Service Specialist Jobs in Virginia
Service Specialist jobs in Virginia are among the most active in the mid-Atlantic region, with demand concentrated in financial services, defense contracting, healthcare administration, and government IT support. The largest hiring markets are Northern Virginia, Richmond, and Virginia Beach, where employers like Booz Allen Hamilton, Capital One, and Sentara Healthcare maintain a steady need for service specialists at every level from entry-level associates to senior client-facing roles. Customer success, technical service, and account management are the specialties seeing the most consistent demand across the state. See the openings below and apply to the ones that match your experience.
Find Service Specialist JobsOverview
Showing 5 of 113+ Service Specialist jobs
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Program Overview
About The Role
Peraton is seeking a Service Level Agreement (SLA) Specialist to join our team of qualified and diverse individuals on our TSA IMPACT program.
The SLA Specialist is responsible for ensuring consistent service delivery performance through monitoring and analysis of SLA, SLO (Service Level Objective) and KPI (Key Performance Indicator) metrics, identifying trends and root causes, validating data accuracy, and driving corrective actions. The Specialist partners with technical teams, reporting teams, program leadership, and government stakeholders to support incident, change, configuration, and problem management processes.
Core Work Schedule: 8:00 AM ET - 5:00 PM ET (flexible), Monday - Friday.
Work Location: This position is fully remote.
Day to Day Roles and Responsibilities:
- Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
- Identify trends, root causes, and risks that may impact SLA and SLO targets and recommend corrective actions.
- Validate reported metrics and resolve calculation or reporting discrepancies with reporting teams and SLA or SLO owners.
- Develop and maintain strategic improvement plans for underperforming SLAs and SLOs.
- Collaborate with technical and business teams to drive continuous service improvements.
- Coordinate with Peraton and government leadership on performance issues, corrective actions, and SLA strategy.
- Serve as the liaison between technical teams, reporting teams, and customer stakeholders, including FEDSIM.
- Test and validate new or modified reports and dashboards to ensure data integrity.
- Provide requirements and guidance for report and dashboard development.
- Deliver customized training and documentation to support SLA and SLO management processes and achievement of service targets.
- Support future SLA, SLO and KPI development by analyzing customer priorities and historical performance data.
- Host and manage biannual SLA Workshop meetings and breakout sessions to identify updates or new SLAs, SLOs, and KPIs that align with the customer and leadership focus.
- Partner across operations, engineering, program management, asset management, and acquisition teams to support service delivery objectives.
Qualifications
Basic Qualifications:
- Bachelor’s degree and 5 years of experience or a Masters degree and 3 years of experience or an Associate’s degree and 7 years of experience or a High School Diploma/Equivalent and 9 years of experience.
- U.S. citizenship and with an active DHS EOD Public Trust
- Experience leading or supporting SLA management within an IT service delivery organization.
- Minimum of two years of advanced Microsoft Excel experience for reporting and analysis (including Pivot tables and trend analysis).
- Experience analyzing data to identify root causes and performance trends affecting SLA compliance.
- Understanding of the ITIL Incident Lifecycle Management process.
- Experience collaborating with technical teams to implement corrective actions and improve service performance.
- Experience testing and validating reports and dashboards in SharePoint, ServiceNow, or other systems.
- Ability to define reporting requirements and support dashboard development.
- Strong communication skills with the ability to interact effectively with senior leadership and government stakeholders.
- Experience developing process documentation, SOPs, corrective action plans, presentations, and status reports.
Preferred Qualifications:
- ITIL v4 Foundations certification or higher.
- Two or more years of experience with ServiceNow IT Service Management Incident Management.
- Experience with one or more ServiceNow modules, including:
- Configuration Management Database (CMDB)
- Service Request Management
- Problem Management
- Experience with the ServiceNow SLA module.
- Experience developing reports/data visualizations and dashboards within ServiceNow.
- Award fee contract experience.
- Federal government program experience.
- Experience with data analysis and visualization tools such as Grafana, Power BI, and Tableau.
Details
Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Program Overview
About The Role
Peraton is seeking a Service Level Agreement (SLA) Specialist to join our team of qualified and diverse individuals on our TSA IMPACT program.
The SLA Specialist is responsible for ensuring consistent service delivery performance through monitoring and analysis of SLA, SLO (Service Level Objective) and KPI (Key Performance Indicator) metrics, identifying trends and root causes, validating data accuracy, and driving corrective actions. The Specialist partners with technical teams, reporting teams, program leadership, and government stakeholders to support incident, change, configuration, and problem management processes.
Core Work Schedule: 8:00 AM ET - 5:00 PM ET (flexible), Monday - Friday.
Work Location: This position is fully remote.
Day to Day Roles and Responsibilities:
- Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
- Identify trends, root causes, and risks that may impact SLA and SLO targets and recommend corrective actions.
- Validate reported metrics and resolve calculation or reporting discrepancies with reporting teams and SLA or SLO owners.
- Develop and maintain strategic improvement plans for underperforming SLAs and SLOs.
- Collaborate with technical and business teams to drive continuous service improvements.
- Coordinate with Peraton and government leadership on performance issues, corrective actions, and SLA strategy.
- Serve as the liaison between technical teams, reporting teams, and customer stakeholders, including FEDSIM.
