Customer Success Consultant Jobs in Indiana
Customer Success Consultant jobs in Indiana are steadily active, with consistent demand from the state's growing SaaS, health technology, and financial services sectors at levels from entry-level associate to senior consultant. Indianapolis anchors the market, followed by Fort Wayne and Carmel, where companies like Salesforce, Cummins, and OneAmerica maintain significant operations and ongoing customer-facing hiring needs. The most in-demand specialties are onboarding and implementation consulting, enterprise account management, and CRM-driven retention strategy. Find a role that fits below and apply directly.
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Showing 5 of 39+ Customer Success Consultant jobs
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.
Who you are:
- (Required) You have 4+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or similar operational roles supporting SaaS organizations.
- (Required) You have a strong understanding of Salesforce architecture, reporting, automation, and customer lifecycle management.
- (Required) You have experience supporting renewal forecasting, customer retention reporting, and recurring revenue operations.
- You have experience with Salesforce CPQ and Conga to support customer renewals, contracts, and quoting processes.
- You have experience implementing or administering Customer Success platforms such as ChurnZero, Gainsight, Totango, Planhat, or similar technologies.
- You are comfortable translating business needs into scalable operational processes and system enhancements.
- You enjoy identifying operational friction and building repeatable solutions that improve customer outcomes.
- You have strong analytical skills and enjoy building dashboards that help leaders make informed decisions.
- You are comfortable partnering across Customer Success, Sales, Finance, Revenue Operations, Marketing, Product, and Engineering.
- You believe strong documentation, governance, and process design are critical to long-term scalability.
- You are curious about emerging GTM and AI technologies and enjoy evaluating new processes that can enhance team productivity.
What you'll do:
- Own the ongoing optimization of EverTrue's Customer Success technology ecosystem through process improvement, automation, and operational excellence.
- Partner with Customer Success Leadership to improve customer lifecycle processes from onboarding through renewal and expansion.
- Support the implementation of ChurnZero by partnering with internal stakeholders and implementation consultants on requirements gathering, configuration, testing, rollout, and user adoption.
- Become the long-term business owner and administrator of ChurnZero following implementation.
- Build and maintain customer health scores, playbooks, lifecycle journeys, alerts, automation, and reporting within ChurnZero.
- Manage renewal forecasting processes, pipeline hygiene, and executive reporting to improve forecast accuracy.
- Support Salesforce administration related to Customer Success processes, renewals, customer lifecycle management, and account health.
- Partner with Revenue Operations to optimize Salesforce, CPQ, and Conga workflows supporting customer renewals and contract management.
- Build dashboards and reporting focused on customer health, retention, churn risk, renewals, expansion opportunities, product adoption, and operational performance.
- Identify workflow inefficiencies and implement scalable process improvements that reduce manual work and improve team productivity.
- Ensure data integrity across Salesforce, ChurnZero, CPQ, Conga, and supporting business systems.
- Document business processes, system configurations, and operational workflows to support long-term scalability and organizational knowledge.
Why You'll Love to Join Our Team:
We offer a comprehensive package designed to support your success, growth, and well-being.
- Compensation and Core Benefits:
- A base salary range of $105K - $115K.
- A 2.5% bonus plan based on company performance.
- We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical, dental, and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.
Who you are:
- (Required) You have 4+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or similar operational roles supporting SaaS organizations.
- (Required) You have a strong understanding of Salesforce architecture, reporting, automation, and customer lifecycle management.
- (Required) You have experience supporting renewal forecasting, customer retention reporting, and recurring revenue operations.
- You have experience with Salesforce CPQ and Conga to support customer renewals, contracts, and quoting processes.
- You have experience implementing or administering Customer Success platforms such as ChurnZero, Gainsight, Totango, Planhat, or similar technologies.
- You are comfortable translating business needs into scalable operational processes and system enhancements.
- You enjoy identifying operational friction and building repeatable solutions that improve customer outcomes.
- You have strong analytical skills and enjoy building dashboards that help leaders make informed decisions.
- You are comfortable partnering across Customer Success, Sales, Finance, Revenue Operations, Marketing, Product, and Engineering.
- You believe strong documentation, governance, and process design are critical to long-term scalability.
- You are curious about emerging GTM and AI technologies and enjoy evaluating new processes that can enhance team productivity.
What you'll do:
- Own the ongoing optimization of EverTrue's Customer Success technology ecosystem through process improvement, automation, and operational excellence.
- Partner with Customer Success Leadership to improve customer lifecycle processes from onboarding through renewal and expansion.
- Support the implementation of ChurnZero by partnering with internal stakeholders and implementation consultants on requirements gathering, configuration, testing, rollout, and user adoption.
