Client Services Manager Jobs in Georgia

Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description:

• Directs special projects for a department, school, unit, or program in Advancement and Alumni Engagement.
• Manages and helps develop the strategic planning processes and oversees progress toward achieving project goals for a specific unit.
• Develops and administers project budgets. Participates in the identification of funding sources, initiatives and strategies.
• Prepares communication documents for articles, reports, and/or presentations.
• Develops short and long term project goals and objectives.
• Represents and promotes projects at speaking engagements and with various constituencies.
• Conducts research, analyzes data and identifies and summarizes trends. Develops and prepares reports.
• Serves as a liaison with other university departments.
• May supervise staff.
• Performs related responsibilities as required.

• Manage high priority, division wide projects in support of AAE strategic goals.
• Lead, mentor, and develop team while providing direction and oversight on team priorities, workload, and professional growth.
• Oversee the team's work as product owner partners for tools and technology utilized across AAE including gathering functional requirements, facilitating technology governance, and representing users in the T&I Agile delivery processes.
• Represent the department or serve as primary contact working with other departments across the division/University.

• A bachelor's degree and five years of experience in administration, fundraising, alumni engagement, fundraising campaigns, or related experience.

• Successful candidates will have extensive experience providing operational support to multiple large-scale fundraising/engagement programs.
• They will be skilled at building and maintaining strong relationships, have advanced knowledge strategically utilizing Advancement technology, and be comfortable working in an evolving environment.
• Successful candidates will have extensive experience managing projects, budgets, and financial reports, working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, database and project management software, and CRM systems.
• Project Management Certification.
• Skills with Microsoft Excel, PowerPoint and Word.
• Proficiency in fundraising reporting and counting. Strong database technology and project management skills.
• Strong interpersonal and problem-solving skills with attention to detail, the ability to work with ambiguity, and navigate a complex work environment.
• Strong organizational, written, and verbal communication skills and possess the ability to manage multiple projects simultaneously.
• Experience leading teams, working independently as well as collaboratively to achieve goals, with a commitment to delivering exceptional customer service.
• Prior experience in administrative management, advancement, fundraising, campaign, alumni engagement, non-profit, or a university setting.
• Flexibility to accommodate changing priorities and deadlines.

Additional Details: Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.