Customer Success Specialist Jobs in Virginia
Customer Success Specialist jobs in Virginia are in strong demand, with steady openings concentrated in SaaS, government contracting, cybersecurity, and cloud technology sectors at levels from entry-level coordinator through senior and director roles. The busiest hiring markets are the Northern Virginia corridor, Richmond, and Virginia Beach, where companies like Leidos, Booz Allen Hamilton, and SAIC maintain large operations that rely on dedicated customer success teams. Relationship management, onboarding, and enterprise account retention are the most consistently sought specializations across the state. Find a role that fits below and apply directly.
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Showing 5 of 54+ Customer Success Specialist jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success specialist jobs across Virginia.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer-facing account management or support experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage multiple client accounts simultaneously
- Strong written and verbal communication skills for technical and executive audiences
- Experience working with SaaS products or government contractor client environments
Customer Success Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a customer success specialist in Virginia?
Customer success specialists in Virginia do not require a state-issued license or certification, but most employers expect a bachelor's degree in business, communications, marketing, or a related field. Building experience in customer support, account management, or inside sales is the most common path into the role. Earning a vendor-neutral certification such as the SuccessHACKER CSM certification or a Salesforce credential strengthens your profile considerably with Virginia's large technology and government contracting employers.
How much do customer success specialists make in Virginia?
Customer success specialists in Virginia earn a median of about $42,730 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,210 for the lowest 10% to over $61,350 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Virginia?
Employers hiring customer success specialists in Virginia right now include Bloomberg Industry, Cvent, and AvePoint, based on current listings on Migrate Mate as of November 2026. Virginia's concentration of federal IT contractors and cybersecurity firms creates particularly consistent demand for customer success professionals who can manage long-term enterprise and government accounts.
Which Virginia cities have the most customer success specialist jobs?
Arlington, Herndon, and Virginia have the most customer success specialist openings in Virginia. Northern Virginia drives the largest share because of its dense cluster of technology, cloud, and federal contracting firms, while Richmond's growing financial technology and professional services sector and Virginia Beach's defense and logistics industries generate steady additional hiring throughout the year.
Are there remote customer success specialist jobs in Virginia?
Yes, and more than most fields, because customer success work is fundamentally communication and platform-based rather than on-site. About 79% of customer success specialist openings tied to Virginia are remote or hybrid as of November 2026, reflecting how naturally the role adapts to distributed teams. Post-onboarding account management and renewal conversations are the parts of the role most commonly performed fully remotely.
How can I get hired as a customer success specialist in Virginia with little or no experience?
The most realistic entry path is moving from a customer support or technical support role into a junior customer success position, a transition that large Virginia technology and government contracting employers make routinely. Companies like Leidos and Booz Allen Hamilton hire associate-level account coordinators and onboarding specialists who work alongside senior CSMs before carrying their own book of accounts. A Salesforce Administrator certification or demonstrable experience with any major CRM platform gives candidates without formal CSM titles a measurable edge when applying to these programs.
Where can I find and apply to customer success specialist jobs in Virginia?
You can find and apply to customer success specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings across the state's major hiring markets. Find the roles that fit your experience and location and apply directly through each listing.
See All 54 Customer Success Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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