- Become the long-term business owner and administrator of ChurnZero following implementation.
- Build and maintain customer health scores, playbooks, lifecycle journeys, alerts, automation, and reporting within ChurnZero.
- Manage renewal forecasting processes, pipeline hygiene, and executive reporting to improve forecast accuracy.
- Support Salesforce administration related to Customer Success processes, renewals, customer lifecycle management, and account health.
- Partner with Revenue Operations to optimize Salesforce, CPQ, and Conga workflows supporting customer renewals and contract management.
- Build dashboards and reporting focused on customer health, retention, churn risk, renewals, expansion opportunities, product adoption, and operational performance.
- Identify workflow inefficiencies and implement scalable process improvements that reduce manual work and improve team productivity.
- Ensure data integrity across Salesforce, ChurnZero, CPQ, Conga, and supporting business systems.
- Document business processes, system configurations, and operational workflows to support long-term scalability and organizational knowledge.
Why You'll Love to Join Our Team:
We offer a comprehensive package designed to support your success, growth, and well-being.
- Compensation and Core Benefits:
- A base salary range of $105K - $115K.
- A 2.5% bonus plan based on company performance.
- We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical, dental, and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.
See All 39 Customer Success Consultant Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Success Consultant Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Success Consultant Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Salesforce5
- Environmental Resources Management3
- Nokia2
- Genesys2
- PubMatic2
Top Industries Hiring
- Technology & Software6
- Manufacturing4
- Consulting & Professional Services3
- Education2
- Media & Entertainment2
What Indiana Employers Look For
The qualifications that appear most often in customer success consultant jobs across Indiana.
- Bachelor's degree in business, communications, or a related field preferred by most Indiana employers
- One to three years of experience in customer success, account management, or client services
- Hands-on proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Strong written and verbal communication skills for executive-level client interaction
- Familiarity with SaaS product adoption cycles or subscription-based business models
Customer Success Consultant Jobs in Indiana: Frequently Asked Questions
How do you become a customer success consultant in Indiana?
Customer success consulting in Indiana requires no state-issued license or certification, so the path runs through education and experience. Most Indiana employers expect a bachelor's degree in business, marketing, communications, or a related field. Candidates who add a recognized credential such as the Certified Customer Success Manager designation strengthen their profile. From there, the typical entry point is a customer support, account coordinator, or sales development role at an Indiana-based tech, insurance, or healthcare company before moving into a dedicated consultant position.
How much do customer success consultants make in Indiana?
Customer success consultants in Indiana earn a median of about $63,960 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $37,320 for the lowest 10% to over $124,000 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success consultants in Indiana?
Employers hiring customer success consultants in Indiana right now include Salesforce, Environmental Resources Management, and Nokia, based on current listings on Migrate Mate as of July 2026. Indiana's concentration of health technology firms, insurance carriers, and enterprise software companies in the Indianapolis metro means sustained and recurring demand for this role throughout the year.
Which Indiana cities have the most customer success consultant jobs?
The cities with the most customer success consultant openings in Indiana are Indianapolis, Indiana, and Fort Wayne. Indianapolis dominates the distribution because it serves as the corporate headquarters for major insurance, fintech, and health IT employers, while Fort Wayne and Carmel draw demand from regional manufacturing technology vendors and financial services firms that maintain substantial client-facing teams in the northern and suburban Indianapolis corridors.
Are there remote customer success consultant jobs in Indiana?
Yes, and more than most fields. Customer success consulting is a desk-based, relationship-driven role that translates well to remote and hybrid arrangements. About 61% of customer success consultant openings tied to Indiana are remote or hybrid as of July 2026, reflecting how broadly Indiana employers in SaaS and health technology have embraced flexible work models. Onboarding and implementation consulting roles tend to carry the highest share of fully remote options.
How can I get hired as a customer success consultant in Indiana with little or no experience?
The most realistic entry path is through a customer support or inside sales role at an Indiana-based SaaS or insurance company, then transitioning into a junior customer success position after six to twelve months. Indianapolis-area employers in health technology and fintech frequently post associate customer success roles that are explicitly open to recent graduates. Building proficiency in Salesforce and completing a recognized customer success certification demonstrates readiness for the role and gives candidates without direct experience a concrete edge over other applicants.
Where can I find and apply to customer success consultant jobs in Indiana?
You can find and apply to customer success consultant jobs in Indiana on Migrate Mate, which lists current Indiana openings from employers actively hiring for the role. Search the listings, identify roles that match your background and target market, and apply directly to the ones that fit your experience level and preferred location or work arrangement.
See All 39 Customer Success Consultant Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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