Client Services Manager Jobs in Indiana

Job Overview

We are seeking a dynamic and organized Home Care Agency Coordinator – Client Services & Scheduling to join our dedicated team. In this vital role, you will serve as the primary point of contact for clients, caregivers, and healthcare providers, ensuring seamless coordination of home care services. Your energetic approach will help foster positive relationships, manage schedules efficiently, and uphold the highest standards of client satisfaction. This position offers an exciting opportunity to make a meaningful impact in the lives of clients by providing exceptional administrative support and service excellence.

Duties

• Manage and coordinate caregiver schedules to ensure timely and efficient delivery of home care services, adapting to changing client needs
• Serve as the main liaison between clients, caregivers, healthcare providers, and internal teams through professional phone communication and written correspondence
• Enter and maintain accurate client data within electronic health records (EHR) systems, ensuring confidentiality and compliance with healthcare regulations
• Assist with health insurance verification, third-party billing processes, and revenue cycle management to support smooth reimbursement workflows
• Provide exceptional customer service by addressing client inquiries promptly, resolving scheduling conflicts, and communicating updates clearly
• Collaborate with internal teams to facilitate effective communication regarding client care plans, service changes, and documentation requirements
• Support administrative tasks such as data entry, document management, and maintaining detailed records of all client interactions and scheduling activities

Qualifications

• Proven administrative experience within healthcare or home care settings preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication tasks
• Knowledge of managed care processes, health insurance procedures, and third-party billing practices
• Strong understanding of medical terminology and electronic health records (EHR) management systems
• Excellent organizational skills with the ability to manage multiple schedules simultaneously while maintaining attention to detail
• Exceptional customer service skills with a professional phone manner and effective internal communication abilities
• Ability to type accurately and efficiently for data entry and correspondence purposes
• Familiarity with revenue cycle management principles related to healthcare billing and reimbursements

Join us in delivering compassionate home care by ensuring our clients receive timely support from dedicated caregivers. Your enthusiasm for organization combined with your healthcare knowledge will help create a positive experience for every individual we serve.

Pay: $48,992.58 - $59,001.82 per year

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person