Customer Service Lead Jobs in Indiana
Customer Service Lead jobs in Indiana concentrate in retail, financial services, healthcare administration, and logistics, with strong demand at both team lead and senior supervisor levels across a competitive Midwestern job market. Indianapolis, Fort Wayne, and Evansville account for the largest share of openings, where established employers like Eli Lilly, Salesforce Indiana, and OneAmerica regularly staff customer service lead roles. The most in-demand specialties are escalation management, contact center team leadership, and omnichannel support coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 8+ Customer Service Lead jobs
Kendallville, IN, US, 46755
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Role Overview:
The Customer Service Representative 2 is charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.
This position will serve at the Kendallville, Indiana, BMV branch office. Branch hours are:
- Monday - Friday: 9:00 am - 5:00 pm
- Saturday - Sunday: Closed
Salary:
The salary for this position traditionally starts at $31,668.00 ($16.24 hourly) but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
- Administer skills tests and evaluate driving skills.
- Assist customers with vehicle/watercraft titles and registration needs.
- Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
- Attend training classes and/or take certification tests as required.
- Maintain privacy of customers and all related records.
- Substitute for Customer Service Representatives as needed.
- Assist with daily opening and closing procedures.
- Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
- Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
- Communicate to the proper chain of command any equipment failures requiring service.
- Ensure training, development, and mentoring of CSRs.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Required:
- High school diploma or equivalent.
- Must be 21 years of age or older.
- Must possess a valid State of Indiana driver's license for at least the preceding 12-month period.
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
Additional qualifications:
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Must be familiar with the operations of all types of motor vehicles.
- Working knowledge of Indiana driving laws.
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow.
- Ability to manage people, experienced in managing people/teams.
- Ability to successfully address customer concerns.
- Ability to identify problems and recommend creative solutions.
- Ability to utilize good judgment.
- Ability to apply fundamental cash management and accounting principles.
- Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
- Ability to multi-task in a fast-paced environment.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required, and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Kendallville, IN, US, 46755
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Role Overview:
The Customer Service Representative 2 is charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.
This position will serve at the Kendallville, Indiana, BMV branch office. Branch hours are:
- Monday - Friday: 9:00 am - 5:00 pm
- Saturday - Sunday: Closed
Salary:
The salary for this position traditionally starts at $31,668.00 ($16.24 hourly) but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
- Administer skills tests and evaluate driving skills.
- Assist customers with vehicle/watercraft titles and registration needs.
- Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
- Attend training classes and/or take certification tests as required.
- Maintain privacy of customers and all related records.
- Substitute for Customer Service Representatives as needed.
- Assist with daily opening and closing procedures.
- Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
- Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
- Communicate to the proper chain of command any equipment failures requiring service.
- Ensure training, development, and mentoring of CSRs.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Required:
- High school diploma or equivalent.
- Must be 21 years of age or older.
- Must possess a valid State of Indiana driver's license for at least the preceding 12-month period.
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
Additional qualifications:
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Must be familiar with the operations of all types of motor vehicles.
- Working knowledge of Indiana driving laws.
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow.
- Ability to manage people, experienced in managing people/teams.
- Ability to successfully address customer concerns.
- Ability to identify problems and recommend creative solutions.
- Ability to utilize good judgment.
- Ability to apply fundamental cash management and accounting principles.
- Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
- Ability to multi-task in a fast-paced environment.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required, and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
See All 8 Customer Service Lead Jobs in Indiana
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Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Service Lead Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in customer service lead jobs across Indiana.
- Two or more years of customer service experience with at least one year in a supervisory or lead role
- Demonstrated ability to coach, mentor, and performance-manage a team of customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- Experience with quality assurance monitoring, call scoring, or customer satisfaction metric reporting
- High school diploma required, with many Indiana employers preferring an associate or bachelor's degree
Customer Service Lead Jobs in Indiana: Frequently Asked Questions
How do you become a customer service lead in Indiana?
Most Indiana employers require several years of front-line customer service experience before promoting to a lead role, with no state-issued license or registration required for the position. The typical path starts in a representative or specialist role at an Indiana contact center, retail operation, or financial services firm, then moves into lead status after demonstrating consistent performance and team support skills. Earning a certification such as a Customer Service Professional credential strengthens candidacy for competitive postings.
Which companies hire customer service leads in Indiana?
Employers hiring customer service leads in Indiana right now include Circle K, Destination Pet, and Pep Boys, based on current listings on Migrate Mate as of July 2026. Indiana's concentration of insurance, healthcare, and logistics headquarters means consistent lead-level openings beyond seasonal retail cycles.
Which Indiana cities have the most customer service lead jobs?
Fishers, Columbus, and Brownsburg have the most customer service lead openings in Indiana. Indianapolis drives the largest share due to its headquarters density in insurance, health systems, and financial services, while Fort Wayne and Evansville generate steady openings through regional distribution centers, credit unions, and multi-site retail operations anchored in those metros.
Are there remote customer service lead jobs in Indiana?
Yes, and they are more common than in most supervisory roles because customer service lead work is fundamentally communication-based and translates well to distributed team management. About 0% of customer service lead openings tied to Indiana are remote or hybrid as of July 2026, reflecting strong adoption among Indiana's insurance carriers and technology-enabled contact centers. Roles focused on workforce scheduling, escalation oversight, and quality assurance tend to be the most remote-eligible.
How can I get hired as a customer service lead in Indiana with little or no experience?
The most realistic entry path is landing a front-line representative role at one of Indiana's large contact centers or retail operations, then moving into a lead position within one to two years by volunteering for training, floor support, or peer-mentorship duties. Large Indiana employers in insurance and healthcare administration often run internal development programs that fast-track high performers from representative to lead without requiring outside credentials. Earning a Customer Service Professional certification and building familiarity with a major CRM platform gives candidates without prior supervisory titles a concrete edge in applications.
Where can I find and apply to customer service lead jobs in Indiana?
You can find and apply to customer service lead jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the listings, find roles that fit your background and preferred location, and apply directly to the ones that match.
See All 8 Customer Service Lead Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs