Customer Success Specialist Jobs in New Jersey
Customer Success Specialist jobs in New Jersey are in strong demand, concentrated in SaaS, financial technology, and healthcare technology sectors, with openings at every level from entry-level account associate through senior customer success manager. The heaviest hiring activity is in Newark, Jersey City, and Princeton, where companies like Cognizant, Conduent, and Johnson and Johnson maintain large New Jersey operations and regularly staff customer-facing success teams. The most sought-after specialties in New Jersey are B2B SaaS onboarding, enterprise account retention, and technical customer success for healthcare platforms. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Success Specialist jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Specialist Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success specialist jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field
- One to three years of experience in customer success, account management, or client services
- Demonstrated ability to manage multiple customer accounts and drive retention
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing work
- Familiarity with SaaS products and basic technical troubleshooting processes
Customer Success Specialist Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success specialist in New Jersey?
Customer success specialist roles in New Jersey do not require a state-issued license or certification, so the path centers on education and experience. Most New Jersey employers expect at least a bachelor's degree in business, communications, or a related field. Candidates who complete a customer success or account management certificate from a recognized program strengthen their applications, and practical experience in a client-facing role, even internally within a company, is typically what moves a resume forward.
How much do customer success specialists make in New Jersey?
Customer success specialists in New Jersey earn a median of about $47,740 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $35,520 for the lowest 10% to over $72,040 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in New Jersey?
Employers hiring customer success specialists in New Jersey right now include JetBrains, IQVIA, and Doceree, based on current listings on Migrate Mate as of September 2026. New Jersey's concentration of financial technology, healthcare IT, and enterprise software firms means many of these openings sit within established mid-size and large organizations rather than early-stage startups.
Which New Jersey cities have the most customer success specialist jobs?
Marlton, Somerset, and New Jersey lead New Jersey for customer success specialist openings. Newark and Jersey City dominate because of their dense concentration of financial services firms, insurance companies, and SaaS vendors with tri-state operations, while Princeton draws openings from the pharmaceutical and life sciences companies headquartered along the Route 1 corridor, where enterprise software and data platform providers regularly staff customer success teams.
Are there remote customer success specialist jobs in New Jersey?
Yes, and more than most fields, because customer success work is fundamentally communication-driven and does not require physical presence. About 71% of customer success specialist openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly the tech and financial services sectors in the state have adopted flexible work. Onboarding and technical support functions within the role tend to be the most remote-friendly segments.
How can I get hired as a customer success specialist in New Jersey with little or no experience?
The most realistic entry path is moving from a related client-facing role such as customer service representative, inside sales associate, or technical support agent into a junior customer success position. Large New Jersey employers in the healthcare IT and financial technology sectors frequently bring on associate customer success coordinators and train them internally. Building familiarity with a CRM platform and completing a recognized customer success fundamentals course gives candidates without direct experience a concrete edge when applying to New Jersey's mid-market SaaS companies.
Where can I find and apply to customer success specialist jobs in New Jersey?
You can find and apply to customer success specialist jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, identify the ones that match your background and preferred location or work arrangement, and apply directly to the ones that fit.
See All 33 Customer Success Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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