- Test and validate new or modified reports and dashboards to ensure data integrity.
- Provide requirements and guidance for report and dashboard development.
- Deliver customized training and documentation to support SLA and SLO management processes and achievement of service targets.
- Support future SLA, SLO and KPI development by analyzing customer priorities and historical performance data.
- Host and manage biannual SLA Workshop meetings and breakout sessions to identify updates or new SLAs, SLOs, and KPIs that align with the customer and leadership focus.
- Partner across operations, engineering, program management, asset management, and acquisition teams to support service delivery objectives.
Qualifications
Basic Qualifications:
- Bachelor’s degree and 5 years of experience or a Masters degree and 3 years of experience or an Associate’s degree and 7 years of experience or a High School Diploma/Equivalent and 9 years of experience.
- U.S. citizenship and with an active DHS EOD Public Trust
- Experience leading or supporting SLA management within an IT service delivery organization.
- Minimum of two years of advanced Microsoft Excel experience for reporting and analysis (including Pivot tables and trend analysis).
- Experience analyzing data to identify root causes and performance trends affecting SLA compliance.
- Understanding of the ITIL Incident Lifecycle Management process.
- Experience collaborating with technical teams to implement corrective actions and improve service performance.
- Experience testing and validating reports and dashboards in SharePoint, ServiceNow, or other systems.
- Ability to define reporting requirements and support dashboard development.
- Strong communication skills with the ability to interact effectively with senior leadership and government stakeholders.
- Experience developing process documentation, SOPs, corrective action plans, presentations, and status reports.
Preferred Qualifications:
- ITIL v4 Foundations certification or higher.
- Two or more years of experience with ServiceNow IT Service Management Incident Management.
- Experience with one or more ServiceNow modules, including:
- Configuration Management Database (CMDB)
- Service Request Management
- Problem Management
- Experience with the ServiceNow SLA module.
- Experience developing reports/data visualizations and dashboards within ServiceNow.
- Award fee contract experience.
- Federal government program experience.
- Experience with data analysis and visualization tools such as Grafana, Power BI, and Tableau.
Details
Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
See All 113+ Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Service Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- O'Reilly Auto Parts28
- Sherwin-Williams12
- Virginia Farm Bureau Mutual Insurance10V
- Ameritech Construction8
- Valvoline Instant Oil Change4
Top Industries Hiring
- Construction & Real Estate
- Healthcare & Medical Services
- Investment & Asset Management
What Virginia Employers Look For
The qualifications that appear most often in service specialist jobs across Virginia.
- Associate or bachelor's degree in business, communications, or a related field
- Two or more years of customer service or client support experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing work
- Ability to obtain a security clearance for Virginia government and defense roles
- Familiarity with ITIL frameworks or service management best practices
Service Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a service specialist in Virginia?
Most service specialist roles in Virginia require at minimum an associate degree, though a bachelor's in business, communications, or a technical field is increasingly preferred. Virginia does not issue a universal state license for the general service specialist title, but roles in financial services may require FINRA registrations, and healthcare-adjacent roles may require credentials recognized by the Virginia Department of Health Professions. Building practical experience through internships or help-desk roles and earning vendor certifications in tools like Salesforce or ServiceNow substantially strengthens a candidacy.
Which companies hire service specialists in Virginia?
Virginia service specialist roles are posted by O'Reilly Auto Parts, Sherwin-Williams, and Virginia Farm Bureau Mutual Insurance and others right now, based on current listings on Migrate Mate as of November 2026. Northern Virginia's dense concentration of federal contractors and financial institutions means a particularly wide range of employer types, from large defense firms to regional credit unions, are hiring for this role across the state.
Which Virginia cities have the most service specialist jobs?
Richmond, Herndon, and Arlington lead Virginia in service specialist openings. Northern Virginia's openings are driven by federal contracting firms and technology companies headquartered in the corridor, Richmond's demand reflects its status as a major financial services and healthcare administration hub, and Virginia Beach's openings are tied to military support services and regional retail and healthcare operations.
Are there remote service specialist jobs in Virginia?
Yes, and more than many comparable roles, since service specialist work in financial services, SaaS, and government IT support frequently operates fully remote or hybrid. About 50% of service specialist openings tied to Virginia are remote or hybrid as of November 2026, reflecting how broadly the role appears across desk-based industries in the state. Technical support and account management specialties tend to offer the most remote flexibility, while on-site service roles in healthcare and facilities management remain largely in-person.
How can I get hired as a service specialist in Virginia with little or no experience?
The most realistic entry path is applying directly to associate or tier-one support positions posted by large Virginia employers such as Capital One in Richmond or Booz Allen Hamilton in Northern Virginia, both of which run structured new-associate programs for candidates without direct experience. Lateral moves from adjacent roles like retail associate, call center representative, or administrative coordinator are common and well-recognized by Virginia hiring managers. Earning a Salesforce Administrator certification or a CompTIA A+ credential before applying gives entry-level candidates a concrete advantage, particularly in the technology and defense contracting sectors that dominate the state.
Where can I find and apply to service specialist jobs in Virginia?
You can find and apply to service specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search the listings to find roles that match your experience level, location preference, and specialty, then apply directly to the ones that fit. No signup is required to see and apply to the openings.
See All 113+ Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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