Customer Service Lead Jobs in Indiana
Customer Service Lead jobs in Indiana concentrate in retail, financial services, healthcare administration, and logistics, with strong demand at both team lead and senior supervisor levels across a competitive Midwestern job market. Indianapolis, Fort Wayne, and Evansville account for the largest share of openings, where established employers like Eli Lilly, Salesforce Indiana, and OneAmerica regularly staff customer service lead roles. The most in-demand specialties are escalation management, contact center team leadership, and omnichannel support coordination. See the openings below and apply to the ones that match your experience.
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Shift Availability
Time Type
ESSENTIAL DUTIES:
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
- Greets customers as they enter the area and thanks customers as they leave.
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Contacts maintenance for repair when needed.
Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
- Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
- May receive and sign vendor deliveries and verify quality and quantity of product.
- Follows Company and/or brand guidelines for product breakage or spoilage.
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
- Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
- Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
- Assists with counseling of employees and provides feedback to help employees improve performance.
- May provide direction for managing the fast food service area of the store.
- Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
- Keeps and ensures all employees keep accurate time keeping records.
- May take inventory of supplies and equipment.
- Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
- Complete daily store reports and other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
- High school diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to work with the equipment, tools and materials listed above.
- Ability to work as scheduled including arriving to work on time.
- Ability to communicate information and ideas so others will understand.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
- Ability to perform essential duties and physical functions described below.
- Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
- Exposure to occasional noise.
- Work with minimum direction and periodic supervision.
JOB DESCRIPTION ACKNOWLEDGMENT
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $16.00 to $16.50
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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See All 9 Customer Service Lead Jobs in Indiana
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Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Service Lead Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring



What Indiana Employers Look For
The qualifications that appear most often in customer service lead jobs across Indiana.
- Two or more years of customer service experience with at least one year in a supervisory or lead role
- Demonstrated ability to coach, mentor, and performance-manage a team of customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- Experience with quality assurance monitoring, call scoring, or customer satisfaction metric reporting
- High school diploma required, with many Indiana employers preferring an associate or bachelor's degree
Customer Service Lead Jobs in Indiana: Frequently Asked Questions
How do you become a customer service lead in Indiana?
Most Indiana employers require several years of front-line customer service experience before promoting to a lead role, with no state-issued license or registration required for the position. The typical path starts in a representative or specialist role at an Indiana contact center, retail operation, or financial services firm, then moves into lead status after demonstrating consistent performance and team support skills. Earning a certification such as a Customer Service Professional credential strengthens candidacy for competitive postings.
Which companies hire customer service leads in Indiana?
Employers hiring customer service leads in Indiana right now include Circle K, SpartanNash, and Meijer, based on current listings on Migrate Mate as of November 2026. Indiana's concentration of insurance, healthcare, and logistics headquarters means consistent lead-level openings beyond seasonal retail cycles.
Which Indiana cities have the most customer service lead jobs?
Goshen, Portage, and Anderson have the most customer service lead openings in Indiana. Indianapolis drives the largest share due to its headquarters density in insurance, health systems, and financial services, while Fort Wayne and Evansville generate steady openings through regional distribution centers, credit unions, and multi-site retail operations anchored in those metros.
How can I get hired as a customer service lead in Indiana with little or no experience?
The most realistic entry path is landing a front-line representative role at one of Indiana's large contact centers or retail operations, then moving into a lead position within one to two years by volunteering for training, floor support, or peer-mentorship duties. Large Indiana employers in insurance and healthcare administration often run internal development programs that fast-track high performers from representative to lead without requiring outside credentials. Earning a Customer Service Professional certification and building familiarity with a major CRM platform gives candidates without prior supervisory titles a concrete edge in applications.
Where can I find and apply to customer service lead jobs in Indiana?
You can find and apply to customer service lead jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the listings, find roles that fit your background and preferred location, and apply directly to the ones that match.
See All 9 Customer Service Lead Jobs in Indiana
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