Customer Experience Manager Jobs in Virginia

Virginia Beach Photography is growing, and we’re looking for an outgoing, dependable, and highly organized Picture Day Operations & Customer Experience Coordinator to join our team.

We provide professional Picture Day and Media Day experiences for youth sports organizations, dance studios, competitive programs, tournaments, and special events throughout Virginia Beach and Hampton Roads.

This is a hands-on position combining customer service, sales, event operations, payment processing, and order management.

During events, you’ll manage much of the customer-facing side of Picture Day while our photography team focuses on creating the images. You’ll welcome families, explain products and packages, assist with ordering, process payments, answer questions, and help keep the event organized and running smoothly.

This is not a passive cashier position. We’re looking for someone who enjoys interacting with people, is comfortable approaching customers, and can confidently recommend products and help families make purchasing decisions.

Responsibilities

• Greet and assist athletes, parents, coaches, and families
• Explain photo packages, digital images, prints, and specialty products
• Help customers select products and complete orders
• Proactively engage customers and identify sales opportunities
• Process credit/debit card transactions through Square
• Accurately handle cash and check payments
• Assist with paper, online, and QR-code ordering systems
• Maintain accurate customer and order information
• Keep the ordering/check-in area organized and efficient
• Help manage customer flow during high-volume events
• Answer customer questions and assist with resolving concerns
• Work closely with photographers and other team members

Additional paid administrative work between events may include:

• Organizing and verifying customer orders
• Maintaining order spreadsheets
• Digitizing and organizing physical order forms
• Reconciling orders and payments
• Preparing orders for fulfillment
• Assisting with professional photo lab orders
• Tracking print and specialty-product orders
• Identifying missing or incomplete order information
• Assisting with customer order questions and follow-up
• Helping manage our evolving online and QR-code ordering workflow

Who We’re Looking For

We’re looking for someone who combines excellent people skills with exceptional organization and attention to detail.

You should be friendly, confident, proactive, and comfortable starting conversations with customers.

You should also be someone we can trust with customer orders, cash, electronic payments, and business information.

The ideal candidate takes ownership of their responsibilities, follows established processes, notices when something isn’t right, and helps solve problems rather than waiting to be told what to do.

Qualifications

• Excellent customer service and communication skills
• Friendly and professional demeanor
• Strong organizational skills and attention to detail
• Comfortable with sales and making product recommendations
• Comfortable handling cash, checks, and electronic payments
• Comfortable working in fast-paced, high-volume environments
• Basic proficiency with computers and spreadsheets
• Ability to learn new ordering and photo-management systems
• Ability to work independently and as part of a team
• Dependable and punctual
• Reliable transportation
• Own reliable laptop
• Availability for weekday afternoon/evening and weekend events

Experience with customer service, retail sales, Square, Excel/Google Sheets, event operations, youth sports, dance, photography businesses, or high-volume ordering is preferred but not required.

Photography experience is not required. Training will be provided.

Schedule

This is a part-time, event-based position. Hours vary based on our photography schedule and are not guaranteed each week.

Typical weekday Picture Days are approximately 4–6 hours, generally during afternoon and evening hours. 1-5 day's per organization.

Weekend Picture Days and tournaments may include longer shifts, including occasional full-day or multi-day events.

Additional paid administrative and order-processing hours may be available between events.

Applicants should have flexibility for a combination of weekday afternoons/evenings and weekends.

Compensation

$18–$20 per hour, depending on experience, plus performance-based sales incentives.

Additional administrative and order-processing work is paid hourly.

There is opportunity for increased responsibility and compensation as Virginia Beach Photography continues to grow.

About Virginia Beach Photography

Virginia Beach Photography provides professional Picture Day and Media Day experiences for youth sports organizations, dance studios, competitive programs, tournaments, and special events.

Founded by professional photographer and filmmaker Aleks Abad, our company brings more than 25 years of professional photography and visual-production experience to the Picture Day industry.

Our approach is built around three principles:

Professional. Organized. Purpose-Driven.

Through our Every Athlete Matters initiative, we also work with organizations to help ensure financial hardship doesn’t prevent an athlete from participating in Picture Day or Media Day.

How to Apply

Please submit your résumé and a short introduction telling us about:

• Your relevant customer service, sales, administrative, or event experience
• Your experience handling customer orders or payments
• Why you’re interested in this position
• Your general weekday afternoon/evening and weekend availability

We’re looking for someone who wants to learn, grow, take ownership of their role, and become an important part of our team as Virginia Beach Photography continues to expand.

Pay: $18.00 - $20.00 per hour

Application Question(s):

• 1. This position requires proactively interacting with parents and families, explaining products, making recommendations, and assisting with sales. Please briefly describe your customer service or sales experience and how comfortable you are approaching customers, and how you would help confused, or frustrated parents.

2. This position involves handling payments and accurately managing a high volume of customer orders. Please describe a role or experience where organization and attention to detail were important.

3. Please describe your general availability for weekday afternoons/evenings and weekends. Are you comfortable working occasional full-day weekend events?

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Virginia Beach, VA 23451