Customer Service Lead Jobs in Indiana

Customer Service Lead jobs in Indiana concentrate in retail, financial services, healthcare administration, and logistics, with strong demand at both team lead and senior supervisor levels across a competitive Midwestern job market. Indianapolis, Fort Wayne, and Evansville account for the largest share of openings, where established employers like Eli Lilly, Salesforce Indiana, and OneAmerica regularly staff customer service lead roles. The most in-demand specialties are escalation management, contact center team leadership, and omnichannel support coordination. See the openings below and apply to the ones that match your experience.

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Overview

Open roles9
Top employerCircle K
Top cityGoshen, IN
Cities hiring9
Top credentialHigh school diploma or GED
Companies hiring6

Showing 5 of 9+ Customer Service Lead jobs

Lead Customer Service Representative
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Added 4d ago
Lead Customer Service Representative
Circle K
Anderson, Indiana
Business Strategy
Product Management
Project & Program Management
Project Management
$16 - $16.5/hr
High school diploma or GED
10,000+

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Lead Customer Service Representative
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Added 1w ago
Lead Customer Service Representative
Circle K
Frankton, Indiana
Business Operations
Customer Service
Project Management
$16 - $16.5/hr
High school diploma or GED
10,000+

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Customer Service Department Lead
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Added 1w ago
Customer Service Department Lead
Meijer
Zionsville, Indiana
Customer Service
Customer Success
Customer Support
10,000+

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Customer Service Representative - Patient Registration Team Lead
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Added 1w ago
Customer Service Representative - Patient Registration Team Lead
R1 RCM
Indianapolis, Indiana
Healthcare Administration
Maintenance & Repair
Patient Services & Wellbeing
$20 - $32.11/hr
High school diploma or GED
10,000+

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Lead Customer Service Representative
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Added 2w ago
Lead Customer Service Representative
Circle K
Huntertown, Indiana
Account Management
Customer Service
Customer Support
$16.5 - $17/hr
High school diploma or GED
10,000+

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See All 9 Customer Service Lead Jobs in Indiana

Find roles in Indiana that match your experience and apply in just a few clicks.

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Customer Service Lead Jobs by City in Indiana

Where Indiana roles are concentrated, by current openings.

Goshen
1 job
Portage
1 job
Anderson
1 job
Frankton
1 job
Mishawaka
1 job
Huntertown
1 job
Plainfield
1 job
Zionsville
1 job
Indianapolis
1 job

Customer Service Lead Job Market in Indiana

A snapshot from current Indiana openings, updated as new roles post.

Who's Hiring

Circle K3 open roles
SpartanNash2 open roles
Meijer1 open role

What Indiana Employers Look For

The qualifications that appear most often in customer service lead jobs across Indiana.

  • Two or more years of customer service experience with at least one year in a supervisory or lead role
  • Demonstrated ability to coach, mentor, and performance-manage a team of customer service representatives
  • Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
  • Strong written and verbal communication skills for escalation handling and cross-department coordination
  • Experience with quality assurance monitoring, call scoring, or customer satisfaction metric reporting
  • High school diploma required, with many Indiana employers preferring an associate or bachelor's degree

Customer Service Lead Jobs in Indiana: Frequently Asked Questions

How do you become a customer service lead in Indiana?

Most Indiana employers require several years of front-line customer service experience before promoting to a lead role, with no state-issued license or registration required for the position. The typical path starts in a representative or specialist role at an Indiana contact center, retail operation, or financial services firm, then moves into lead status after demonstrating consistent performance and team support skills. Earning a certification such as a Customer Service Professional credential strengthens candidacy for competitive postings.

Which companies hire customer service leads in Indiana?

Employers hiring customer service leads in Indiana right now include Circle K, SpartanNash, and Meijer, based on current listings on Migrate Mate as of November 2026. Indiana's concentration of insurance, healthcare, and logistics headquarters means consistent lead-level openings beyond seasonal retail cycles.

Which Indiana cities have the most customer service lead jobs?

Goshen, Portage, and Anderson have the most customer service lead openings in Indiana. Indianapolis drives the largest share due to its headquarters density in insurance, health systems, and financial services, while Fort Wayne and Evansville generate steady openings through regional distribution centers, credit unions, and multi-site retail operations anchored in those metros.

How can I get hired as a customer service lead in Indiana with little or no experience?

The most realistic entry path is landing a front-line representative role at one of Indiana's large contact centers or retail operations, then moving into a lead position within one to two years by volunteering for training, floor support, or peer-mentorship duties. Large Indiana employers in insurance and healthcare administration often run internal development programs that fast-track high performers from representative to lead without requiring outside credentials. Earning a Customer Service Professional certification and building familiarity with a major CRM platform gives candidates without prior supervisory titles a concrete edge in applications.

Where can I find and apply to customer service lead jobs in Indiana?

You can find and apply to customer service lead jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the listings, find roles that fit your background and preferred location, and apply directly to the ones that match.

See All 9 Customer Service Lead Jobs in Indiana

Find roles in Indiana that match your experience and apply in just a few clicks.

Find Customer Service Lead Jobs