Customer Experience Manager Jobs in Virginia
Customer Experience Manager jobs in Virginia are in strong demand, concentrated in technology, defense contracting, financial services, and retail, with openings from entry-level coordinator roles through senior director positions. The heaviest hiring is in Northern Virginia, Richmond, and Virginia Beach, where employers like Booz Allen Hamilton, Capital One, and Amazon have established operations. The most sought-after specialties include digital customer journey optimization, voice-of-customer programs, and B2B client success management. Find a role that fits below and apply directly.
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Showing 5 of 38+ Customer Experience Manager jobs
Customer Experience and Operations Coordinator
Magnets USA
Magnets USA makes custom, made-to-order magnets, calendars, and printed gift items for businesses
nationwide. We're looking for a Customer Experience and Operations Coordinator to be the connective tissue of our office — someone organized, personable, and quick on their feet who can keep administrative, purchasing, and customer-service operations running smoothly across departments.
What you'll do
- Be the first point of contact for visitors, customers, vendors, and guests — representing Magnets USA with professionalism and genuine hospitality
- Coordinate meetings, conference room schedules, and other administrative logistics
- Field incoming calls, emails, and general inquiries and route them to the right people
- Build and maintain vendor relationships; support purchasing through communications, order placement, and follow-up
- Create and maintain customer accounts and help gather order requirements
- Prepare reports, spreadsheets, correspondence, presentations, and other business documents
- Coordinate office supplies and general office/facility support
- Help plan company meetings, employee events, and community involvement (trade shows, chamber of commerce, job fairs)
- Support recruiting — scheduling interviews, coordinating candidate communications — and help onboard new hires
- Maintain organized records and filing systems
- Take ownership of assigned projects from start to finish, while juggling shifting priorities across multiple departments
- Pitch in on social media/local marketing, showroom upkeep, customer appreciation activities, and other special projects as they come up
What you'll bring
- High school diploma or equivalent
- Experience in administrative/office support, customer service, or purchasing/vendor coordination
- Comfortable with Microsoft Office (Teams, Excel, Outlook, Word); basic Google Workspace familiarity a plus
- Experience with an ERP system (NetSuite a plus) is a bonus, not a requirement
Nice to have
- Background in purchasing, inventory control, manufacturing, or warehouse operations
- Manufacturing environment experience
- Associate degree in business, supply chain, operations, or a related field
- Basic bookkeeping / accounts receivable exposure
- Good to know
- You'll move between office and production areas throughout the day, with occasional lifting up to 30lbs and light climbing (step stools/ladders)
- Compensation: commensurate with experience
Pay: $19.00 - $30.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Customer Experience and Operations Coordinator
Magnets USA
Magnets USA makes custom, made-to-order magnets, calendars, and printed gift items for businesses
nationwide. We're looking for a Customer Experience and Operations Coordinator to be the connective tissue of our office — someone organized, personable, and quick on their feet who can keep administrative, purchasing, and customer-service operations running smoothly across departments.
What you'll do
- Be the first point of contact for visitors, customers, vendors, and guests — representing Magnets USA with professionalism and genuine hospitality
- Coordinate meetings, conference room schedules, and other administrative logistics
- Field incoming calls, emails, and general inquiries and route them to the right people
- Build and maintain vendor relationships; support purchasing through communications, order placement, and follow-up
- Create and maintain customer accounts and help gather order requirements
- Prepare reports, spreadsheets, correspondence, presentations, and other business documents
- Coordinate office supplies and general office/facility support
- Help plan company meetings, employee events, and community involvement (trade shows, chamber of commerce, job fairs)
- Support recruiting — scheduling interviews, coordinating candidate communications — and help onboard new hires
- Maintain organized records and filing systems
- Take ownership of assigned projects from start to finish, while juggling shifting priorities across multiple departments
- Pitch in on social media/local marketing, showroom upkeep, customer appreciation activities, and other special projects as they come up
What you'll bring
- High school diploma or equivalent
- Experience in administrative/office support, customer service, or purchasing/vendor coordination
- Comfortable with Microsoft Office (Teams, Excel, Outlook, Word); basic Google Workspace familiarity a plus
- Experience with an ERP system (NetSuite a plus) is a bonus, not a requirement
Nice to have
- Background in purchasing, inventory control, manufacturing, or warehouse operations
- Manufacturing environment experience
- Associate degree in business, supply chain, operations, or a related field
- Basic bookkeeping / accounts receivable exposure
- Good to know
- You'll move between office and production areas throughout the day, with occasional lifting up to 30lbs and light climbing (step stools/ladders)
- Compensation: commensurate with experience
Pay: $19.00 - $30.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
See All 38 Customer Experience Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Experience Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Food & Beverage
- Staffing & Recruiting
What Virginia Employers Look For
The qualifications that appear most often in customer experience manager jobs across Virginia.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience managing customer experience or client success programs
- Demonstrated ability to analyze customer feedback data and translate findings into process improvements
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Experience leading cross-functional teams and collaborating with product, sales, and operations stakeholders
- Strong written and verbal communication skills for executive reporting and customer-facing engagement
Customer Experience Manager Jobs in Virginia: Frequently Asked Questions
How do you become a customer experience manager in Virginia?
Customer experience manager roles in Virginia do not require a state-issued license, but employers consistently expect a bachelor's degree in business, marketing, or a related discipline alongside hands-on experience in customer-facing operations. Many Virginia candidates build toward the role through associate positions in client services, customer success, or operations, then pursue credentials such as the Certified Customer Experience Professional designation to strengthen their candidacy with the state's competitive tech and federal contracting employers.
Which companies hire customer experience managers in Virginia?
Employers hiring customer experience managers in Virginia right now include PetSmart, Five Below, and ATCC, based on current listings on Migrate Mate as of September 2026. Virginia's concentration of technology firms, defense contractors, and large financial institutions in the Northern Virginia and Richmond corridors means demand for this role remains steady across both corporate and government-adjacent sectors.
Which Virginia cities have the most customer experience manager jobs?
Dulles, Manassas, and Arlington have the most customer experience manager openings in Virginia. Northern Virginia's density of technology companies, federal contractors, and corporate headquarters drives the largest share of postings, while Richmond's financial services and healthcare sectors anchor a strong secondary market, and Virginia Beach draws openings from its retail, hospitality, and military-adjacent service industries.
Are there remote customer experience manager jobs in Virginia?
Yes, and more than most fields, because customer experience management is fundamentally desk-based work involving data analysis, stakeholder communication, and program oversight that translates well to remote environments. About 50% of customer experience manager openings tied to Virginia are remote or hybrid as of September 2026, reflecting broader flexibility in the role. Strategy, analytics, and voice-of-customer functions tend to be the most remote-friendly, while roles tied to physical retail or in-person service delivery are more likely to require on-site presence.
How can I get hired as a customer experience manager in Virginia with little or no experience?
The most realistic entry path is a customer success associate, client support specialist, or operations coordinator role at one of Virginia's large technology or financial services employers, where you build direct exposure to customer journey work. Capital One's entry-level associate programs in Richmond and Amazon's customer service operations in Northern Virginia are concrete starting points. A Certified Customer Experience Professional credential or a portfolio demonstrating a completed customer feedback project gives candidates without formal management experience a tangible edge when applying.
Where can I find and apply to customer experience manager jobs in Virginia?
You can find and apply to customer experience manager jobs in Virginia on Migrate Mate, which lists current Virginia openings. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 38 Customer Experience Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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