Service Specialist Jobs in Virginia
Service Specialist jobs in Virginia are among the most active in the mid-Atlantic region, with demand concentrated in financial services, defense contracting, healthcare administration, and government IT support. The largest hiring markets are Northern Virginia, Richmond, and Virginia Beach, where employers like Booz Allen Hamilton, Capital One, and Sentara Healthcare maintain a steady need for service specialists at every level from entry-level associates to senior client-facing roles. Customer success, technical service, and account management are the specialties seeing the most consistent demand across the state. See the openings below and apply to the ones that match your experience.
Find Service Specialist JobsOverview
Showing 5 of 100+ Service Specialist jobs
Compensation Pay Range:
$12.77 - $18.40The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
Compensation Pay Range:
$12.77 - $18.40The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
See All 100 Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Service Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams18
- O'Reilly Auto Parts16
- Ameritech Construction5
- Select Physical Therapy5
- Kaimetrix4
Top Industries Hiring
- Retail
- Distribution & Wholesale
What Virginia Employers Look For
The qualifications that appear most often in service specialist jobs across Virginia.
- Associate or bachelor's degree in business, communications, or a related field
- Two or more years of customer service or client support experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing work
- Ability to obtain a security clearance for Virginia government and defense roles
- Familiarity with ITIL frameworks or service management best practices
Service Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a service specialist in Virginia?
Most service specialist roles in Virginia require at minimum an associate degree, though a bachelor's in business, communications, or a technical field is increasingly preferred. Virginia does not issue a universal state license for the general service specialist title, but roles in financial services may require FINRA registrations, and healthcare-adjacent roles may require credentials recognized by the Virginia Department of Health Professions. Building practical experience through internships or help-desk roles and earning vendor certifications in tools like Salesforce or ServiceNow substantially strengthens a candidacy.
Which companies hire service specialists in Virginia?
Virginia service specialist roles are posted by Sherwin-Williams, O'Reilly Auto Parts, and Ameritech Construction and others right now, based on current listings on Migrate Mate as of August 2026. Northern Virginia's dense concentration of federal contractors and financial institutions means a particularly wide range of employer types, from large defense firms to regional credit unions, are hiring for this role across the state.
Which Virginia cities have the most service specialist jobs?
Richmond, Virginia, and Norfolk lead Virginia in service specialist openings. Northern Virginia's openings are driven by federal contracting firms and technology companies headquartered in the corridor, Richmond's demand reflects its status as a major financial services and healthcare administration hub, and Virginia Beach's openings are tied to military support services and regional retail and healthcare operations.
Are there remote service specialist jobs in Virginia?
Yes, and more than many comparable roles, since service specialist work in financial services, SaaS, and government IT support frequently operates fully remote or hybrid. About 38% of service specialist openings tied to Virginia are remote or hybrid as of August 2026, reflecting how broadly the role appears across desk-based industries in the state. Technical support and account management specialties tend to offer the most remote flexibility, while on-site service roles in healthcare and facilities management remain largely in-person.
How can I get hired as a service specialist in Virginia with little or no experience?
The most realistic entry path is applying directly to associate or tier-one support positions posted by large Virginia employers such as Capital One in Richmond or Booz Allen Hamilton in Northern Virginia, both of which run structured new-associate programs for candidates without direct experience. Lateral moves from adjacent roles like retail associate, call center representative, or administrative coordinator are common and well-recognized by Virginia hiring managers. Earning a Salesforce Administrator certification or a CompTIA A+ credential before applying gives entry-level candidates a concrete advantage, particularly in the technology and defense contracting sectors that dominate the state.
Where can I find and apply to service specialist jobs in Virginia?
You can find and apply to service specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search the listings to find roles that match your experience level, location preference, and specialty, then apply directly to the ones that fit. No signup is required to see and apply to the openings.
See All 100 Service Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Service Specialist Jobs