the following:
· Answer incoming phone calls
· Reply to customer inquiries and emails
· Obtain information from prospective clients. (Ex: name, contact information, type of event, location, number of guests, type of menu, date)
· Provide prospective clients with venue availability
· Process customer orders
· Provide customers with proposal/quote
· Obtain signed Catering Contract and deposit from customer
· Partners with other key departments to insure smooth execution and delivery on customer events
· Provide support and coordinate the online orders or over the phone
· Act as first point of contact for clients, vendors and delivery drivers upon their arrival at the Sales Office Door
· Generate Sales Catering Contracts
· Manage incoming/outgoing daily correspondence
· Expedite customer invoice processing
· Insure timely communication regarding any customer order changes, as a priority.
· Manage calendar for customer events
· Generate customized event materials such as signage, table numbers, labels.
· Create marketing and promotional materials through the use of certain software such as Canva
· Create room diagrams/floor plans for Event Specialist
· Manage complete customer event records
· Manage future and current calendar
· Provide admirative support for the Business Development Manager
· Assist with employee newsletter
Qualifications and Skills:
· High School diploma or equivalent (HSE).
· Manage multiple priorities and tasks, with attention to detail.
· Strong verbal and written communication skills.
· Skilled in Microsoft Office software; Art Explosion and Canva, preferred.
· Ability to learn and comprehend our menus and policies.
· Must acquire competency in Caterease Software. Will teach.
Bring a can-do attitude and sense of curiosity.
Compensation and Benefits:
· Your hourly rate will depend on your skills and experience.
· Full-time Benefits: H.R.A. (Employer-funded medical insurance premium), Paid Holidays, Earned Vacation Pay, and 401(k) with match.
· Other Benefits: Free Meals, Perfect Attendance Incentive, EAP, Referral Bonus, and Annual Awards Gala.
Schedule: Monday through Friday, from 9:00 AM to 5:00 PM.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Paid time off
Work Location: In person
See All 5 Customer Support Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Support Representative Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Support Representative Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in customer support representative jobs across Indiana.
- High school diploma or GED required by most Indiana employers for all levels
- One or more years of customer-facing experience in retail, call center, or office settings
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills across phone, email, and chat channels
- Ability to meet quality and productivity metrics in a monitored, fast-paced environment
- Familiarity with HIPAA or financial data privacy standards for healthcare and finance roles
Customer Support Representative Jobs in Indiana: Frequently Asked Questions
How do you become a customer support representative in Indiana?
Customer support representative roles in Indiana require no state-issued license or exam, so the path starts with a high school diploma or equivalent and a demonstrated ability to communicate clearly and handle customer needs. Most Indiana employers in healthcare, insurance, and finance look for candidates who have completed some post-secondary coursework or a short customer service certificate program. Building experience in retail, call center, or administrative roles in Indiana is the most direct route to landing a full-time position.
Which companies hire customer support representatives in Indiana?
Employers hiring customer support representatives in Indiana right now include ADM, KYB, and isolved, based on current listings on Migrate Mate as of November 2026. Indiana's large insurance carriers, healthcare systems, and fintech firms are among the most consistent sources of customer support hiring across the state.
Which Indiana cities have the most customer support representative jobs?
Elwood, Fremont, and Greenwood have the most customer support representative openings in Indiana. Indianapolis drives the largest share of listings because it is home to major insurance, healthcare, and technology employers, while Fort Wayne and Bloomington generate steady openings through regional healthcare systems, financial services firms, and the university-adjacent business community in the Bloomington area.
Are there remote customer support representative jobs in Indiana?
Yes, and more than most fields, because customer support work is well suited to remote and hybrid arrangements. About 50% of customer support representative openings tied to Indiana are remote or hybrid as of November 2026, reflecting how broadly Indiana employers have adopted flexible staffing since the shift to digital service channels. Technical support and financial customer service roles tend to carry the highest share of fully remote options.
How can I get hired as a customer support representative in Indiana with little or no experience?
The most realistic entry path is applying directly to call center or customer service associate roles at Indiana-based insurance carriers, large hospital networks, or retail operations, which routinely onboard candidates with no prior experience and provide structured training. Anthem and major Indianapolis-area health systems run onboarding cohorts for new associates, and retail employers across the state frequently promote from within. A short customer service or business communication certificate from an Indiana community college gives candidates a concrete credential that helps them stand out against equally inexperienced applicants.
Where can I find and apply to customer support representative jobs in Indiana?
You can find and apply to customer support representative jobs in Indiana on Migrate Mate, which lists current Indiana openings. Find roles that fit your experience and location, then apply directly to each one.
See All 5 Customer Support Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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