Customer Success Analyst Jobs in New Jersey
Customer Success Analyst jobs in New Jersey are in consistent demand, concentrated in financial services, pharmaceuticals, and enterprise software, with openings at every level from entry-level associate through senior analyst. The heaviest hiring clusters around Newark, Jersey City, and Princeton, where established employers like Johnson & Johnson, Cognizant, and Prudential Financial maintain large operations. The most sought-after specialties in New Jersey are SaaS platform management, client health scoring, and CRM-driven retention analytics. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Success Analyst jobs
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Analyst Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Analyst JobsCustomer Success Analyst Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Analyst Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success analyst jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- One to three years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to analyze customer data and translate insights into retention strategies
- Strong written and verbal communication skills for managing enterprise client relationships
- Experience working cross-functionally with sales, product, and technical support teams
Customer Success Analyst Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success analyst in New Jersey?
A bachelor's degree in business, communications, information systems, or a related field is the standard starting point for customer success analyst roles in New Jersey. No state-issued license is required for this role. Most New Jersey employers expect hands-on CRM experience, so candidates who develop proficiency in platforms like Salesforce or Gainsight and can demonstrate data-driven client outcomes are consistently competitive in the market.
Which companies hire customer success analysts in New Jersey?
Employers hiring customer success analysts in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of pharmaceutical, financial services, and enterprise technology companies means demand for analysts who can manage complex, high-value client relationships stays relatively stable across economic cycles.
Which New Jersey cities have the most customer success analyst jobs?
Jersey City, Marlton, and Holmdel lead New Jersey for customer success analyst openings. Newark and Jersey City draw volume from financial services and technology firms with headquarters or major offices in the greater New York metro corridor, while Princeton and its surrounding communities attract openings tied to pharmaceutical and life sciences companies, many of which maintain global client portfolios requiring dedicated success functions.
Are there remote customer success analyst jobs in New Jersey?
Yes, and more than most fields. Customer success analyst work is primarily desk-based and communication-driven, making it well suited to remote arrangements. About 72% of customer success analyst openings tied to New Jersey are remote or hybrid as of November 2026. The most remote-friendly functions tend to be client onboarding coordination, health-score monitoring, and renewal management, while roles requiring in-person executive business reviews are more likely to require on-site presence.
How can I get hired as a customer success analyst in New Jersey with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, inside sales associate, or account coordinator into a junior customer success analyst position. Large New Jersey-based employers in pharmaceutical services and enterprise software regularly hire associates through rotational programs designed for recent graduates. Building a portfolio that shows CRM work, churn analysis, or client communication samples, and earning a Salesforce Administrator or Gainsight certification, gives candidates without direct experience a concrete credential to lead with.
Where can I find and apply to customer success analyst jobs in New Jersey?
You can find and apply to customer success analyst jobs in New Jersey on Migrate Mate, which lists current New Jersey openings. Search the available roles, identify the ones that match your background and preferred location or work arrangement, and apply directly to the positions that fit.
See All 36 Customer Success Analyst Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Analyst Jobs