Customer Success Specialist Jobs in Georgia

INTRODUCTION

As an Artificial Intelligence (AI) Sales Specialist, you will help us grow our AI business by building and expanding relationships with new and existing customers. In this role, you will work with customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. Business cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI solutions. You will lead day-to-day relationships with cross-functional team members and external customers, leading with empathy, while identifying ways to multiply your impact and the impact of the team as a whole to drive overall value for Google Cloud. It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

ROLE AND RESPONSIBILITIES

- Build relationships with customers as a subject matter expert and trusted advisor, managing business cycles, identifying solution use cases, and influencing long-term direction of accounts.
- Deliver against quota and achieve or exceed business and growth goals while forecasting and reporting your territory’s business.
- Work with Google accounts and cross-functional teams (e.g. Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, represent the customer, and provide excellent prospect and customer experience.
- Develop and execute account plans informed by our responsible AI framework across an assigned territory or market.
- Work with multiple customers and opportunities simultaneously, understanding each customer’s technology footprint and strategy, growth plans, business drivers, competitors, and how they can transform their business using our technologies.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a business role in the enterprise software, cloud space, or AI space.
- Experience identifying AI use cases to solve customer issues or promoting AI technology to clients.
- Experience in, or supporting the financial services industry.

PREFERRED QUALIFICATIONS

- Experience supporting long-term executive relationships, and developing new territories/accounts, while ensuring customer success, adoption and expansion.
- Experience working cross functionally (including account teams, technical leads, procurement, and legal) to inventory existing software estate, build business cases for transformation with implementation plans, and close agreements.
- Experience carrying and exceeding business goals in a business role.
- Experience prioritizing, planning, and organizing solution-based business activity within business cycles, including qualifying accounts and leveraging our partner ecosystem.
- Knowledge of market trends, products, and solutions (including foundational technical understanding) of Cloud and AI.
- Excellent discussion, problem-solving, and listening skills.

COMPENSATION

- Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
- US: $138000 - $201000 (USD) + 100% bonus target + equity + benefits

LOCATION

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Cambridge, MA, USA; Charlotte, NC, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Chicago, IL, USA.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.