Customer Success Analyst Jobs in Florida

Job Description

Turn insights into action and help shape sales performance. In this role, your analysis and reporting will help our Consumer Originations Sales teams make better, faster decisions. As a Sales Strategy Support Analyst in Consumer Originations Sales, you will provide analysis, reporting, and process support that helps us understand performance and improve outcomes. You will partner with sales leaders and support teams to translate business questions into analytical outputs that guide decisions and highlight opportunities. You will help us streamline reporting and improve how we track initiatives, coverage, and results. We work collaboratively, value clear communication, and rely on you to deliver accurate, timely insights.

Responsibilities

- Develop analyses and tools that guide business results and sales performance decision-making
- Produce reporting and analysis, including strategy impact analysis, tracking, branch support, and coverage modeling
- Prepare ad hoc management reports and presentations that translate findings into clear actions
- Identify and escalate analytical issues promptly and lead resolution by recommending solutions
- Build and maintain relationships with sales management and support partners across levels
- Maintain complex reporting with an understanding of business processes and functions
- Provide actionable analysis that supports performance discussions and planning
- Document reporting processes and analytical tasks to support consistency and controls

BASIC QUALIFICATIONS

- 2 years of experience in mortgage originations
- Advanced proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word
- Ability to create and maintain complex reporting and analytical outputs
- Strong written and verbal communication skills, including the ability to present analytical results clearly
- Ability to deliver high-quality work in a fast-paced, deadline-driven environment
- Ability to identify issues, escalate appropriately, and support resolution through analysis and recommendations
- Ability to partner effectively with sales management and support teams

PREFERRED QUALIFICATIONS

- Experience in banking or financial services

About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.