Customer Success Specialist Jobs in New Jersey
Customer Success Specialist jobs in New Jersey are in strong demand, concentrated in SaaS, financial technology, and healthcare technology sectors, with openings at every level from entry-level account associate through senior customer success manager. The heaviest hiring activity is in Newark, Jersey City, and Princeton, where companies like Cognizant, Conduent, and Johnson and Johnson maintain large New Jersey operations and regularly staff customer-facing success teams. The most sought-after specialties in New Jersey are B2B SaaS onboarding, enterprise account retention, and technical customer success for healthcare platforms. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Success Specialist jobs
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Specialist Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success specialist jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field
- One to three years of experience in customer success, account management, or client services
- Demonstrated ability to manage multiple customer accounts and drive retention
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing work
- Familiarity with SaaS products and basic technical troubleshooting processes
Customer Success Specialist Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success specialist in New Jersey?
Customer success specialist roles in New Jersey do not require a state-issued license or certification, so the path centers on education and experience. Most New Jersey employers expect at least a bachelor's degree in business, communications, or a related field. Candidates who complete a customer success or account management certificate from a recognized program strengthen their applications, and practical experience in a client-facing role, even internally within a company, is typically what moves a resume forward.
How much do customer success specialists make in New Jersey?
Customer success specialists in New Jersey earn a median of about $47,740 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $35,520 for the lowest 10% to over $72,040 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in New Jersey?
Employers hiring customer success specialists in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of financial technology, healthcare IT, and enterprise software firms means many of these openings sit within established mid-size and large organizations rather than early-stage startups.
Which New Jersey cities have the most customer success specialist jobs?
Jersey City, Marlton, and Holmdel lead New Jersey for customer success specialist openings. Newark and Jersey City dominate because of their dense concentration of financial services firms, insurance companies, and SaaS vendors with tri-state operations, while Princeton draws openings from the pharmaceutical and life sciences companies headquartered along the Route 1 corridor, where enterprise software and data platform providers regularly staff customer success teams.
Are there remote customer success specialist jobs in New Jersey?
Yes, and more than most fields, because customer success work is fundamentally communication-driven and does not require physical presence. About 72% of customer success specialist openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how broadly the tech and financial services sectors in the state have adopted flexible work. Onboarding and technical support functions within the role tend to be the most remote-friendly segments.
How can I get hired as a customer success specialist in New Jersey with little or no experience?
The most realistic entry path is moving from a related client-facing role such as customer service representative, inside sales associate, or technical support agent into a junior customer success position. Large New Jersey employers in the healthcare IT and financial technology sectors frequently bring on associate customer success coordinators and train them internally. Building familiarity with a CRM platform and completing a recognized customer success fundamentals course gives candidates without direct experience a concrete edge when applying to New Jersey's mid-market SaaS companies.
Where can I find and apply to customer success specialist jobs in New Jersey?
You can find and apply to customer success specialist jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, identify the ones that match your background and preferred location or work arrangement, and apply directly to the ones that fit.
See All 36 Customer Success Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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