Customer Success Professional Jobs in Virginia

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing! The Seniors Housing Production Team in Mclean, VA is seeking a new team member (MF Production Professional level) to help quote and process Seniors Housing transactions.

The Production Professional will join the Seniors Housing Production & Sales Team, which is responsible for complex seniors housing collateral debt financings. As a Professional, the role will be an external/customer-facing position requiring building and maintaining external relationships to help the team source, originate, analyze, and successfully close our deals.

Responsibilities will also include working with internal team members to get deals processed and approved, while ensuring accuracy of deal-level data across internal systems. The Professional team member may also be asked to complete ad-hoc analyses and summaries of deals for management. Join our smart, creative and dedicated team and you’ll do important work for the seniors housing finance system and make a difference in the lives of others!

Apply now to contribute to our mission of Making Home Possible.

Our Impact:

• The Seniors Housing team is responsible for sourcing, structuring, and closing complex debt financing transactions.
• A central theme across all our deals is an underlying mission to provide a source of liquidity, stability, and affordability for seniors housing.
• The Team thinks critically and creatively to meet customers’ debt financing needs.
• The Team works collaboratively with Seniors Housing Underwriting, Capital Markets, Legal, and Asset Management groups, providing clear deal analysis to ensure a seamless execution.

Your Impact:

• Take ownership of the process to work directly with the Team, to drive deals to a successful close.
• Think critically to help drive a smooth execution for internal and external stakeholders/customers.
• Think creatively and critically to help identify and drive improvements for deal processes, reporting, and analyses.
• Work with various internal stakeholders to help ensure alignment and efficiency across various business lines.
• Take responsibility for deals, as well as working with the team’s Analyst to ensure consistency and accuracy of deal-level data across various reporting systems.
• Develop and manage external client relationships.
• Build a deep understanding of each type of collateral eligible for Seniors Housing Product transactions.
• Build a thorough understanding of the production, credit, and legal due diligence processes.
• Facilitate and manage the development and execution of quotes.
• Perform ad hoc analyses.
• Communicate daily/often with internal business partners to drive the best execution.

Qualifications

• Bachelor’s Degree in Business, Real Estate, Economics, or related field preferred.
• Multifamily loan experience is required.
• 2 - 4 years experience.
• Microsoft Excel proficiency is required.
• Understanding and familiarity with property level underwriting including NOI, DCR, and other sizing metrics.

Keys to Success in this Role:

• Knowledge of Multifamily business.
• Knowledge of Seniors Housing business.
• Strong oral and written communication skills.
• Strong analytical skills.
• Willingness to ask questions and think critically and creatively.
• Ability to work independently, review work products before submitting, and provide dynamic solutions.
• Ability to multitask and respond quickly to time sensitive situations.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Time-type: Full time
FLSA Status: Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $114,000 - $170,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.