Customer Service Lead Jobs in Indiana
Customer Service Lead jobs in Indiana concentrate in retail, financial services, healthcare administration, and logistics, with strong demand at both team lead and senior supervisor levels across a competitive Midwestern job market. Indianapolis, Fort Wayne, and Evansville account for the largest share of openings, where established employers like Eli Lilly, Salesforce Indiana, and OneAmerica regularly staff customer service lead roles. The most in-demand specialties are escalation management, contact center team leadership, and omnichannel support coordination. See the openings below and apply to the ones that match your experience.
Find Customer Service Lead JobsOverview
Showing 5 of 12+ Customer Service Lead jobs
Location: Ascension St. Vincent Indianapolis Emergency Department
Shift: 6:00 AM - 6:00 PM, 3 - 12 hour shifts per week including weekends and holidays.
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
Why You’ll Love This Job
- Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
- Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
- Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
- Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You’ll Do Day-to-Day
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Requirements:
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Take the Next Step in Your Career
If you’re a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.
Join R1 and be part of a team that’s transforming healthcare—one patient experience at a time. Apply today!
Location:
Shift:
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
Why You’ll Love This Job
- Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
- Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
- Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
- Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You’ll Do Day-to-Day
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Requirements:
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Take the Next Step in Your Career
If you’re a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.
Join R1 and be part of a team that’s transforming healthcare—one patient experience at a time. Apply today!
For this US-based position, the base pay range is $20.94 - $28.87 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Location: Ascension St. Vincent Indianapolis Emergency Department
Shift: 6:00 AM - 6:00 PM, 3 - 12 hour shifts per week including weekends and holidays.
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
Why You’ll Love This Job
- Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
- Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
- Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
- Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You’ll Do Day-to-Day
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Requirements:
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Take the Next Step in Your Career
If you’re a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.
Join R1 and be part of a team that’s transforming healthcare—one patient experience at a time. Apply today!
Location:
Shift:
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
Why You’ll Love This Job
- Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
- Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
- Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
- Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You’ll Do Day-to-Day
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Requirements:
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Take the Next Step in Your Career
If you’re a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.
Join R1 and be part of a team that’s transforming healthcare—one patient experience at a time. Apply today!
For this US-based position, the base pay range is $20.94 - $28.87 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
See All 12 Customer Service Lead Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Service Lead Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in customer service lead jobs across Indiana.
- Two or more years of customer service experience with at least one year in a supervisory or lead role
- Demonstrated ability to coach, mentor, and performance-manage a team of customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- Experience with quality assurance monitoring, call scoring, or customer satisfaction metric reporting
- High school diploma required, with many Indiana employers preferring an associate or bachelor's degree
Customer Service Lead Jobs in Indiana: Frequently Asked Questions
How do you become a customer service lead in Indiana?
Most Indiana employers require several years of front-line customer service experience before promoting to a lead role, with no state-issued license or registration required for the position. The typical path starts in a representative or specialist role at an Indiana contact center, retail operation, or financial services firm, then moves into lead status after demonstrating consistent performance and team support skills. Earning a certification such as a Customer Service Professional credential strengthens candidacy for competitive postings.
Which companies hire customer service leads in Indiana?
Employers hiring customer service leads in Indiana right now include Circle K, SpartanNash, and Meijer, based on current listings on Migrate Mate as of September 2026. Indiana's concentration of insurance, healthcare, and logistics headquarters means consistent lead-level openings beyond seasonal retail cycles.
Which Indiana cities have the most customer service lead jobs?
Goshen, Granger, and Portage have the most customer service lead openings in Indiana. Indianapolis drives the largest share due to its headquarters density in insurance, health systems, and financial services, while Fort Wayne and Evansville generate steady openings through regional distribution centers, credit unions, and multi-site retail operations anchored in those metros.
Are there remote customer service lead jobs in Indiana?
Yes, and they are more common than in most supervisory roles because customer service lead work is fundamentally communication-based and translates well to distributed team management. About 0% of customer service lead openings tied to Indiana are remote or hybrid as of September 2026, reflecting strong adoption among Indiana's insurance carriers and technology-enabled contact centers. Roles focused on workforce scheduling, escalation oversight, and quality assurance tend to be the most remote-eligible.
How can I get hired as a customer service lead in Indiana with little or no experience?
The most realistic entry path is landing a front-line representative role at one of Indiana's large contact centers or retail operations, then moving into a lead position within one to two years by volunteering for training, floor support, or peer-mentorship duties. Large Indiana employers in insurance and healthcare administration often run internal development programs that fast-track high performers from representative to lead without requiring outside credentials. Earning a Customer Service Professional certification and building familiarity with a major CRM platform gives candidates without prior supervisory titles a concrete edge in applications.
Where can I find and apply to customer service lead jobs in Indiana?
You can find and apply to customer service lead jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the listings, find roles that fit your background and preferred location, and apply directly to the ones that match.
See All 12 Customer Service Lead Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs