Customer Success Specialist Jobs in Miami, FL
Customer Success Specialist jobs in Miami are concentrated in Brickell, Wynwood, and the Coral Gables business corridor, with strong demand from tech, fintech, and SaaS companies anchored in South Florida. Employers hiring right now include Alpaca, Centella, and Fetcherr. Find a role that fits below and apply directly.
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Showing 5 of 63+ Customer Success Specialist jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Specialist Jobs in Miami
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Find JobsCustomer Success Specialist Job Market in Miami
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Customer Success Specialist Jobs in Miami: Frequently Asked Questions
How do I get a customer success specialist job in Miami?
Focus your search on Brickell and Coral Gables, where fintech platforms, SaaS companies, and regional headquarters concentrate their customer success teams. Miami's bilingual market gives Spanish-English speakers a real edge, particularly with companies serving Latin American clients. Experience with CRM platforms and a background in B2B account management or client onboarding are the credentials local hiring managers prioritize most.
Which companies hire customer success specialists in Miami?
Miami customer success specialist roles are posted by Alpaca, Centella, and Fetcherr and others right now, based on current listings on Migrate Mate as of November 2026. Miami's growing tech and fintech ecosystem means you'll find openings at both established regional firms and early-stage startups expanding their customer teams across Brickell and Wynwood.
Are there remote customer success specialist jobs in Miami?
Yes, customer success specialist work is well-suited to remote and hybrid arrangements since most of the role involves digital communication, CRM management, and video calls. About 73% of customer success specialist openings tied to Miami are remote or hybrid as of November 2026, reflecting the sector's flexibility. Onboarding calls, QBRs, and account reviews are the tasks most commonly handled fully remotely.
How can I get a customer success specialist job in Miami with little or no experience?
The most realistic entry path in Miami is moving from a customer-facing support or account coordinator role at a local SaaS or fintech company, where internal promotions into customer success are common. Miami startups and growth-stage companies in Wynwood and the Design District tend to hire entry-level CSMs more readily than established enterprises. Being bilingual in Spanish and English significantly strengthens any entry-level application here.
Which industries hire the most customer success specialists in Miami?
The sectors hiring the most customer success specialists in Miami are Technology & Software and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. Miami's position as a gateway to Latin American markets makes these sectors especially dependent on bilingual customer success talent to manage regional client relationships.
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