Customer Success Specialist Jobs in Florida
Customer Success Specialist jobs in Florida are in strong demand, concentrated in SaaS, fintech, healthcare technology, and hospitality technology companies, with openings from entry-level associate roles through senior and director-level positions. Tampa, Miami, and Orlando are the primary hiring hubs, anchored by employers like Citigroup, Hilton, and Danaher, all of which maintain significant Florida operations and regularly recruit for customer-facing success roles. The most sought-after specializations in Florida include B2B SaaS onboarding, healthcare platform support, and enterprise account management. Find a role that fits below and apply directly.
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Showing 5 of 63+ Customer Success Specialist jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Specialist Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success specialist jobs across Florida.
- Bachelor's degree in business, communications, or a related field preferred by most Florida employers
- Two or more years of experience in customer success, account management, or client services
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with SaaS metrics including churn rate, net revenue retention, and customer health scores
Customer Success Specialist Jobs in Florida: Frequently Asked Questions
How do you become a customer success specialist in Florida?
Most Florida employers require a bachelor's degree in business, communications, marketing, or a related field, though no state-issued license is required for this role. Candidates typically build experience through account management, technical support, or inside sales positions before moving into customer success. Florida's dense SaaS and fintech sectors in Tampa and Miami offer the most structured entry paths, and certifications from organizations like the Customer Success Association or Gainsight's Pulse community are recognized favorably by Florida hiring managers.
How much do customer success specialists make in Florida?
Customer success specialists in Florida earn a median of about $40,440 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,620 for the lowest 10% to over $59,770 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Florida?
Employers hiring customer success specialists in Florida right now include Worth AI, Compass, and Rippling, based on current listings on Migrate Mate as of November 2026. Florida's concentration of fintech, healthcare technology, and hospitality software companies means hiring is consistent year-round rather than seasonal.
Which Florida cities have the most customer success specialist jobs?
Miami, Orlando, and Tampa lead Florida for customer success specialist openings. Tampa's growing SaaS and financial services corridor drives the largest share of postings, while Miami's international business base creates demand for multilingual customer success roles, and Orlando's hospitality and theme park technology companies generate consistent openings for enterprise-facing specialists.
Are there remote customer success specialist jobs in Florida?
Yes, and more than most fields. About 77% of customer success specialist openings tied to Florida are remote or hybrid as of November 2026, reflecting how well the role translates to digital communication tools. Fully remote positions tend to concentrate in the SaaS and software segments, while healthcare technology and hospitality platform roles more often require at least partial on-site presence with Florida-based clients.
How can I get hired as a customer success specialist in Florida with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Florida SaaS or fintech company, then transitioning internally into a junior customer success associate position. Large Tampa-area employers like ReliaQuest and Cision run structured associate programs that recruit candidates from support teams and new graduates. Building familiarity with Salesforce or HubSpot and earning a Gainsight certification strengthens an application significantly when formal experience is limited.
Where can I find and apply to customer success specialist jobs in Florida?
You can find and apply to customer success specialist jobs in Florida on Migrate Mate, which lists current Florida openings updated regularly. Find roles that match your experience and location, then apply directly to each employer through the listing.
See All 63 Customer Success Specialist Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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